Desktop App
1146 results found
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Fax integration with Nextech
What department are you in?
Support
Which Feature does this pertain to?
Fax
What area of the Feature?
Integration with NexTech
What pain points/suggestions does the office have?
they want to have weave fax and NexTech eFax work togther and integrate so faxes are available in both sections,.
They sent over an API questionnaire to see if NexTech is "compatible" - i'll include it in the thread
"I talked to our inside sales manager, Steve, briefly about having Weave be an option for Nextech’s efax system.– if you could complete the attached paperwork and send back that would be great.…1 vote -
Email campaign conversion efficacy
What department are you in?
SupportWhich Feature does this pertain to?
Email MarketingWhat area of the Feature?
CampainWhat pain points/suggestions does the office have?
Is there a way to know or see the conversions from an email campaign? Is there a way to see if they went through the whole process of scheduling?1 vote -
Language support
What department are you in?
OnboardingWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Language templatesWhat pain points/suggestions does the office have?
This office has a large patient base that speaks Spanish, but also major population of Filipino patients that speak Tagalog. They were hoping for the possibility of someday having additional language templates available in Weave to be used.1 vote -
Fax auto retry
What department are you in?
SupportWhich Feature does this pertain to?
FaxWhat area of the Feature?
Faxes failing, desired auto retry featureWhat pain points/suggestions does the office have?
The office says they've gotten into the habit of checking the sent faxes after about 10 min because of the high rate of failure that they see. They'd like Weave to auto try for a certain duration of time (or certain number of attempts) before showing them it's failed.1 vote -
Message pop to honor confirmation setting
What department are you in?
Onboarding
Which Feature does this pertain to?
Messaging
What area of the Feature?
Mark As Read Confirmations with Weave Pop
What pain points/suggestions does the office have?
This office does not like that each and every confirmation text to the auto reminders (Yes, C, Confirm, etc) shows up on Weave Pop. They would like since they have Weave "Mark as Read" selected to not have those texts show up in Weave Pop.1 vote -
SMS search enhancement
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
Consolidate SMS ThreadsWhat pain points/suggestions does the office have?
Office is frustrated by the multiple SMS threads that populate when searching a patient and would like to have any SMS communication with the client to be in one thread1 vote -
Additional review platforms
What department are you in?
OnboardingWhich Feature does this pertain to?
ReviewsWhat area of the Feature?
Added integrationsWhat pain points/suggestions does the office have?
This office has multiple Review sites beyond Google and FB that are important for them and their industry for reputation. They'd love for Weave to be able to partner with those sites as well or to have a way to use Weave Reviews to direct traffic to those sites. Their big ones are HealthGrades, Vitals, and Yelp.1 vote -
Inbound fax email notification
What department are you in?
Onboarding
Which Feature does this pertain to?
Fax
What area of the Feature?
Inbound fax
What pain points/suggestions does the office have?
Email notifications for inbound faxes would be helpful especially since many other eFax services provide email notifications for inbound faxes.1 vote -
Printing Quick Fill
It would be great if we had the ability to print our quick fill with the notes and phone number for patient. This way, we could keep track of appointments that were offered.
1 vote -
Post Appt Text
Starting last week patients who were on the schedule but didn’t show for their appointment received our post appointment request for a review text. I contacted support and was told those messages go to patients with conformed appointments. I would like to put this in the suggestion box that the setting for that text should be for completed appointments. Or let the offices have the option of setting our own preferences.
1 vote -
Filter Texting
Is there anyway we can filter out text messages? I have a team member that only deals with financials and doesn't need to see all of the texts for scheduling, ect. I don't like the idea that we either have to turn the SMS off or your getting every single text possible. Is there anyway we can apply the tagging feature for an individual to only receive text messages that they are tagged in?
1 vote -
Texting Notification
When receiving text messages, I love having the notification, BUT the reply option seems like a pointless option because you can't see much of the response. It seems like an extra step for no reason. When the notification pops up, is there anyway to skip the "reply" and go straight to the "view" or ignore" step?
1 vote -
Emaill payment link
It would be great if you had a link to a patients email to set up payment. You currently only have a text to pay.
1 vote -
Patient forms to patient not guarantor
Sending forms to patients -- When sending a form to a patient - if you choose the patient under the patient side the form automatically is sent to guarantor (regardless of age). If you choose the patient under the schedule and send them a form it will go directly to the patient. Please fix so that only those that are under 18 get forms sent to the guarantor. It would be nice to choose which guarantor (Mom or Dad) that are standing here in office.
1 vote -
we would love to add vietnamese to the language option
We have a large population of Vietnamese patients and would love to be able to add Vietnamese as a language option for automated messages.
1 vote -
Recall & Inactive patients
When patients are inactive in Eaglesoft they should be marked in active in Weave recall system. Also When a message has been sent from the overdue list there should be a date as to when it was last sent so multiple text aren't being sent back to back.
1 vote -
Email Campaigns
Holiday templates for email campaigns with a choice of holiday photos.
1 vote -
app alerts do not last long enough
The alerts that pop up for the weave app only lasts 2 milliseconds which is NOT ENOUGH TIME to read what the app is trying to tell you so it MIGHT AS WELL NOT BOTHER. Leave them up until dismissed! If it is on a payment it is probably important information.
1 vote -
Hyperlinks within text editing
Text message - in the editing section ability to add a link and have it link in the actual text message as a one word. For instance: Click HERE for XXX. In the editing section is the place to add the actual hyperlink. This was very helpful in our old text messaging service and increased recalls made as it was very convenient to click from their phone. Thanks!
1 vote -
Signature for Faxes
We get a lot of prescription refill requests via fax and it would be nice to be able to add the signature without having to print and then scan back into the computer.
1 vote
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