Desktop App
1146 results found
-
Insurance Ideas
It would be nice to be able to verify all of patient's insurance if they have more than one! Otherwise, we have to stop & go to that insurance companies website to verify.
Wish there was also a way to link accounts. Especially if they have three insurances. Since Dentrix will only allow for two dental or medical insurances. We have patients like that.
I also can't understand that when verify insurances that the system doesn't understand which Delta Dental it is. Like if the patient has Delta Dental of Ohio & it switches it back to Delta of Indiana,…
2 votes -
Search Payments
It would be great if payments were "searchable". We've run into a few issues where a patient pays over the weekend or a holiday & we don't see their payments. It isn't linked to their account in Weave. We use MacPractice so that may be the root of the issue. We also have problems integrating the Auto-verify insurance & account balance features.
1 vote -
Archive Voicemail records
I would like to be able to save/archive Voicemails under Client History where the would stay after deleting/removing from the Voicemail box so we keep records especially when a client calls to say they left a voicemail to cancel an appointment we've marked as a no show.
1 vote -
line key customizations (the bottom ones)
Hello love the new line key customizations wondering if the bottom 4 buttons could be added for complete control for example allowing some phones to have the page feature but others not.
2 votes -
Conflicting appt time reminders
Weave recently did an updated and ever since then, our patients with multiple appts are getting two confirmation texts with the two different times. Patients are SO confused and usually end up calling to straighten it out OR they just show up at the wrong time because they're confused. Patients just really need to get ONE text with the early time only.
1 vote -
Accessing personal voicemail remotely
There is currently no way to check personal voicemails from outside of the office. This is one of the most basic of features that is available on every phone system around the world, yet on Weave you can't do it.
Especially since COVID and remote work became more mainstream.
The mobile app only allows you to access the office's main voicemail. Why would every staff member need or be concerned with that?
1 vote -
Recall Email Reminders Action Button
The Action button for Recall Email Reminders says: "Contact Me" and there is no way to change what that says. This should be able to be changed especially because "Contact Me" doesn't sound very professional.
3 votes -
Notification of Appointment Confirmations by Email
The Weave confirmation system can be unreliable. Patients have told us numerous times they have confirmed via email, but it is not recording the confirmation. We know this because patients get sent a SMS that specifically emphasizes they have not confirmed yet for an upcoming appointment. We use to get emails notifying us of appointment confirmations and while that was a lot of additional email fluff, that suddenly stopped sometime around February 2023 and was replaced with no feature to check on confirmation email interactions. We have complained about this numerous times and have been assured multiple times it is…
1 vote -
Inventory Management/Item Catalog
It would be helpful if there were a system within payments that would allow us to keep a detailed catalog of our goods and services and the associated costs.
For example, instead of keeping a separate catalog of the items we sell and then manually entering the associated charge into Weave payments, having a system in the Weave app that keeps that catalog so when we select a patient, we can select co-pay, deductible, peptides, etc. and the associated cost will automatically be applied.
This would also be helpful when there are payment disputes or when patients want an itemized…
1 vote -
Feature Request: TO-DO list
I would love for there to be a To-do list feature that I could access from the desktop client and mobile app (For those on the go days). I would be able to put in a task and maybe a due date or a reminder date. I could refer to the list I create to help me organize my day. There are "lists" now, but you'd need to attach a patient to each and not all tasks are for patient accounts, (ie complete accounting report by xx/xx/xxxx). I'd love for Weave to be able to help me with reminders that…
1 voteThanks for your valuable feedback! We'll share this with our team.
-
Have a way to set where in the schedule Weave looks for appointments.
In my office, we tend to keep the appointment booking on the schedule because there are notes on the appointment that we would like to keep. Originally, we would simply move the appointment listing beyond our office hours into what would be a "Closed" time, and our previous messaging system wouldn't send reminders for it. If I were to put it as cancelled in my system, my EHR would delete the appointment and any notes with it.
Now it seems with Weave, it's sending reminders for appointments after my closing time. I'm fairly certain I did set my office hours…
2 votes -
Easy workaround to integrate Weave with Cloud9 - online scheduling
Hello,
Weave isn't fully integrated with Cloud9 online scheduling. But, there is a easy workaround to fix that.
Problem description: When using Weave online scheduling, it list ALL the available spots from Cloud9.Important information: Every appointment in Cloud9 requires the appointment code that describes the appointment type. Weave is capable to extract these codes/information.
Solution: Weave needs to filter the available time spots codes for New Patients - NP and BC - and eliminate the other codes.
That's all. One simple filter fixes the integration.This solution is applicable to every Cloud9 customer.
Please, contact me if you have…
1 vote -
schedule
It would be nice to remove notification badge in schedule option, if we take care of the text message through the "messages" option. Seems a little too much.
1 vote -
Group Texting
Is there a way to do group texting? An office wants to involve two people from outside of weave in a message, I told him its not really a possibility and tested it with him by sending a group text to the office and to me and it showed up on my phone but not the weave app. Does weave block those or just not have the functionality of it yet?
3 votes -
Custmizable User Roles/Permissions
Roles & Permissions needs to be customizable. Period. Weave deciding for us what employees should and shouldn't have access to isn't best practice.
Features in the Team Member role, the lowest permission group you can give someone, has access to way too many options and features.
Super Admin role should be able to decide which features each permission group has access to in order to customize how their individual office runs.Ideally there would be a tab in the dashboard for Super Admins only that can control permission groups with radials or toggles to all features so we can control…
1 vote -
Team Member Permissions
General Team Member permissions are WAY too broad and inclusive. There need to be better levels of restrictions for a general user who is just answering phones and responding to texts.
A general user should NOT be able to do the following:
-Read/Respond to reviews
-Send Text/Email blasts
-Edit Reminder settings
-Edit recall settings
-Edit Automated messages
-Create Text to Pay requestsI am sure there are others, but these are the ones we've faced already in the short time we've been on Weave.
Office should be able to create their own permission group settings.
1 vote -
Printing from the messages
Getting an option to print from the messages. It only gives the option to archive or download and it is just more convenient.
1 vote -
Refund
For a refund option could you add patient overpymt?
1 vote -
MWTherapy is our CSM and it is not compatible with WEAVE. Will it be in the future?"
MWTherapy is not currently compatible with Weave. More providers are switching to MWTherapy. Will Weave discuss this option soon?
1 vote -
Create a default office profile for when users have not signed in yet.
When a user does not sign in it writes back in the call log incorrectly with the last user that was signed in on that computer. Therefor call logs are not accurate.
Our office staff do not have set desks so if they are answering a call and they have not signed in yet it assigns the last person who logged in on that computer. Even if they have already logged out.1 vote
- Don't see your idea?