Desktop App
1144 results found
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Printing from the messages
Getting an option to print from the messages. It only gives the option to archive or download and it is just more convenient.
1 vote -
Refund
For a refund option could you add patient overpymt?
1 vote -
MWTherapy is our CSM and it is not compatible with WEAVE. Will it be in the future?"
MWTherapy is not currently compatible with Weave. More providers are switching to MWTherapy. Will Weave discuss this option soon?
1 vote -
Create a default office profile for when users have not signed in yet.
When a user does not sign in it writes back in the call log incorrectly with the last user that was signed in on that computer. Therefor call logs are not accurate.
Our office staff do not have set desks so if they are answering a call and they have not signed in yet it assigns the last person who logged in on that computer. Even if they have already logged out.1 vote -
Pre-tag and filter messages sent from Auto-message rules to be managed in all tab
The all tab appears to be unmanageable in separating relevant conversations and auto-messages. Auto-messages sent should be tagged with Rule label and hidden until client responds.
1 vote -
Secondary Numbers
It would be great to have the option to text a secondary number on the account. We have cornerstone and from what I gather, if there is more than on Cellular number on the account you can only text the primary number. All other numbers that are listed under cellular will not show up on weave. You can search the secondary number under weave and the account will show up, but it will not show any numbers other than the primary. Basically what I am saying is please have all phone numbers that are in your PMS to reflect in…
1 vote -
Email Campaigns
The photos for campaigns are terrible! Most don't pertain to dental offices or holidays. This is truly having us look into other companies to switch to as we used to use campaigns with practice mojo often and we are not happy with what weave has to offer.
1 vote -
Frequently used tags shown at the top
Happy Holidays! In the "Filter Messages/Tags" secrtion of the desktop app, it would be FABULOUS to change the order of the tags listed so that the most used will be at the top of the list down to the least used?
1 vote -
Center Review Icon on Desktop App
The review button on the desktop app is the only one with a graphic that is not centered its off to the left. Can that be fixed? Thanks
1 vote -
Appointment Request Response Emails
On the email reminders that are sent daily for my office, when we receive the response from the patient clicking on the link to request the office contact them, we simply get an email saying "Patient X has requested to be contacted to schedule an appointment." The problem is when I have multiple patients with the same name. There is no additional information on the email for me to identify which one of the multiple "John Smiths" is the one that is requesting access unless I dig into the sent emails and see if I can match someone up. (And…
1 vote -
Choose/Apply a department in bulk messages.
We would love the option to choose a department in bulk messages. That way messages can be filtered to the right department and responded to accordingly. For example, I am reaching out to old Implant leads. Rather than having the front desk get inundated by responses to my texts I'd like to have them sent from my department.
1 vote -
Vet recall improvements
What department are you in?
SupportWhich Feature does this pertain to?
MessagingWhat area of the Feature?
recall remindersWhat pain points/suggestions does the office have?
Vet office states that frequently owners of multiple animals will bring them all in on the same day for wellness visits and vaccines and has two pain points for the recall reminders going out to these customers.
1. As the message is going on on the same day, only one patient is being notified of vaccines due.
2. If multiple vaccines are due on the same visit, weave communication only pulls one vaccine…3 votes -
Make CSV contacts editable/deletable
Offices would love to be able to edit CSV contacts in weave instead of keeping a running record using a CSV file. This adds a ton of more work for the offices and it can cause errors in the long run as patients/clients get new phone numbers or change any other information. This has been a headache for many offices. If Weave is able to emulate or show that information, it should be able to make it editable. Comment from office, "Weave has been so modern and usable thus far, so it is crazy that it is missing something so…
76 votes -
Stop sending Thank you text to patients that no show on appointments
Our patients that no show are still receiving "thank you for coming" texts and the link to review us.
3 votes -
a pop up or message that lets you know your text is ready to be sent
It's hard to know for sure when a text message has been accepted to be sent. I.e. I select all the people I want, add, and then save ad nothing really shows up to say "it's ready". Had a message send out 3+ times once because the system never said "ready".
1 vote -
an easier way to send out the next group of texts over 1000
While i love the ability to mass text patients....I used the feature far less because of how hard it is to pick the next group of people beyond the first 1000. It takes me quite a long time to individually select the 800+ names I need to send the message out to. some way to instantly pick the "next group" would be amazing.
1 vote -
Payments that need attention (help with reconciliation)
If they get a payment that comes in after business hours are done for the day (e.g. 11PM tonight), they end up needing to go in the following day and retroactively balance these payments for the previous day, which has become tedious for them when it happens. They are wondering if there is a way to make it so that payments that come in after business hours are put into some sort of pending state to where they will only post on the following business day during business hours.
1 vote -
Ability to delete calls from recent call list
The ability to delete Missed/Abandoned calls from the Recent Calls list
1 vote -
Messaging Action Audit Log
Log different actions taken to messages within the inbox but also to changes made to message templates, automated messages, tags, etc
1 vote -
AI Chat bot integration
I recently starting working with marketing company that helps you with google SEO, and they have a AI chatbot that is basically powered by google, which I think would be an incredible integration for weave, specially for after hours, it seems pretty simple and straight forward to use.
1 vote
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