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37 results found

  1. Automated Texts/Emails to Patients that No-Show

    In a busy (or short-staffed) practice, it is difficult to stay on top of patients that no-show their appointments and it would be nice to have a way to set up an automated text/email to any patients that no-show requesting that they contact the office to reschedule. This seems fairly straight-forward to set up within the auto-reminders feature. Thank you! - Dr. Bates

    14 votes

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  2. Online Scheduling Demographic Additions

    Having online appointment requests enter date of birth, address, and insurance when scheduling

    8 votes

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    Added to Backlog  ·  3 comments  ·  Schedule  ·  Flag idea as inappropriate…  ·  Admin →
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  3. appt reminder for unique appointment

    We have one appointment each day that requires a unique appointment reminder. The patient needs to arrive 1hr 10 mins earlier than the actual time. We have tried to create our own reminder with the advanced filters however there are so many combinations for this appointment the list in the advanced filters has 100+ appointments and we are constantly adding more. Is is possible for weave to use just 3 characters in the appointment descriptor line versus the whole line when sending out a appointment reminder? We can identify our unique appointment with a certain code at the beginning of…

    5 votes

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  4. same day notifications if appt is cancelled

    We have noticed that if a patient cancels an appointment on the same day that they still receive text notifications as if they are still scheduled. This is very confusing for the patient.

    3 votes

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  5. online scheduling

    Weave is connected with our Website so that patients can request appointments. It's becoming a nightmare that unfortunately, I don't know who to connect with to get it rectified. It seems to be showing days that we're closed as well as times that are not available at all and we're having to deal with angry patients. I'd love to get some help on this issue but I have no idea who to talk to since you don't give phone numbers. Help please?
    Thank you! Rebecca

    3 votes

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    Started  ·  0 comments  ·  Schedule  ·  Flag idea as inappropriate…  ·  Admin →
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  6. Scheduling-make/change appointments

    It would be beneficial to me and my office if we were able to schedule/cancel/change appointments through the Weave app.
    Thank you!

    3 votes

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  7. Online scheduling request for DOB should also come through on the request

    Weave already asks for the patient's DOB when they are requesting the appointment online, however it does not transfer that information to us when we receive the request. That prompts us to ask the patient AGAIN which, oddly enough, the patient doesn't like!

    2 votes

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  8. print schedule

    It would be nice to be able to print the schedule list

    2 votes

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  9. Send the info requested for online scheduling to the office

    The current online scheduling system asks for a patients date of birth but does not send that date of birth to the office with the request. It would be nice to have all the patients information to get them scheduled.
    Can you add date of birth and insurance to the info requested and sent to the office?

    2 votes

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  10. Broken hygiene appointment fill in

    Lighthouse has a great feature that automatically generates a patient list (off of continuing care) for contact to fill in broken hygiene appointments. It is a fantastic feature that makes filling hygiene openings very efficient.

    2 votes

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  11. Schedule Request Icon on Mobile App

    We need a Request icon on the mobile app like there is on the Desktop app. If a patient schedules an appointment on our website widget, we get a notification on the desktop. However, if it is during the weekend or we are away from the office, we miss the schedule request because it does not show up on the mobile app and we lose the patient because they have already found someone else who answered before we could. PLEASE include the Request Icon on the mobile app so we can answer potential patients quickly. Thanks

    2 votes

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    Request Received  ·  0 comments  ·  Schedule  ·  Flag idea as inappropriate…  ·  Admin →
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  12. Officemate Web Assistant Integration

    Hi there, this feedback is regarding the integration between Officemate PMS and Weave Web Assistant. First off, thank you very much for integrating these two softwares. The syncing is very helpful, greatly appreciate it! The only issue our office is running into is sometimes some of the blocks on our Officemate schedule still shows up as available on the Weave scheduler. On Officemate, we usually just block times off with "Non-patient appointments." Do we have to change our schedule blocking to schedule exceptions or something similar to that? Or is there a way for Weave to read the Non-patient appointments…

    2 votes

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  13. Cancel Confirmation for the day.

    Ok, I would like to suggest that we are able to go into the schedule in Weave for a specific day and select a specific provider and then click a button that says not to confirm that days appointments. This is great for when a provider need to reschedule the day due to vacations etc.

    2 votes

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  14. Schedule View

    We really like the schedule view in the mobile app. We could like to be able to see that view in the desktop app as well.

    2 votes

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  15. Employee Schedule

    It would be great to have an employee calendar that we can all make changes to in order to track who is working which days. That way if a trade is needed or a replacement is needed it can be posted or our office manager can be notified of a change in the daily schedule of employees. This would be super helpful for vacations as well.

    2 votes

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  16. Integration with Cornerstone appt types

    Please integrate Cornerstone appointment types (reasons for visit) with Appointment types in Weave.

    2 votes

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  17. Online Scheduling Analytics

    Please add analytics and have them tied to emailing the office. For example: they'd like analytics based around Scheduling requests from Online Scheduling, or when someone clicks on the online scheduler, etc.

    1 vote

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  18. Online Scheduling

    What department are you in? * Onboarding *Which Feature does this pertain to? * Online Scheduling *What area of the Feature? * Submission Requests for Veterinary *What pain points/suggestions does the office have? * The office does not like the form that requests "Patient" information. It is unclear if birthday and contact information is for the Patient (Fluffy) or the Client. Also, they said that their client information does not include things like birthdates etc and would be very confusing for their clients.

    1 vote

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  19. Make schedule notes available to view

    We would like to view the appointment block notes that we have typed in. When computers are down or we are off site, it would be very helpful to see our notes on the appointment blocks. Thanks

    1 vote

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  20. Include all Appointment Times for Patient

    Currently only 1 appointment reminder is sent out to a patient per day. This may not include all their appointment times. Sometimes it only sends the later appointment and people forgot they made an earlier one so they miss it. Offices would love to see a drag and drop TIMES tile for the individual text template.

    1 vote

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