Desktop App
489 results found
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Problem with update
I noticed that with the new update patients listed as inactive are popping as needing action such as an appt. This is a serious problem because lots, if not most, of the inactive status patients are deceased. It would be terrible if we asked a family member if they wanted to schedule an appointment for them! Thanks, Julie
2 votesTask no longer show inactive patient info.
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Links from a patients Log to the phone call recording or Text conversation
one should be able to click on the log for a patient and jump to the phone call to listen to what happened
2 votes -
Do NOT run upgrades that will take this function down without notification
It is absolutely unacceptable to take out a primary function for an office like chat or phones for an update without any warning in the middle of a work day. I understand it needs to happen sometimes to fix issues for other offices etc. but you still need to update all users before this is done. Many office rely on the internal chat functions to operate business. It is just as detrimental for some offices to lose chat like ours as it is to lose phones for an hour. Very frustrated and disappointed in this happening today causing an outage…
1 vote -
"preferred name/nickname"
Patients that have a "preferred name/nickname" would like to have the reminder text state that name.
1 voteThis already exists! Just use the Preferred Name dynamic field - if there isn't a preferred name, then we'll fail over to the normal first name.
Best,
Matt Schultz
Weave Product Management
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Manual Reviews
Recently there was a Weave update that moved the customization of review requests to auto-messaging. Our office does not like to send auto-messages, and would prefer to send manual requests. There is now no option to customize what this says. Please fix, or change back to how it previously was.
1 voteHi Blaire, a fix is going out to desktop app today, so look for the latest version to be available to you sometime this week. When you go to send a review request, it will take you to the conversation where you can edit the message before sending it. We have some nice upgrades for templates coming very soon in the new Weave experience.
Best,
Matt Schultz
Weave Product Management
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Text Call to Action Button
For messaging text reminders, we would love to see a call to action button like the emails has as well as auto archiving as opposed to manually archiving those responses. It is a BIG WASTE OF TIME to do this manually in an office our size. With a company your size, it doesn't seem that this feature is impossible to create. Much appreciated.
1 voteHi Lisa Ann,
We can't add buttons to text messages, but you can add a link to any manual message template or auto-message. Also, there's a setting to auto-archive messages when a patient is simply confirming their appointment. In the Weave desktop app, go to Settings > Messages > Mark Confirmations as Read (toggle this one on!).
Best,
Matt Schultz
Weave Product Management
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Clarified or Individual Time Automated Text reminders
To have individual appointment text reminders for families that are not coming in within 1 hour of each others appointment time. Or to make sure all appointment times are added in the one text for added clarification.
For example, Patient A is scheduled for 8AM. Patient B, child of Patient A, is scheduled for 6:30 PM. They should get separate text appointment reminders, not one that says they both have an appointment starting at 8AM on the same day.
I have had several confused people wondering why they are both scheduled at the same time after getting an text.
1 voteHi Rachael,
If you use the First Names and Times (plural) dynamic fields in the Family template, then we will list out all the people on the schedule for that day, along with their times in the same order.
Best,
Matt Schultz
Weave Product Management
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Overdue patients List
We would like to be able to access our full list of overdue patients on our "list" category on our app, it currently only shows 70 patients to be able to direct send reminder messages from the app.
1 voteThanks for your feedback. Please ensure that you have setup your recall types as desired. To do this, please go to the Weave Portal > Data Sync > Choose your integration > Data Mapping:
You will see a list of all available recall types (from your practice management software) that you can toggle in order to sync with Weave.
Please refer to these Weave Help articles for more information:
https://www.weavehelp.com/hc/en-us/articles/360060887632-Data-Sync-Settings
Note: Weave Unify customers can filter these types by location.
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Overdue hygiene patients
It would be helpful to be able to send out a mass text to those patients that overdue and have parameters we can choose vs. the way it is done now. It is very time consuming to do each one individually. Not user friendly at all.
1 voteHi Jill,
Have you seen this product from Weave?
https://www.weavehelp.com/hc/en-us/articles/13900266969627
Best,
Matt Schultz
Weave Product Management
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THE RECENT CHANGE TO SEND REMINDERS TO ALL APPTS IN SAME DAY IS TERRIBLE
THE RECENT CHANGE TO SEND REMINDERS TO ALL APPTS IN SAME DAY IS TERRIBLE. THIS IS AFFECTING US IN A VERY NEGATIVE WAY AND CAUSING A LOT OF CONFUSION WITH OUR PATIENTS. PLEASE ADD THE OPTION TO ONLY USE EARLIEST APPT TIME FOR REMINDERS AS SOON AS POSSIBLE. THIS GOES FOR EMAIL AND TEXT REMINDERS.
1 vote -
Holiday Greetings
Not really a reminder, but it seemed closest to this category.
I would love if an option to create a Holiday Message were available, a simple message that would go out on Christmas for instance just thanking the patient for toughing out a year with us etc. Of course each office can customize it etc, but it seems the option to send small holiday emails etc currently isnt available.
1 vote -
Add the year to your patient appointment reminders--PLEASE! Many patients have mentioned this....
Adding the year takes away any confusion that it could be an old message or text from current year for those scheduling well in advance, and is just a simple thing to do to take away confusion for patients with multiple appointments.
1 voteWe added "Year" to the Save the Date message not long ago - have you seen that? Does that solve this for you? If not, please email me at matt.schultz@getweave.com
Thanks,
Matt Schultz
Weave Product Management
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Text Messages
We are having problems with some users looking at the text messages from patients and not marking them as "unread," and then our front desk team does not see them or realize that they need to be answered. Maybe a solution could be that a text message needs to be physically marked as "read" or "completed" rather than automatically marked as "read" after it is opened?
1 voteHi Julie,
If you use the Actionable tab, this is handled already - once a user reads a message but doesn't respond, it's gets the orange bubble to indicate that there may be something left to do. In the future, we'll allow you to filter by this status.
Best,
Matt Schultz
Weave Produce Management
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Add the year to appointment reminders
Add the year to test messages regarding appointments. We just had an elderly lady come in for a 12/04 appointment. Her appointment is 12/04/2024. Sad that she made a trip for nothing. Makes for unhappy customers.
1 voteHi Teresa,
We recently added a "Year" field to Save the Date message types to clarify this scenario - I'm guessing this is what you mean when you say appointment reminder?
Best,
Matt Schultz
Weave Product Management
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Missed texts to "Abandon" Calls
With a recent update, it has now started to send auto missed call text to abandon calls (or spam calls that are filtered out, so they never even ring our phones) and now its sending messages to them. So when going through our texts, we now get an overwhelming number of texts being sent (and undelivered) to these spam numbers and they are constantly cluttering up our feed and making it incredibly difficult to find real clients/people. Its incredibly frustrating
1 voteIf you prefer to not have a Missed Call Text send for abandoned calls, this is now configurable! Just go to Portal > Messages > Auto-Messaging and edit your Missed Call auto-messages. There is now a filter called Call Type which will allow you to focus this interaction to your preference.
Best,
Matt Schultz
Weave Product Management
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pt signing treatment plans on ipad and it automatically syncs to eaglesoft smart docs
pt signing treatment plans on ipad and it automatically syncs to eaglesoft smart doc
1 voteWe've recently introduced a new feature in Weave Digital Forms: Kiosk Mode.
Offices now have the capability to attach PDFs in Kiosk Mode. This functionality is designed to make it more convenient for you to share treatment plans and other essential documents with patients, allowing them to provide their e-signatures seamlessly. After signing, the combined PDF (the form along with the attached PDF) is automatically written back to your system of record (in your case, Eaglesoft Smart Doc).
For more information on how to use this feature, please refer to the Weave Help article: https://www.weavehelp.com/hc/en-us/articles/4561323526427
Feel free to reach out to me in case of any concerns or for feedback.
Warm regards,
Mayur Pathak | Product Manager | Weave Digital Forms
Email: mayur.pathak@getweave.com
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frontdesk@gastonperio.com
Patients holding more than one appointment on the same day confirm appointment reminder text and only the first appointment is confirmed. Subsequent text reminders use the time of the second appointment leading to confusion for patient. Confirmation response should confirm ALL appointments held by that patient for that day. This is leading to patient frustration and confusion. This is a serious problem. We are having to go forward on the schedule and confirm all second appointments in hopes of avoiding that second text. Ticket number: 1951189. Our team would like to keep Weave software, but this issue has already caused…
1 voteThis should be fixed now! In the future, anything that is a bug is best handled through our Support team (contrary to what the agent told you in this case) - this feedback platform is primarily for additional features that you'd like Weave to add!
Best,
Matt Schultz
Weave Product Management
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1 vote
this option is available via park ringback and as a fault configuration on local hold
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individual reviews
I sent review requests to individual patients and not through the Weave automated system. My request is to be alerted if I'm sending a review request to a patient I already sent a review request to within the last month, or restrict the sending if they have been sent one within a certain amount of time.
1 voteWe already do not allow for review requests to be sent within 60 days of each other.
Matt
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Character limit for text messages
We NEED you guys to put a character limit section on our weave app so we are aware when we are reaching the 145 character limit.. It is impossible for us to know where the message may cut off on the clients side because we cannot see what they receive. PLEASE FIX THIS ASAP.
1 voteHi Mikaela - we should be handling this already. When a message is long, our communication partners package it up before it gets sent to Verizon, etc. so that it comes over to the contact as one single message body. If this isn't happening, please contact our Support team so they can log a bug ticket and get it looked at!
Best,
Matt Schultz
Weave Product Management
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