Desktop App
1409 results found
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Unarchive option
There is an option to archive text messages but no option to undo that. That option exists for faxes but not texts. Also there is no "are you sure" when you click to archive texts and it's next to the tag option so could lead to future issues. Thanks
1 vote -
Display client first and last name on caller ID, call history and text thread
Recent update (10/2024) took away the display for client last name. I use this to search for their account as I'm answering the phone. It saves precious time. I have 3 cases that I'm working on where the clients all have the same name. 3 separate text threads that all just say a first name. I don't know which one I'm selecting. Have to open thread and read to find out. Very inconvenient.
1 vote -
Select from multiple links for review page landing
We have multiple providers at our office, I would love to be able to send a link to land the client to the provider they saw to increase the providers individual review score.
1 vote -
Call record for first call
The initial phone call doesn't get recorded on the patients call log. Meaning if is a new patient the first call doesn't show up on their log.
1 vote -
1 vote
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SMS Override Features
When I am closed for the weekend or on vacation, we instruct patients to call our "Emergency Line" weave number which is always configured to forward calls to my cell. That allows for me to keep my actual cell number private. However, patients now desire to text my "Emergency" line.
- Since Weave controls the SMS and phone feature of the number. Weave should be able to accept SMS messages and provide a notification to a predefined phone number or email address that a text has been sent similar to how the voicemail notifications work. Even better if Weave can forward…
1 vote -
Allowing submitted forms to be sorted by appointment dates AND see All forms submitted
It would be nice to be able to sort submitted forms by date of service (upcoming appointments) so that we can choose to only look at a specific date, like on the current date to see if any patient have submitted forms for the day.
Right now on the Forms dashboard (website), we can select the patient but the their next appointment isn't even showing up.Also it would be nice to see all forms submitted on the desk top app rather than the small amount we are currently able to see.
1 vote -
CRITICAL FEATURES MISSING [New Desktop App Experience]:
Field for manually entered contacts' "Category" or "Contact Type" with a short text data entry or dropdown menu selection (e.g., "Patient," "Parent," "Guarantor," "Company/Business," "Office," "Partner," "Other," etc.).
Preferred Name/Nickname short text data field for manually entered Contacts.
1 vote -
To allow an admin to monitor a specific employees texts. Not just the tagged ones but to filter and see only one employees communications.
To be able to monitor 1 specific emplyee's communications within the weave app without having to read every text that is listed.
1 vote -
We lost the ability to tag entire message threads.
Please return the message thread tagging feature to the new Desktop App Experience!
1 vote -
Bulk messaging dynamic field addition
Add Date/Time as a dynamic field in bulk messaging. This would allow our practice which is not integrated and therefore unable to use automated appt reminders, to dump a CSV file for each days appts and send appt reminders that way.
1 vote -
Communicate directly
Make sense to pro actively communicate any status update directly to your client. As against having to call and being referred to your status update website.
1 vote -
Patient requesting Appointment emails lack identifying information.
When patients receive an automated email reminder to request an appointment for their routine visits. The email returned does not provide enough information to identify who is requesting the visit. Currently it only returns first and last name, but if I have multiple John Smiths, I wouldn't be able to locate which is the one I need to contact.
I have an integration to the weave system to my EHR (Officemate) and if the system could return the ID number of the patient, or even the email used to contact them, I could have some way of locating the correct…
1 vote -
I think there's a glitch with Insurance Verification. I had a patient show inactive and I missed that she was with an entire different group
please add checks and balances so that insurance id and ssn = subscriber id and Group Name should also match with the query and the report. If not writeback is incorrect. UC is not Trinet
1 vote -
BETA: Add "COMPLETED" on read text messages
There has to be a way to change the orange bubble as "completed" because not all read messages needs a response.
For example, if a patient texts a question and we were able to answer that question through call, then there's no need to respond via text. Another example is if a patient texts "thank you" after we said thank you to close the conversation, it shouldn't be marked as "need for response".
It's hard to distinguish between texts that actually need a reply and texts that don't. Please add a feature where we can complete/close a text or at…
1 vote -
Save the date reminders
Save the date auto reminders, should have a filter to skip the 2nd appoinment message if shceudled the same date. If scheduling a patient for multiple appointments on the same date, patient is receivig multiple text times instead of the first one only
1 vote -
Being able to schedule for a text thread to open up at a scheduled date.
We would like to be able to schedule for a text thread to pop back up at a certain date to remind us to reach out to owner. I like that we can schedule for a message to go out but if I don't know what to put on the scheduled message at that time, I would like to be able to have it pop up so I can come up with what to tell them before it's sent to them. For example, Heymarket lets you schedule for the thread to open up on the exact date and time that…
1 vote -
Private messages in the text thread.
We would like to be able to communicate with other team members in the text thread instead of using team chat. An example would be how Heymaket will let you @team member and type a message that will alert them that they were tagged in a thread and can communicate on the text thread with other team members.
1 vote -
"inactive" status for former employee
Currently once a team member leaves our organization, we have to delete them from the app so they will no longer have access to our data. Once deleted, the person's name will no longer show in voice call log and text message thread to identify who handled particular conversation. I would like to request a feature to be placed as "inactive status". This will keep the call log and message thread but will not allow former employee to log in.
1 vote -
Mute/Hide Group Chat
Mute or hide a specific group chat. With current hide option, the messages still come through and create notifications. Only other option is to mute all notifications, but that isn't feasible.
1 vote
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