Desktop App
153 results found
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Text # Short Code
If we could have a short code assigned to our text number it would be nice to have on our website Text Appt to #####, etc.
1 voteWe (and the wireless industry) are moving away from short codes, so we won't be going in this direction - sorry! The 10-digit phone number will be the primary means by which all texting and voice communication happens.
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Clicking on pop up notification doesn't open Weave and causes it to crash
We have had Weave crash on workstations after clicking on the popup notification. Also, clicking on it does not open the app and take you to that person's text or profile information. It does nothing.
1 vote -
Notes on Text Messages only Staff can see
We need the ability to add notes to messages that are not visible to the client. Beyond tags. Currently when I send a text to a new client there is no way to add notes other than tags, so for instance I can't send a text and then put a note that says "5mo k-9, vomiting, diarrhea started 2 days ago, not UTD. ETA 2hrs" Clients give a lot of info on the phone call but do not repeat it in the text they reply with so an hour later I'm putting in their info and it says "sick" for…
1 voteWe handle this via Notes on the patient profile in Weave.
Best,
Matt Schultz
Weave Product Management
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Bug: In port number status, a digit is missing from the number to be ported.
In Settings->Port My Numbers, numbers in the "processing" status are only shown as 9 digits. In some cases, the 6th number is missing. In others, the 7th is missing. For example, If I try to port the number
8082316000
what is shown as the pending number is
808236000 <--6th digit '1' is missing.The expected behavior is for all 10 digits to be displayed.
1 vote -
Failed fax
One of our weave team members faxes do not go through. Only she has this problem none of the other team members have this problem with there desktop accounts.
1 voteThis sounds like a bug - please work with Weave Support to resolve this!
Thanks,
Matt Schultz
Weave Product Management
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incorperate yelp reviews to weave
add option to leave reviews through yelp
1 voteDue to Yelp's terms of service, they do not allow any kind of review solicitation, so we can't facilitate this interaction.
Matt Schultz
Weave Product Management
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ability to set status to left message if pt doesn't reply to auto reminder
Office would like to be able to have the auto-reminders automatically set the status to 'left message' or 'notified', etc when an autoreminder was sent to patient but the patient doesn't reply.
1 voteClosing this due to lack of additional votes.
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Appointment Confirmations
Right now Weave only sends a reminder for one appointment per patient per day. Oftentimes we have multiple appointments coordinated for the patient between doctor and hygiene. My suggestion is one of two things: either a reminder needs to be sent for both times because sometimes it only reminds the patient of the later time which then the patient is late or misses the earlier time altogether. OR the reminder should default to the earliest appointment time on the schedule to avoid any confusion or missed appointments. This is a serious concern of ours as we had a patient miss…
1 voteCurrently, the reminder should default to the earliest time when there are multiple appointments in the same day - and send only one text message (i.e., the second idea listed in the feedback). If it isn't working this way, please submit a bug through Support!
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Google Review
Hello to All Our Ennis Community Folks, we would love to hear from you and get your feedback. PLESAE rate our services. Thank You
1 vote -
Review Middle Ground
If a patient submits a review for say less than 3 stars, that a notification is sent to the office prior to the review being posted so we have time to reach out to the patient.
1 voteWe aren't able to do this, per the terms and conditions of the review platforms (Google, Facebook, etc.).
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Save the Date reminders- one per day only
Sometimes we schedule a single patient with 3 different providers for the same day. The save-the-date reminders will send out all 3 times for the same day and can be confusing for the patient. It would be great for them to only get one save-the-date per day (the earliest one). This is how the Auto-reminders work.
2 votesThis is a rare occurrence and, given the nature of how Save the Date works (it's a near-immediate message), we won't be taking this on.
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Incoming emails
Our online scheduler, FullSlate, is not integrated with Weave. We love having unrestricted online scheduling. any who,... Fullslate sends out confirmations and reminders via email. We do not monitor this acct and No matter how big, red and bold we put DO NOT REPLY, patients still attempt to reach us this way. It would be great to have the ability to have incoming email, or a forwarding mechanism so we can see those email in one communication portal.
1 voteThis sounds a lot like email forwarding, which is something that is done by the email provider you use. As you receive replies into your inbox, you can create forwarding rules that will auto-send messages elsewhere. Here is how this works in Gmail: https://support.google.com/mail/answer/10957?hl=en
I hope this helps!
Matt Schultz
Weave Product Management
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Phone calls dropping
Our office has had a lot of dropped calls lately or times where the phone has been picked up, it keeps ringing, you press answer, and it puts them on hold. We have also had more instances where you answer, it connects, but neither party can hear anything. It seems to be getting worse.
1 voteThis is a troubleshooting issue that can be resolved through our support team. Please contact support@getweave.com
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Glitchy Text Message responses
We have noticed that in the morning most days our software is glitchy and will not auto mark message responsed read. It is really annoying!
1 vote -
Unsubscribe for Curse Words
Can curse words be added to the "unsubscribe" list? I don't really want anyone getting automated messages from our office if they are going to curse us out via text.
2 votesWe don't have any plans to work on this idea, but we are very close to releasing functionality to allow you to block a specific contact.
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Read receipt on text messages
When sending a text to patients via Weave, can there be a way to see if a text was received? I know with my phone (cellular, not Weave) there is a notification if a text message was Received/Read.
4 votesUnfortunately, this isn't technically possible with texting. What you describe happening on your personal phone is something specific to iMessage or other closed-system messaging apps. Since we're sending a simple SMS text message, we don't get a read receipt back from the recipient. It's an inherent limitation with texting industry-wide.
Best,
Matt
Weave Product Management
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Resending groups of messages that had errors
A few times we had a group of 30 messages have an error for some reason and not send, tech support told me to recommend a setting where we can resend a group of messages through our portal instead of having them do it behind the scenes (similar to how we can resend a fax that failed maybe). It would be much easier than calling in and having Weave support do it. Thanks.
1 voteThis would be a workaround to the system not working as intended. We're working hard to ensure that messages are not lost in this manner at all - our system is improving in its stability constantly. Whenever an instance like this occurs, it's best to submit a bug ticket so that we can take a look at the specific instance.
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Make Fax "Document" Field Optional Instead of Required
In shadowing a med cosmetic customer, the front desk said that they have use cases where they only need to input information into the "Cover Sheet Memo" field and have no need to upload a document when sending a fax. They would like the "Documents" field to change from a required to an optional field in Fax.
Right now the office is simply uploading a blank PDF into the "Documents" field so they can proceed with the send.
2 votesSince most faxes need to include an attached document, requiring a documents is an important check to make sure the user hasn't accidentally forgotten to attach the desired file.
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Website management
I would like for Weave to be able to manage our website.
1 vote -
Enable more wired headsets
I was told before I signed up that our headsets (Plantronics) would work with the Yealink phones, and now am told that I need to purchase expensive adapters to use them, even though there is a headset jack on the phone. Please make this fact clear to new signups, or enable more wired headset models.
1 vote
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