Desktop App
487 results found
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past invoices on portal
Please make part of your system that we can go back and see who make payment on our portal. We do not always look at it the last day of the month so it would be nice to be able to go back if there is any discrepancies with payment amounts or so on.
1 voteOur admin portal currently shows a history of payment invoices, as well as status updates to all those invoices. Please let us know if there are any other updates or changes that you'd like to see!
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Chat Notifications on mobile device
Need the option to turn off office chat notifications on mobile app. When we are using the office chat in the office our cells phones are receiving notifications.
1 voteExisting feature
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Invoices in text messages
To be able to send an invoice along with the auto text reminder. This would allow us to show the patients why they are being charged as opposed to them having to text us and ask or having to call.
1 voteI'm happy to say that we released the ability to add a digital invoice to a text to pay message shortly after this feedback was received.
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Patient Name not showing up after review link sent on text messaging main screen
For our existing patients, if we send out a review link to them, their name no longer appears in our text message threads. This is getting confusing because it is an existing patient that is in the system, but when a review link is sent, only the phone number shows up. Please see attached screenshot. Also, is there a way for me to have flagged or a list to pull up who we have sent a review link to and when? And also, instead of filtering through them all, somehow having them labeled that they already wrote a review?
1 vote -
CANCEL text from patients
Please change your system to NOT opt a patient out of text message reminders when they reply CANCEL (only STOP) as they are most likely texting cancel to cancel their appointment, not opt out of text reminders.
1 voteThis is done.
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payment - dashboard
need to make the amount paid in dashboard, STAND OUT MORE.. make that column stand out more this would be helpful
1 voteI'm happy to say that these updates are now live for all customers (including a few tweaks that came about as a part of the conversation surrounding this bit of feedback).
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Limit # of inbound calls
The phones just keep ringing! Even if all our reception staff is busy and we've maxed out our holds. It would be great if it would recognize when x amount of holds are full and just cut the client off at the pass with a message telling them we're busy and please call back or text before it rings and rings in the office when no one can get to them!
1 voteThis can be managed with call queues and other call routing options
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Filter incoming texts per DEPARTMENT separately
We have several different departments in one building who use text messaging as a form of communication for booking appts, confirmations, questions, pricing, etc. Why is there not an option to filter texts via department/texting number? (The same way there is for scheduling multi-recipient texts). Instead, every department has to sift through ALL the texts grouped together in one place?
1 voteThis will be releasing in Feb/Mar 2022
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manual cell phone entry
It would be nice to be able to text a cell phone number that we type in by number rather than by patient. We often put parents or insurance holders that may not be patients on a Work 1 or Work 2 line on our charts. We need to text but can't because Weave pulls up the chart/patient info and tells us there isn't a cell phone. We don't put the number in the cell phone area of chart because we do not want them receiving birthday and other generic messages that won't pertain to them.
1 vote -
Combined text/calls screen
3 things would make navigating the app easier.
If we could save a patient's name and info from the phone, voicemail or text message section.
If we could text from the call screen, call from the text screen or do either from the voicemail screen. Right now we currently have to exit that screen, remember the number and re type it to do another type of communication.
If we could have the entire text/call/voicemail thread in one place. That makes it easier to see if another person has messaged them or what the previous communication has been for that one…
1 voteThis is accomplished from the patient profile.
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Flagged messages
Hello, just wondering if something can be added so that each staff member can select or flag a conversation and not have other staff member removing them by looking at the same messages... we miss responses this way :( or forget to follow up as it would be no longer flagged...
Thanks for any advice! //Jolane Admin1 vote -
Go Back to "Unread"
We would like to not see the "Actionable" messages that have been read. We'd prefer it to just be "Unread" or "All" The actionable feature is really inconvenient and not allowing us to communicate with our patients as effectively as possible. Multiple people in our office have said it's not a good feature and we're missing messages. The Actionable messages are growing and it's messages that don't need a response, or messages we've already responded to. It would be best if it was just "Unread" and "All" like it used to be.
1 voteThe cited issues have been fixed.
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payment requests
we are needing to send payment requests more than once. the first one never goes through
1 vote -
Intercom Shortcut Integration
Intercom/Soft Key programming.
Integrating the ability to have the soft keys be programmed to 8 +ext # for the intercom feature would be incredibly convenient. This would save time for the user on the intercom feature, and would allow for the auto answer feature to be enabled. This would help distinguish the intercom calls vs regular calls.It might seem as if I'm rambling but i would be happy to elaborate.
1 voteYou can manage this using the new Line Keys manager in the Weave Admin Portal. Add a user extension and set it to intercom.
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Spell checker
I would highly recomend you add spell checker to you system please
1 vote -
Marking texts as read
Have the option to have one person be the one that can handle the texts. Or give permission to certain people. As office manager I like being able to handle the texts as they come in, but coworkers may click ignore on their computers, which makes the text as read, but I wasn't able to see it with my login.
1 voteThe Actionable tab in the Inbox solves for this.
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Confirmed text messages
wanted to know if something changed with text messages. Since the update, all the confirmed messages have gone under the "all" tab. starting on 4/14 about 430p all confirmed messages are going under the "actionable" tab. Thanks
1 vote -
Text medical history
We would like to see the ability of patients who receive a text reminder to also be able to complete new patient paperwork and or updated medical history be available included in the text as oppose to sending a patient a link to our website to complete the paperwork
1 vote -
Messaging and Team Messaging
A recent update has removed the date/time from older messages. That is very helpful to us to know if the communication was yesterday, two weeks ago, or last summer. Please add this back.
Also, the Team Chat should have the feature of marking a message as unread. If a member of a team reads a message, but realizes someone else should respond, the message now just gets overlooked by appropriate team member.1 vote -
optimize timing of automated survey/follow-up messages to patients
Our post visit surveys/messages are going out between midnight and 6 am. I don't know if this is the expectation, but patients don't like receiving messages at this time of night/day.
1 vote
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