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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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1460 results found

  1. Calendar Sync

    We use Vetter aka DaySmart. The PMS is not fully integrated and we are not able to use the online booking feature. We would like to be able to have our PMS and Weave write back to each other at least about appointment availability.

    1 vote
    0 comments  ·  Data Sync  ·  Admin →
    How important is this to you?

  2. We would like to see our patients along with the Owner info.

    We use Vetter aka DaySmart. Our PMS is not fully integrated with Weave. We would like to see our patient's info when we are looking at the owner information.

    1 vote
    0 comments  ·  Contacts / Patients  ·  Admin →
    How important is this to you?

  3. Payment Link Fix & Refund Fees

    We have had 10+ payments made to us via link that were NOT our patients. I'm confused how a patients payment to a doctor in another state goes into our account. This NEEDs to be fixed.
    We in turn have refunded these said patients, however we are charged the card fees and nothing is refunded to us. In this instance, we should be refunded those credit card fees.
    When I contacted support the only solution they gave us is to turn OFF the weblink payment option for our patients! :-(

    1 vote
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

  4. Post Code for Canadian Clients

    I was on my desktop today trying to use an existing template for email marketing. I tried adding my business info. It would not let me add any alphabets for the postal code and only numeric values were accepted. I spoke to a team member at Weave to help me with this issue and I was suggested to add some zeros. It looked very unprofessional to send an email campaign like that. This should be fixed for Canadian clients.

    1 vote
    0 comments  ·  Email  ·  Admin →
    How important is this to you?

  5. Fax Favorites Needed

    A fax "Quicklist" would be appreciated. It would be much more efficient to click the favorite instead of searching for it in the directory if you fax to the same number dozens of times daily. :)

    1 vote
    0 comments  ·  Fax  ·  Admin →
    How important is this to you?

  6. text writeback crystal

    I would like a text writebacks to go to the correspondence notes section of crystal.

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  7. Please add a notification for when a contact has opted out of receiving text messages when selecting a contact to message

    Please add a notification for when a contact has opted out of receiving text messages when selecting a contact to message. This way we can make a record that this patient has opted out and can reach them another way. Also, the list of recipients should be in some sort of order either the order selected or in alphabetical order this will make it easier to add and deselect recipients.

    1 vote
    0 comments  ·  Lists  ·  Admin →
    How important is this to you?

  8. Online Scheduling Forms: Auto Fill Data from Google Chrome or other web browsers needs to be allowed

    When patients are using their personal computer or phone:

    The information that is saved, like first name, last name, and email address currently has to be typed or copied and pasted manually

    This creates inefficiency and confusion for the customer and patients alike.

    Everyone loves auto-fill and relies on it to make each process quicker and more efficient.

    Please correct software to allow auto-fill from google chrome, other browsers and personal devices.

    1 vote
    0 comments  ·  Forms  ·  Admin →
    How important is this to you?

  9. Team Chat Analytics

    Looking for analytics on Team Chat messages. There's currently no way to monitor communication between team members for appropriateness or excessiveness.

    3 votes
    0 comments  ·  Chat  ·  Admin →
    How important is this to you?

  10. ability to block phone numbers less than 10 digits

    We have been receiving an incredible number of spoofing calls coming from phone numbers with only 9 digits. Because of this we can't block the number. The suggestion was made by customer support to have an answering phone tree, but our office doesn't like to operate that way. Can the design team work on a fix so we can block these numbers? It would be even better to be able to block from the desk top app vs the portal. We are not asking for you to block before it calls in, but only to give us a fighting chance…

    1 vote
    0 comments  ·  Phones  ·  Admin →
    How important is this to you?

  11. Actionable text are moved to ALL if an auto text is sent out. This causes issues because we never see the actionable response.

    Actionable text not moved to ALL when an auto text is sent out. This will prevent missing a response to a text that needs attention.

    1 vote
    0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?

  12. Cancel function on the desktop schedule

    It would be great to have a cancel option for an appointment on the schedule function of the desktop app. We are having issues Weave not syncing our cancelled/rescheduled appointments and there is no way to remove their name from Weave's desktop schedule and reminders are still going out.

    1 vote
    0 comments  ·  Schedule  ·  Admin →
    How important is this to you?

  13. Email campaigns going to patient’s spam folder

    We have sent out multiple email campaigns to later learn that most patients do not receive them because they go to spam folders. Please fix this issue or allow campaigns to be sent from office email rather than generic Weave email address. What is the point of this feature if patients don’t even receive the emails

    1 vote
    0 comments  ·  Contacts / Patients  ·  Admin →
    How important is this to you?

  14. Ability to delete or cancel payment plans

    Currently cannot delete or cancel payment plans if a patient pays the balance off. Seems like a huge oversight and we have patients complaining about this.

    1 vote
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?

  15. fax cover sheet

    i want to customize a fax cover sheet but i want it to stay there so my staff can't change it. when faxing information, we need a liability HIPAA clause at the bottom or somewhere but i can't do that. i can only customize the cover sheet and then send it to someone and it'll be there next time but my staff can still make the mistake of changing the words or deleting it and then our faxes won't have that legal clause on them anymore. this should be an admin right or something. this is a priority

    12 votes
    Started  ·  8 comments  ·  Fax  ·  Admin →
    How important is this to you?

  16. Team Chat: Reply to a Thread

    for the Team Chat-- I wish there was an option to reply to certain messages within the team chat so that person knows we are responding to them specifically.

    7 votes
    5 comments  ·  Chat  ·  Admin →
    How important is this to you?

  17. More notification options

    We are hoping that it might be possible to add:

    Contact Lens Trial
    Frame Only

    to the already populated Eyeglass and Contact Lens. We need specific things for these notifications.

    2 votes
    0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  18. save the date officemate

    Save the date integration with OfficeMate. We would like OfficeMate to be added to the existing feature.

    1 vote
    0 comments  ·  Text Messaging  ·  Admin →
    How important is this to you?

  19. Bulk Messaging Free for Number of Patients

    We have a large amount of patients, +5,000 on our list. We are paying a premium to have Weave Service - however; to pay an almost $200 to text everyone an announcement once a month is a little silly.
    It would be nice to allow at least one bulk message per month to all customers without having to pay an additional fee.

    1 vote
    0 comments  ·  Contacts / Patients  ·  Admin →
    How important is this to you?

  20. Payout Detail Print Button

    Under Payouts add a print button when you click on a date to get the payout detail.

    1 vote
    0 comments  ·  Payments  ·  Admin →
    How important is this to you?
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