Desktop App
489 results found
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Character limit for text messages
We NEED you guys to put a character limit section on our weave app so we are aware when we are reaching the 145 character limit.. It is impossible for us to know where the message may cut off on the clients side because we cannot see what they receive. PLEASE FIX THIS ASAP.
1 voteHi Mikaela - we should be handling this already. When a message is long, our communication partners package it up before it gets sent to Verizon, etc. so that it comes over to the contact as one single message body. If this isn't happening, please contact our Support team so they can log a bug ticket and get it looked at!
Best,
Matt Schultz
Weave Product Management
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Texting all phone numbers on file
We do not like the new feature where it automatically texts reminder texts on all numbers on file. I feel like you should be able to opt out of this option. This has been very disruptive to our practice and has caused a numerous amount of patients to call and ask us to remove their work phone numbers off of their files. Now we cannot call their work phones if we need to get ahold of them. Please give the option to opt out/in.
Also give the option to opt in prior to releasing new features instead of automatically opting…2 votes -
Stop sending auto texts to everyone in the account
Please stop sending auto texts to everyone in the account. Go back to sending to the patient only.
2 votes -
Do NOT send messages to any number except cell phone!
The update where Weave will now attempt to text every phone number we have listed in our patient management system is absolutely HORRIBLE! Over the years, we have been informed of and honored out patient's privacy requests by moving their cell phone to the "Other" field (we have Dentrix) and now they are going to be receiving texts. This is the worst update you guys have ever put into place. The patients who don't want us texting them are usually rude to begin with so now this is going to cause a lot of upset. The real kicker is that…
3 votes -
Opt in/Out
When a patient opts out of text msg, if @ some point they want to opt back in there should be an easier way for the pt to opt back in than to have to send START from the last msg they opted out. Most of the time the patients do not even have the last text msg they sent opting out so there is no way to send a "start" msg back. The instructions I researched & found on manually opting pts back in is not really an easy task either. The instructions only worked one time for me…
1 vote -
Give the option to mark read and unread at the same time.
Currently when you click a fax the only option is to "Mark Read". So to mark it unread you have to click out of the fax and then back into the same one before the option to "Mark Unread" appears. When "document options" appear, there should be options to "Mark Unread" and "Mark Read" in the same drop down.
4 votesI encourage you to try out the new Fax in the new Weave experience! Let me know if this interaction is improved in the new product. You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Reminder Preferences
It would be really helpful if there was a section in the portal that you can look up a patient and see their communication preferences. This mainly would be helpful to those saying they didn't get their appointment reminder that way we as the office can check to see if they are opt'd out of a certain reminder communication as they may not remember opting out or did so by accident and did not realize it. We have has multiple patients say they all of a sudden didn't receive their auto reminders and we have to tell them unfortunately we…
1 vote -
Delete voicemail after callback on phone
There should be a way to delete a voicemail after using the option to call back the customer on the phone. It's ridiculous to have to hang up the phone and re-call the voicemail number to access and delete the message of the customer you just called back!
1 voteusing visual voicemail in the weave app will give you immediate access to the delete voicemail option at any time.
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extension number directory on desk phones
It would be very helpful if the physical phones (both wired and wireless) automatically pulled a directory of extensions from withing your office so that we did not have to remember them all. They could pull the phone's name and extension from the portal so that they would all be labelled too.
1 voteThis is available on Yealink local directories under the "extensions" folder. Polycoms should see a similar update soon.
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bulk texts
Bulk Text Messaging- There needs to be more characters allowed for the bulk text message feature. It currently states that it allows 133 however that is incorrect, it is actually 132. Either way, that is too few characters to get out any message of importance to your patients. Of all the features weave offers this is my least favorite and it is not in line with weave as a company. There needs to be more time spent developing this feature so that it is actually useful. There also needs to be more filters. Such as an overdue section and a…
1 vote -
Show the patient name
Show the patient name in the notification box when a form has been completed. This made it so easy to know what patient had completed the forms and never should have been taken away.
1 voteThank you so much for bringing this to our attention. I'm pleased to inform you that our team has addressed this, and you should now see the patient's name in the notification.
We value your feedback immensely, and we encourage you to continue providing us with insights and suggestions. Please feel free to reach out to me on mayur.pathak@getweave.com if you have any further feedback or questions related to Forms.
-Mayur
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Expanding body of message
Hi, I'd like to request the feature to add in a way to expand the body of the text message so that's easier to reread longer messages.
3 votesThis is now available to all customers in the new Weave experience! And we'll be allowing for even more room in the compose box very soon. You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Automatic texts with post-procedure care instructions.
We would like to program automatic texts to send out specific care instructions after certain dental procedures (i.e. fillings, crowns, OS, etc.). We've tried putting this together and testing it, but have been told it can't work because of our same day reminder text. If this could be programmed or created as a separate category of automatic texts, that would be great!
1 vote -
Multiple Tags
It would be helpful to allow multiple tags. For instance, sometimes we need to alert the technician and doctor on the case. Or the technicians and the front desk.
2 votesThis is now available to all customers in the new Weave experience! You'll need to re-add your tags since it's a new system, but there are many advantages in the new version of Weave! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Draft Text Messages
We recommend enhancing the functionality of the draft text messages in Weave. Currently, drafts are saved only when you exit the message or log out. Our suggestion is to ensure that drafts are saved consistently, whether you exit the Weave app and re-enter or simply log out and log back in. This improvement will prevent any loss of drafts when you completely exit the app.
1 voteThis is now available to all customers in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Hyperlinks in email marketing
What department are you in?
Support
Which Feature does this pertain to?
Email Marketing
What area of the Feature?
Links
What pain points/suggestions does the office have?
Office would like ability to add links/hyperlinks to their emails.1 voteI tested this today and it works for me - please send over any examples of this not creating a hyperlink from a URL!
Thanks,
Matt
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Add Bulk Messages Filter: Overdue/Recall List
Bulk messaging should have the option to filter by overdue patients/recalls, since recall reminders are not retroactive.
2 votes -
draft text to be able to be sent from the phone app.. so that you can create them and then send when you are out of the office if necessary
Sometimes I need to send a text to a Patient but it is either to early or to late or just not the right time, and so I like to have it created on my desktop and then have the ability to send it whenever I need to from my phone app
1 voteYou can accomplish this with our new manual scheduled message feature in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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extension renumbering
*What department are you in? * Onboarding
*Which Feature does this pertain to? * User Functionality
*What area of the Feature? * Weave Portal > Devices
*What pain points/suggestions does the office have? * This is my suggestion but a common issue I see. Offices sometimes change their device name while also changing the extension number. However, changing that number does not actually renumber. Therefore, offices get confused, annoyed, escalated, etc. It also confuses the obtech trying to troubleshoot and renumber phones quickly and accurately. Something like the attached screenshot below would be cool. However, I understand Weave 2.0 is…
1 voteextension renumbering can now be managed in the admin portal.
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line key customizations
Was wondering if there could be a way for the office to set up the line keys they wanted for the individual phones through the Portal somehow. That way, they didn't have to call in in order to get those set up on the phones, but they would still be able to have the line keys stay consistent on the phones even after a reboot, for example. I believe there's a way to set up line keys through the phone itself but it isn't permanent, only saved locally.
1 voteA new line keys management tool is available in the Weave admin portal under "Phones". Customer can now manage most of their line key configurations. Please continue to reach out as you notice areas for improvement.
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