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  1. Physician contacts

    Our EHR maintains a list of physician office contact information as well as patient contact information. It would be incredibly helpful if Weave integration could sync the former in addition to the latter so that the most recent physician contacts can be pulled automatically rather than updated manually via CSV upload in the online portal.

    1 vote

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  2. WEAVE PHONE/TEXT ISSUE NOT EFFIECENT

    Since the most recent update, texting both mom and dad on Weave is no longer efficient. Before all you had to do was click on the main contact and then click the center circle to access everyone in the family. Now you have to click the center circle(custom contact), hit that circle again-it will now say(patient profile), then hit overview, then click on the "other" parent. Efficiency is key when you're understaffed, all this extra clicking to access information is absurd. Please change it back to how it used to be. This update makes it twice as complicated.

    1 vote

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  3. Take out inactive members from birthday wishes

    The happy birthday messages are sent to all patients, including inactive as the default setting. The default setting should not include inactive. We have had family members upset that they have received best wishes for their family members who are marked deceased in our EMR.

    4 votes

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  4. Birthday Reminders for CSV Customers

    Birthday reminders for weave core. We upload patient birthdays and contacts via CSV, why can't we have birthday reminders?

    1 vote

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  5. Automated phone Calls

    I know that there are email and text options to verify patients appointments, when their glasses and contacts are here. We are trying to have it where an automatic voicemail goes out to those patients who opt out of text messages or do not have a cell phone number. This can also be done so when a patients appointment needs confirmed it can notify and verify them as well.

    1 vote

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  6. COllect Balance

    I would like to be able to edit the message 'collect balance" from the overview.

    2 votes

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  7. Navigate From Weave to PMS Medical Record via Patient Profile or Messages

    A med cos customer would like to have the ability to click through and navigate from a Patient Profile or a patient's name in Messages straight to that patient's medical record in their PMS (in this case it is NexTech). This would make it really convenient for front desk employees when they need to locate a patient in their PMS who they've just been communicating with in Weave. Even being able to save the seconds it takes to search for a patient in their PMS can help from an efficiency perspective. Also, when a patient has a common name that…

    0 votes

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  8. Ability to add new patient from both message phone number or caller phone number.

    Ability to add contact number to patient list when a new phone number contacts us (from message or call list).

    8 votes

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    We have heard your feedback and are taking it seriously with this idea! We'll let you know if there is more information/updates in the future, but if you have questions in the meantime feel free to reach out to me at drew.hemsley@getweave.com.


    If you'd like to schedule some time with me to talk through this feature idea, please use this link for a 30 minute call. I would sincerely appreciate your time!


    Best,


    Drew Hemsley | Product Manager @ Weave

  9. Patient's Birthday

    Our office sees a lot of kids and would like to start doing something special for them if they come in on or near their birthday. It would be helpful if there was somehow a feature on weave to let us know. The easiest way I would think to do this is on the Schedule tab when it shows a list of patients scheduled for the day you can put a birthday cake symbol or balloon symbol - just something we can quick glance at to see if they have a birthday soon.

    1 vote

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  10. Additional fields for Patient Contacts

    Nate Skroski was extremely helpful in setting us up with Weave. I appreciate that Weave's support people are not located in another country. It is so beneficial with making sure we can understand one another. IDEA: Please add an option to include Work Phone when adding a new contact. Add an option to add Business Name.

    1 vote

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  11. Update a contact record even if originally created with a .csv

    I import users from a .csv file. There is what I thought was a bug that if you go to a patient record, and attempt to update anything in the record a "Failed to update custom contact" error happens. I was informed by Frida that I am observing the expected behavior and in fact you shouldn't be able to update a contact in the software if it is imported from a .csv. But a custom contact that should be possible.

    That makes zero sense as an end user. First there is an edit contact button, and second it would make…

    5 votes

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    We have heard your feedback and are taking it seriously with this idea! We'll let you know if there is more information/updates in the future, but if you have questions in the meantime feel free to reach out to me at drew.hemsley@getweave.com.  


    If you'd like to schedule some time with me to talk through this feature idea, please use this link for a 30 minute call. I would sincerely appreciate your time!  


    Best,  


    Drew Hemsley | Product Manager @ Weave

  12. Multiple Improvements

    We're new users with several ideas.
    1. We switched from Lighthouse and they had an option that was very helpful for filling opening/recently cancelled hygiene appts. After we broke an appt, LH would scan appointed hygiene patients and continuing care and generate a list of patients to contact with a mass text to see if they wanted to schedule for the opening. This was a great feature.
    2. Also in Lighthouse, patients could be marked as Spanish speaking in their family file (we have Dentrix and it was designated as a medical condition). Lighthouse would pick this up and all…

    1 vote

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  13. Stop changing our system info when form is submitted

    HELP! We are sending out links to parents for children appointments and when the info comes back to us it is changing the parents info to the childs automatically. Example- we send Mrs. Susan Smith DOB 10/12/2000 a text to fill out a health update for Maria her child DOB 2/22/2021. When the form comes into our system it has changes Susan's name to Maria and her birthdate to Maria's. We have to send links to parents' phone numbers- is there a way around the form changing our system info??

    2 votes

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  14. Appointment Request Notifications On Cellphone App

    I think there should be a way that Weave can notify offices of appointment requests other than just when you log into the desktop app because if a patient requests an appointment over the weekend for a Monday morning appointment, the office would not get that request until arriving back in the office Monday morning. If the actual cellphone app could get a notification that would be super helpful!

    1 vote

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  15. Restore original search function

    The latest update to the search function of weave is not a useful addition. Working in an office I can say that I don't need a quick link to settings, I find it cumbersome to have to click "see more" and retype the patient I was trying to search. If there is a way to turn off this feature I would like to do so.

    5 votes

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  16. Export of Patient Data

    Nextech and Weave do not share texting preferences. Weaves platform does not allow exporting of patient preferences. This limitation opens up legal issues for the company contracted with you as those preferences are to be honored by the company paying to use the weave software. This should be remedied before it leads to serious problems.

    1 vote

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  17. patient here tone

    Is there a way we can add this feature to the app where from the other OP we can let the doctor know that the patient is here. Either by a tone or we press a button letting her know in her office that patient is ready to be seen.

    1 vote

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  18. Dentrix--> More info / Click to dail

    1) In Dentrix: Integrating a 'oneclick dial' to the "more info button"

    2) In Weave: Have the desktop version match the Phone app. Both in filtering and Appearance of schedule

    2 votes

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  19. Phone directory

    Put individual folders for each phone line with their own directory instead of one big list. There are different departments with different directories.

    1 vote

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  20. Ability to edit patient database

    I know I've reached out before but I cannot impress enough the importance of allowing us to edit OUR OWN database. Patients have changes to phone numbers all the time. We love this system however, this one item really needs addressing. I cannot reupload my csv database. It is very cumbersome to scrub all 20,000 patients, many who are deceased or no longer coming to our office. When changes need to be made, I have to go into the initial Weave Master csv file and edit it. I try to do it once a week but last week alone had…

    2 votes

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