Desktop App
35 results found
-
Uploading attachments to more than just Weave Chat
Can we add features to upload attachments within Weave Chat, Weave Email, and the Weave Support Chat?
This way we can send items directly to clients and/or show your tech support exactly what things look like on our screen when we have issues.
It looks like this issue is partially planned through Weave Chat, but having the feature within all 3 of Weave Chat, Weave Mail, and Weave Support Chat would be best.
12 votes -
Email confirmation notification
There should be a way that we can see who confirmed via email. Maybe an email confirmation directly to our inbox instead of just having the confirmation in patterson. this will help to see who actually received the emails
9 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
-
Email From Multiple Business Locations Missing Basic Functions
When attempting to email from both of our locations (which is primarily what I need to be able to do),
I find I can no longer upload a CSV list for building my audience.
**This limits me to send the same email separately from each business location in order to use CSV lists and fully utilize all permitted email sends (which are split in half between each location), but I'm even unable to do this because of the following:**I can't duplicate an email campaign from one business location to another.
**I can't save an email draft for one business…
8 votes -
View emails that have been sent to patients, like reminders and such
Can we view all emails that have been sent to patients? Especially auto reminders?
8 votes -
Email Marketing Improvement
Marketing emails need to not go to spam for gmail accounts. There is a way to avoid it on other platforms (ie Demandforce). Also upload email accounts from the office software so that you don't have to upload email addressed manually each time.
6 votes -
Email Marketing Suggestion
1). Weave needs to add a marketing role within the users roles so that offices can have a third party assist with the marketing and to avoid HIPPA violation. No access to patient file just emails.
2.) There needs to be a image inserts option on the campaign template where the "Content for your email goes". Having to just put one images a banner does not work.
5 votes -
Email Customization Font
Customization with email - font currently looks weird when it gets email. So font customization, customization/customizable template for outgoing forms.
5 votes -
Email confirmation
We would like to see an option when patients confirm via email that they have an option to "add to the google calendar"
5 votes -
Disable or Change "Schedule Appointment" Button for Recalls
Please allow the ability to disable the "Schedule Appointment" button on recalls. Alternatively, allow the ability to direct the patient to our online scheduler (add a target URL). The problem is patients are clicking on this and now have to wait for a call from the office. This is extremely inefficient.
4 votes -
Email should be integrated the same way messaging is.
When you send an email from the desktop app it pulls into your outlook or whatever email you use, I can see that would have advantages but almost all the other platforms I have used keep it contained in their platform. Since in is not self contained, there is no note in the patient history showing an email was sent, or what the contents were.
4 votes -
Gmail Spam
Email campaigns are going to spam folders when sent to Gmail accounts. This is really bad, most of our patients use gmail as their primary email account.
3 votes -
Allow you to specify the vaccines that are due on email recall reminders.
Showing what vaccines are due is important info to include when telling clients that their pet is due for vaccines. The texting recall reminder has the ability to add this info but not on the email version.
3 votes -
Patient Appointment Request Emails Need Identifying Information
We have patients who have the same name. How do we know which patient is contacting us. The email does not contain enough info to find the right patient, and we do not which to look stupid.
2 votes -
Email marketing advanced filters and formatting requests
Email marketing advanced filters and formatting requests:
- allow more format options for the campaign so offices aren't limited to their campaigns all being the same general structure
- not require a header if office wouldn't like one
- enable the ability to do hyperlinks and not have to create a button for linking to everywhere they want to send their patients.
- enable more button features so they can link to more than just a url.
- provide the option to include custom variables like in the message templates that will pull the patient's information into the email to…2 votes -
birthday
birthday functionality for veterinary offices as the current one is designed for humans only. would be helpful if it allowed us to send birthday wishes to our patients(not the client) which are dogs/cats etc.
2 votes -
View email addresses that were sent email campaigns
It would be really helpful to be able to see what email addresses were sent the email campaigns. I have had multiple patients argue that they never received our blast emails but I have nothing to prove that they were sent.
2 votes -
Fix the scheduling campaign times.
When I try to schedule a campaign for next year, I get the message that says "campaign can't be schedule it for a past date".
2 votes -
Email alert
If I send an email to a patient through Weave, how do I know if the patient received the email or if it bounces back because it is incorrect? Is there a way for Weave to tell me if the email bounces back?
1 vote -
Custom email list
WE NEED THE ABILITY TO SEND EMAILS to custom lists of patients - NOT THROUGH CSV!!!!!!
1 vote -
Post Code for Canadian Clients
I was on my desktop today trying to use an existing template for email marketing. I tried adding my business info. It would not let me add any alphabets for the postal code and only numeric values were accepted. I spoke to a team member at Weave to help me with this issue and I was suggested to add some zeros. It looked very unprofessional to send an email campaign like that. This should be fixed for Canadian clients.
1 vote
- Don't see your idea?