Desktop App
1458 results found
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CVC requirements
Good morning, I have a question. Since we have logged onto Weave, we have had to use a CVC to enter in manual payments. Our statements get sent out by a clearing house & they do NOT have the feature to put CVC on our statements, so we have to call 3/4 of our patients who send in a cc payment just to get this code. It is a real inconvenience for us & some of our patients. The ones we can not reach well their payment sits here until we can get a hold of them. This feature has…
1 vote -
customizable request for review settings
Can we limit the prompt for review request to one resource on the schedule so that it doesn't send it to patients who are just on the schedule to pick up glasses or contacts? Or make it ignore one resource would be more accurate. I was told it is set to only send 1 request in 60 days. Could we have both of these made customizable?
1 vote -
Converting files to PDF
Hi- This is Jo. Our office has been using Weave for a while now and even though we love the features; my frustration comes from having to convert png to pdf now. Having to download the wellness forms and then convert to pdf, then save again and finally importing the file is very inconvenient! Especially in an office that is sooo busy! It would be great if you looked into this and make a change. Thanks in advance.
2 votes -
Multiple Auto reminders
I would love to be able to set up more than one type of eye wear auto reminder and link it to a separate status.
Example: Right now when we go into CPM under the Frames section If we change the status of the job to "complete" Weave sends a text to the patient letting them know their glasses are ready for pickup.I am wanting to be able to set up another auto text that will prompt the patients to call in to set up a lens edging appointment with my lab tech. So when we change the status…
1 vote -
Completed Follow up Sort order latest to oldest
Competed follow ups should be sorted latest first. Right now I have to scroll through hundreds to see what was recently completed
3 votes -
Need to itemize rights instead of just roles
Need the ability to give a user ability to listen to recorded calls without having to make them an admin.
1 vote -
Appointment Request
We just signed up for the appointment request widget for our website. However, if a person sends an appointment request, we are not notified on our mobile weave app. This defeats the purpose if we are away from the office for a speedy reply. We were told because we use Chirotouch software, Weave is not integrated with the software and we have to use a CSV file. Thus, the mobile app does not have the 'Request' feature. How can this be rectified? Can we get the appointment request through the 'Text' feature? Is there a resolution?
1 vote -
Job Classifications
Our front staff is classified as Advanced Team Members to give then the ability to roll our phones over to an outside answering service during non-work hours. Our issue is that because they are classified as Advanced Team Members they also have access to Analytics, which allows them to track their co-workers calls answered and placed. This has caused hard feelings between co-workers. WE wish there someway they could have the ability to roll the phones over, but not have access to Analytics. Thanks
1 vote -
Reminders for same-day changes
Hello, I need to have some resolution for this, the way that reminders queue up is an issue, if a patient calls day of appointment ad moves up earlier, then they could receive a reminder after the appointment time has passed for that appointment... I do have a specific example to give. a patient today was scheduled at 4pm, moved up to 11:30am. the time that the appointment was moved was 9:46 am. At 2pm today, a reminder went out for 11:30 am, when the appointment time was past. We need to be able to modify the reminder in the…
1 vote -
New Statisitic
Hello, I would love it if you made a statistic that gave us the number of calls answered and dialed per user and not by phone. This would really help with our receptionists statistics to see who is producing more with the phones. Please let me know if this feature is possible. Thank you :)
1 vote -
WEBPT Integration
I am wanting to integrate my EMR system with Weave. I have been using WEBPT for over 10 years and have been very satisfied with their services. I really don't want to transition to another EMR system. Can you please see if you can integrate into WEBPT EMR platform. Thank you.
5 votes -
Added function to analytics
Would strongly suggest to put in analytics or in the morning huddle: collections ( by this I mean: Dr S has only one patient the month of May, the treatment rendered is for 5000 dollars, but the patient only pays 3000 with his credit card and the rest will be collected from the insurance so the collection for that mth is 3000 and the production 5000.)
By collections I do not mean what you have showing under the list page in the weave app--- which leads me to my second suggestion --- the name collection that can be found under…1 vote -
Revert Phone answer percentages
exclude abandoned call numbers from calls answered and calls missed percentages
1 vote -
App Transferring
The ability to transfer calls from the cell phone app.
1 vote -
Glasses Notification
In Revolution EHR, when a patient purchases multiple pairs of glasses, we will mark "received" on each pair as they come in and Solution Reach does NOT notify the patient that the glasses have arrived until we mark them Verified. We do that to keep track of where the jobs are in process, and we update the status and all their eyewear purchases once they all come in to verified, then they receive notification their glasses are ready. This helps keep patients from making multiple trips to the office. We would love the notification when glasses arrive only go out…
1 vote -
Mobile App Issues
(1) We would like to be able to transfer a call from our mobile app to another extension or another mobile app within our office.
(2) We would like to be able to put a caller on hold from the mobile, while transferring to the other extension.
(3) With mobile app calls, we need a wider range of providers.1 vote -
audit log to track actions in Weave software
You should have a detailed audit log of the actions in Revolution. I had a text message "mysteriously" get deleted and it says that I was the one who deleted it, but I know I didn't. I was trying to figure out if it was a staff member that deleted it. I highly doubt if it was another staff member having my password and was logged in as me on a different computer.
1 vote -
CREDIT CARD TRANSACTIONS
PLEASE MAKE THE "NON-SUFFICIENT" CREDIT CARD TRANSACTIONS STAND OUT FROM THE REST!!!
If a transaction does NOT go thru for whatever reason - Please make them look different in some way - either change the color to red or have in HUGE letters that it FAILED....or .....??? Because it was the same color and "insufficient funds" was written so small, our receptionist missed it and we only caught the mishap AFTER the client left.
ALSO, while we are discussing "cc transactions" - It would be nice if you can keep the refunds, cancellations, etc (any altering of transactions) reserved for…1 vote -
Weave Support Chat
I am NOT a fan of the new Weave chat. I would much prefer to wait for someone in a que. I understand typing in a topic so the issue can be sorted but the automated portion is not helpful and a waste of my time as a client.
1 vote -
Undelivered Txt/Email
Consider showing your summary reports undelivered texts or emails please. This will be super helpful and help save a lot of time. Our old system had it, and helped keep records up to date :) Love Weave so far
Also creating a way to have the dashboard "pinnable" to the desk top, that way it's always in front of us when we are looking at doctors schedule.1 vote
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