Desktop App
489 results found
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School Excuse Texts
It would be great to send an automatic or manual text to patients after they are dismissed that can be used as a school/work excuse for the patient's appointment. Ex: Patient Name was seen at Blank Office today for an appointment. Please excuse Name from school/work.
1 voteThis can be done easily by creating a manual message template!
https://www.weavehelp.com/hc/en-us/articles/360060857492
Matt Schultz
Weave Product Management
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Previous text message
Please allow previous text messages to be viewed as now, since the new update, we can no longer see previous texts unless we send a new one to the patient.
1 vote -
Text templates
Love the Text Templates! We use them to answer common ? and send out daily details to parents. It would be nice if the text templates were alphabetized by their title. There seems to be no rhyme or reason to how the filter in and waste time trying to locate the exact one we want to use.
1 vote -
Be able to text new caller
I would like to be able to text callers who call the office but they are not in the database.
1 voteThis is possible in the current version of the app - if this doesn't work for you, please contact our Support team so they can troubleshoot!
Best,
Matt Schultz
Weave Product Management
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recognize key words in appointment description for appointments that should not receive auto-reminder
recognize key words in appointment description for appointments that should not receive auto-reminder
2 votesUsing filters in auto reminders setup should accomplish this - is there something else that I'm missing?
Thanks,
Matt Schultz
Weave Product Management
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turn off tags
The new tag feature is really annoying. We are a small one-doctor practice with one front office person who handles the phones and scheduling. The tag feature is clutter on the screen and I really really really don't like it. Please make it an option to turn on the feature for those mega offices that it might be useful for, and leave the clutter-free message screen for most of us who just don't need that feature! It's driving me crazy.
I also don't like in the new version that to search for a patient you have to click the search…
2 votesThis is now available to all customers in the new Weave experience! Tags are not as in-your-face now. :) You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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1 vote
This is now available on the Weave desktop app! Enjoy!
Please reach out with any additional feedback on this topic.
Matt Schultz
Weave Product Management
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Recall erroneously going to deceased patients
Recall reminders are going out to my deceased patients that are inactive in my system. Please make recall reminders recognize that patients are inactive/deceased in out system.
1 voteHi there - we automatically suppress messages for anyone marked deceased. If you have an example of this not working correctly, please contact Weave Support! We need to allow for inactive patients to receive recalls though - many of our customers use recall to target inactive patients.
Best,
Matt Schultz
Weave Product Management
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Double Check Exiting the Application
It is too easy to close out of the Application on the Desktop. For a brief moment there was a pop-up that would ask you if you wanted to leave the app so that you were aware that you were closing out of it, that was a brilliant add-on, but it was taken away after a week. When working on a desktop with multiple open tabs and switching back and forth sometimes we [X] out of things we don't mean to because we are working fast. When [X] out of weave i no longer get my caller ID... I seriously…
1 vote -
1 vote
This exists today - just add your contact info to the missed call text template.
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Hello, we would like to request for a feature that can text auto reminders where the patients can text Start to resubscribe, not just S
Or we send you a list of patients to request and follow up next month and every month
1 vote -
Appointment Time Change Message
It would be nice to have a feature where, when an appointment's time or date get updated to a new time or date, the patient receives a save the date with the new date and time (and a custom message). So basically just a different save the date triggered off of a date/time change.
2 votesThis is how the system should work today - if you're not seeing this, please contact our Support team so they can investigate!
Best,
Matt Schultz
Weave Product Management
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Allow filter of birthday texts to only active patient statuses
The birthday texts are not helpful because we can't filter to only our active patients. We don't want to text old and inactive patients and make them irritated.
3 votesWe are excluding inactive patients/contacts from birthday wishes by default now.
Thanks,
Matt Schultz
Weave Product Management
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Warning before closing app
The Weave app used to warn us before closing the app, and now it does not, so when we accidentally close it, we don't realize for a while and we have to log back in a bunch of times. If they can add this warning feature back, it would really help us out a lot. Thanks!
2 votes -
The notification bar after tagging for area
The Tag saying "Successfully tagged" pops up... over the back arrow.
It takes too long to go away and you can't continue to the next task until it does. it needs to be faster or shorter to give us option to go to the next tag message.I have Zero time to wait for something like that. It makes tagging less effective for it takes to long to move on, so no one wants to use function.
1 voteThis is improved and is now available to all customers in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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follow-up text templates
I like using the text templates to send patients common info and links to our website education pages. I would like it if we could have follow-up templates also. Often I have routine follow-ups that I typing in.
2 votesWith the new auto-messaging system, we have a new message type called Appointment Follow-up. Go to Portal > Messages > Auto-Messages.
Matt Schultz
Weave Product Management
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Customizable & Dynamic Fax Cover Sheet
We should have the ability to create and upload customizable fax cover sheets. Fax cover sheets could be uploaded as Word doc files so that they can include a company header/footer, contact information, HIPAA notice, etc. They should also be dynamic with fillable field options such as <<TO>>, <<FROM>>, <<COMPANY>>, <<FAX_NUMBER>>, <<NUMBER_PAGES>>, <<SUBJECT>>, and <<NOTES>>.
31 votesThis is now available to all customers in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Dedicated Message Template page
Dedicated place in the app to manage message templates aside from in a Conversation message thread with a patient or contact. The only way to create, edit or delete right now is to first go into a message thread and select the message template icon
4 votesThis is now available to all customers in the new Weave experience! You can use the Import tool to bring over your templates from the legacy app. You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Texting pictures
Being able to copy and past images from weave is no longer there. We would love to see it for our office again, it would make it so much easier!
2 votesI just checked and I can download images - let our Support team know if this isn't possible!
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Dependent verification improvements with WIV
Need to facilitate the case where a dependent is the patient being verified...how can we make sure to maximize our success on this?
2 votesHello!
We're happy to announce that we've made some changes to our product that will allow for dependents to be auto-verified by pulling the primary subscriber's information instead of their own. This leads to far more success with automatic verifications and reduces the time spent manually verifying each patient's form.
Best,
Drew Hemsley
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