Desktop App
199 results found
-
1 Click phone call through Dentrix
I call a lot of patients each week(200+) and to be able to click 1 button in Dentrix that calls the patient from my phone would be life changing. It would save me so much time and frustration dialing number after number after number. I would like for it to be as simple as clicking their telephone number in Dentrix and have it instantly go through on my phone, like a hyperlink. It would save me so much time, frustration, and additionally I would be able to reach out to even more patients, giving them the care they need. Thank…
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
Updated Wellness form
Wellness form is very out dated. Needs to have updated guidelines for travel, vaccination etc. Canadian Guidelines need to be added. Clients should be able to update there own wellness form.
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
refund options updated
We need to be able to provide a refund to a patient with a different card - if the original card expired or was lost etc. For any amount - if possible - not just what was paid on that card.
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
Shared phone numbers in family file & Caller ID
Shared phone numbers on caller ID often show up as a child instead of head-of-household or adult patient. Is there a way to change this?
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
Eyewear Notifications - auto switch from "Received" to "Notified"
With Eyewear reminders: When Weave sees a "Received" status and sends a text, it would be helpful to have Weave then mark the order as "Notified" in the practice management software (similar to the mark "Confirmed" function in the appointment reminders.
As of now when an order is marked as "Received" a text may go out, but there isn't an easy way for staff to see if they need to make a subsequent phone call.2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
Call Pop Length
I love the call pop feature but it does not stay up long enough. It disappears after answering the call. I would like to see it stay up during the call for at least 10 seconds, which will give my team time to run the account of phone number and pull up the client info for a better interaction with the client
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
Quick fill needs
I just got the training on Quick fill list, I have a suggestion regarding this, when you have multiple providers and length of time frames for treatments this really doesn't work. If there was a way to put which room and time units needed it would help tremendously. It would pull the correct info on openings.
2 votes -
Schedule Request Icon on Mobile App
We need a Request icon on the mobile app like there is on the Desktop app. If a patient schedules an appointment on our website widget, we get a notification on the desktop. However, if it is during the weekend or we are away from the office, we miss the schedule request because it does not show up on the mobile app and we lose the patient because they have already found someone else who answered before we could. PLEASE include the Request Icon on the mobile app so we can answer potential patients quickly. Thanks
2 votes -
1 vote
-
Make the Weave desktop notification window moveable
The Weave desktop notification window always populates in the upper right-hand corner of our screens, where we also need to access other features of our schedule/etc. Since that window stays open on top of our practice software, it would be really nice if we could drag it around and place in other locations rather than being forced to click through "Ignore/Reply" to access some things we need in response to phone calls and texts that come in through that notification.
1 voteThanks for your feedback. You have an option in the Weave desktop app's Notification Settings to change the Popup Location to the bottom right corner. Attached is a screenshot for reference. Please try it out and let us know if it is more convenient. This preference is saved for every user.
-
Feature Request: TO-DO list
I would love for there to be a To-do list feature that I could access from the desktop client and mobile app (For those on the go days). I would be able to put in a task and maybe a due date or a reminder date. I could refer to the list I create to help me organize my day. There are "lists" now, but you'd need to attach a patient to each and not all tasks are for patient accounts, (ie complete accounting report by xx/xx/xxxx). I'd love for Weave to be able to help me with reminders that…
1 voteThanks for your valuable feedback! We'll share this with our team.
-
Pinned Desktop Bubble - Always on top, just minimized
I'd love to have an option for Weave to always be on top for quick access to what is needed to message patient etc. Having it on top could be cumbersome, but what if it could minimize into a bubble on top (Think how FB Messenger functions on Android). Clicking on it (or the taskbar icon) would expand to the full app, and if the option is chosen, it would minimize to a bubble on the side. Present, but not in the way.
1 vote -
forms and quick fill
I would like to be able to respond to my patients that leave reviews through Weave. I can respond to google reviews but not Weave reviews.
When will Medical Hx auto populate into Eaglesoft Med Hx?
Are there medical release forms that I can add to my forms?
Quick Fill- I wish the list would not hop to the beginning of the list when I am looking at a patient's note. I wish I could return to the exact place I was in the list after checking a note.
1 votePlease refer to this article for more information on Eaglesoft Medical History Writebacks: https://www.weavehelp.com/hc/en-us/articles/6979693167003-Use-the-Medical-History-Form-for-Writebacks-in-Eaglesoft-v-18-
-
WIV: Add additional insurance payers
Various payers have been requested. This is only something we can pass onto Vyne as we have no control over which payers are added over time.
1 vote -
log of when users login
Office would like to be able to see who logged in and when on Weave. They would also like to be able to see their own log of this (sort by person/user).
1 vote -
Weave Buttons
Be able to rearrange or "hide" app buttons not in use
1 vote -
Add Device Name to Call Records
We would like the Device Name to be added to the Phone/Call Records including the export in the Admin Portal. Currently, you have the "Office User" name, but that is not always true if a device is used by Mutiple staff. We export call records to MS Access to create our own analytics reports until you provide reporting and export capabilities for your existing Analytics.
1 vote -
Add Analytics PDF report and Export Capabilities
We need the ability to report analytics to leadership that do not use the desktop app and would rather have a report than scrolling through tiny charts. While your analytics are very useful in their content, the ability to report to others is critical to our daily operations.
1 vote -
Sync all history from Weave to Cornerstone once client profile is made
We need Weave to attach to the client profile the calls and texts made prior to the client being set up in Cornerstone. For example:
The client history has the first text at 4:35 p.m. but it was actually at 12:51 p.m. so it's not attaching previous texts and calls to the client history. Her first call to the clinic was at 12:30 p.m. I know that I can scroll back through her messages or as an admin go to the portal to look at call history. But this is not efficient for the staff. Since there is a log…1 vote -
Organize buttons
Would like to be able to rearrange the "buttons" on the desktop app. Would like to "hide" or disable ones we dont use per employee login
1 vote
- Don't see your idea?