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19 results found

  1. Unsubscribed Emails

    There needs to be a way to see the list of unsubscribed individuals, so that we can remove their e-mails from our system. It doesn't make sense for it to tell me how many unsubscribed if I have no way of removing them.

    49 votes

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  2. View emails that have been sent to patients, like reminders and such

    Can we view all emails that have been sent to patients? Especially auto reminders?

    6 votes

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  3. Uploading attachments to more than just Weave Chat

    Can we add features to upload attachments within Weave Chat, Weave Email, and the Weave Support Chat?

    This way we can send items directly to clients and/or show your tech support exactly what things look like on our screen when we have issues.

    It looks like this issue is partially planned through Weave Chat, but having the feature within all 3 of Weave Chat, Weave Mail, and Weave Support Chat would be best.

    6 votes

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  4. Email confirmation notification

    There should be a way that we can see who confirmed via email. Maybe an email confirmation directly to our inbox instead of just having the confirmation in patterson. this will help to see who actually received the emails

    5 votes

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  5. Email Customization Font

    Customization with email - font currently looks weird when it gets email. So font customization, customization/customizable template for outgoing forms.

    3 votes

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  6. Allow you to specify the vaccines that are due on email recall reminders.

    Showing what vaccines are due is important info to include when telling clients that their pet is due for vaccines. The texting recall reminder has the ability to add this info but not on the email version.

    2 votes

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  7. Campaign Modifications

    I would like to see the ability to send out email campaigns to people scheduled on certain days. Sometimes we want to get information out just to those people and it takes a long time to do it manually.

    2 votes

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  8. Email confirmation

    We would like to see an option when patients confirm via email that they have an option to "add to the google calendar"

    2 votes

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  9. Users should be able to edit auto emails

    It would be very helpful to have the ability to edit our own auto reminder emails. Its is very time consuming needing to contact weave for any updates.

    2 votes

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  10. Marketing

    Auto text setting when out of office option
    Marketing:
    Reporting - who unsubscribed, view who clicked/interacted
    Import new non patient emails
    Sign up for newsletter
    Templates - more than 1 photo, insert link, insert document
    Why is there a limit to campaigns?

    1 vote

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  11. Email should be integrated the same way messaging is.

    When you send an email from the desktop app it pulls into your outlook or whatever email you use, I can see that would have advantages but almost all the other platforms I have used keep it contained in their platform. Since in is not self contained, there is no note in the patient history showing an email was sent, or what the contents were.

    1 vote

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  12. Marketing email: auto-fill tags

    Office loves the auto-fill tags for auto-reminders, and would like the option to do the same thing for Marketing Emails.

    1 vote

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  13. Email Marketing Suggestion

    1). Weave needs to add a marketing role within the users roles so that offices can have a third party assist with the marketing and to avoid HIPPA violation. No access to patient file just emails.

    2.) There needs to be a image inserts option on the campaign template where the "Content for your email goes". Having to just put one images a banner does not work.

    1 vote

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  14. Fix the scheduling campaign times.

    When I try to schedule a campaign for next year, I get the message that says "campaign can't be schedule it for a past date".

    1 vote

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  15. Incoming emails

    Our online scheduler, FullSlate, is not integrated with Weave. We love having unrestricted online scheduling. any who,... Fullslate sends out confirmations and reminders via email. We do not monitor this acct and No matter how big, red and bold we put DO NOT REPLY, patients still attempt to reach us this way. It would be great to have the ability to have incoming email, or a forwarding mechanism so we can see those email in one communication portal.

    1 vote

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  16. Email Marketing Improvement

    Marketing emails need to not go to spam for gmail accounts. There is a way to avoid it on other platforms (ie Demandforce). Also upload email accounts from the office software so that you don't have to upload email addressed manually each time.

    1 vote

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  17. Logos in Faxes and Emails

    Allow addition of our logo to faxes and emails.

    1 vote

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  18. Update Weave Reminder Email "From" Field

    It's very odd that the reminder texts are from our office's number, but reminder emails are from Weave. While I understand it's not possible to update the "From" email (which is a Weave no-reply email), I imagine it is a very easy and simple fix to just change the "From" name from Weave to our office's name so clients don't get confused and think it's spam. Thanks!

    1 vote

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  19. Attaching images/files to body Newsletter

    Hi,

    We would like the possibility to add a file upload function to newsletters. We created a pdf/image newsletter and we can't use it on your platform. Your newsletter right now offers very limited customization and that's why we wanted to create our own design. We hope this can be implemented.

    1 vote

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