Desktop App
490 results found
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Who is texting the patient?
In the text messages, the little person icon no longer tells us who is sending text messages. Please add this feature back so we can tell who the patient is communicating with.
1 voteFixed
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same day notifications if appt is cancelled
We have noticed that if a patient cancels an appointment on the same day that they still receive text notifications as if they are still scheduled. This is very confusing for the patient.
7 votesThe recently-released new automated messaging system should be handling this scenario better now - as long as the appointment is canceled in the PMS and the information syncs over to Weave 15 minutes before the message is sent, we should catch these more consistently now. If you see anything to the contrary, please share the example with our Support team so they can troubleshoot.
Thanks!
Matt Schultz
Weave Product Management
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Complete check in actionable messages.
We have noticed in the text messages actionable list the check mark to complete/dismiss msgs has been removed. Please add this feature back! Our actionable list is unnecessarily long. When a patient responds "okay" or "thank you", their msg stays on the list. We would like the messages to be removed from the actionable list if they don't require anymore attention.
1 vote -
Online Webchat synced with the WEAVE text service
Could there be a way to just set up a text widget separate from the scheduling widget?
I would like to be able to have our team communicate easily with those reaching out via our website but not have to go through the setup of the scheduling widget.
4 votes -
save the date of rescheduled appointments
Request to have rescheduled appointments still be sent an automated save the date reminder instead of creating new appointment
3 votesThis should be working properly - if it's not, please contact our Support team so they can investigate!
Best,
Matt Schultz
Weave Product Management
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Text back option
with text back option when calls are missed. It would be nice if we can have that option with a specific line. For a busy office like ours, the text back as a whole is too much- but if it was line/ extension specific that would be great!
1 voteThis will be included in the new Departments functionality, coming out in Feb 2022.
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keeping text messages actionable
The messages go to "all" once they are answered. They should stay "actionable" until the user archives it manually
1 vote -
Constant logging-in and being logged out - needs to stop
all the logging in - logging us out - having to log back in is awful! Now the new patient forms log us out of the main screen and we are logging in and out even more. This is making us look at other companies and we have stopped using weave in the back office as it is too hard to manage. Please fix this
4 votesWe have released an update that should resolve the issue of being constantly logged out of the weave software. Thank you for submitting feedback. We value you and your feedback.
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Better management of review invite send times & frequencies
Allow review invitations to be sent at least 24 hours after the patient's appointment. Also, we don't want them to receive the review notifications too late at night.
24 votesWe moved several Reviews settings to Auto-Messaging (Portal > Messages > Auto-Messaging) and with this change there are several options available to you now!
- Flexible send time - send hours or days after the appointment start time at the interval of your choosing
- Filter review requests based on appointment type, appointment status, practitioner, and more
- Send a review request via email
- Add customization to your templates like First Name and Practice Name
Best,
Matt Schultz
Weave Product Management
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List of Failed Texts
It would be helpful to be able to view a list of all "failed" texts in a day (or specified time period). Especially in the case a mass outage like Weave had yesterday, it would make follow up so much easier when things are back up and running to have a list to work from of patients who need to be reached out to.
2 votesThe Message Queue in Weave Portal can provide this list!
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Appts moved, not updated with a text reminder
We have SoftDent, and the system would update appt times and days when they are just moved to a different time on the same day, and would update and resend a new reminder with the updated date and time. Now, it will only do that if we actually cancel or delete the initial appt and remake it, Please have this looked at, it used to do it before and now its not and it is a hassle and messing up our schedule and sending incorrect appt times.
3 votesThis should be working properly now - please contact Support if it's not working for you still!
Best,
Matt Schultz
Weave Product Management
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Resize Weave desktop app
Is there anyway to expand the weave desktop app? My staff and I, especially the front office users, would love and appreciate being able to make the app fit to the screen size of our monitors.
77 votesWe have now released the new Weave experience into open beta, allowing all customers to use Weave on all devices, at all screen sizes. Want to know more? Register for one of our webinars!
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MANUAL TEXT MESSAGES NOT BEING SENT AND WE NEED TO KNOW WHICH ONES WE NEED TO RESEND AGAIN
9/27/21 Hey, so you're weave desk app is all screwed up and your colleagues have been trying to fix your weave software problem since last week, but our MANUAL TEXTS are NOT being sent!!! YOU MUST HAVE a program showing all the text messages we sent manually on a daily basis if we ask since we have multiple users in our office, and we ALL NEED TO KNOW WHICH MANUAL TEXTS HAVE NOT BEEN RECEIVED BY OUR PATIENTS. ALSO YOUR CUSTOMER SERVICE DOES NOT ANSWER THE PHONES UNTIL AN HOUR LATER. BAD SERVICE!!
1 vote -
Unknown Direct Message
Team members names are unknown on the iPad but register on the desktop. This makes communicating difficult from the room.
2 votes -
Auto reply confirmation response
I would love it if there were an "auto reply" function so that when patients actually confirm appts via text that they are told they confirmation has gone through. We have several patients that call after confirming because they worry that their confirmation wasn't received.
57 votesThis is now live for all customers! Just go to Portal > Messages > Auto-Messaging and click the blue New Auto-Message button in the upper right.
Big thanks to those of you who participated in the beta for this feature!
Best,
Matt Schultz
Weave Product Management
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Crystal PM scheduler!
Hello! Would really like to be able to use Web Assist and Online Scheduler. Was told Crystal PM would be fully integrated and I would have no problems when I signed on with Weave. =( We shouldn't have to pay another company to do our scheduling when that's one of the reasons we went through Weave. Please help!!
1 vote -
Auto reminder status
When using the automatic reminder feature the status changes to C for confirmed once the patient confirms. We also need the status to change to T for text when the reminder goes out. Then after the patient confirms it would still change to C for confirmed.
1 vote -
Messages not working
I logged in this morning to Weave not fully functioning. I cannot access my messages to communicate with my patients. Weave has never had this error in my experience with it. I hope this is fixed soon. I restarted my computer to see if that would help but it did not.
1 vote -
Pt Schedule requests customization
Regarding online patient requests: It would be great to be able to customize the information that is asked of the patient at the time they are requesting an appointment. Currently they are only asked to enter name and phone number. In our officemate system we cannot create a new pt profile with only that information. We must have at least date of birth in addition to the rest. So what happens is we have a request but we cannot create a profile until we call them for date of birth so therefore we cannot put them in an appointment spot.…
6 votes -
New pt exam
First- the method to leave feedback is horrible and too many steps. It seems like you done want feedback....
Second- I would like an option to add a text/ email for New patient appointment. It seems you have "New patient prophy" as an option and per your Tech support it is associated with a "Prophy" code in eagle soft. You also have a "Prophy appointment" option that is ALSO associated with a "prophy" code. So neither one of those are suitable. It would be helpful if the "New patient Prophy" was associated with The COMPREHENSIVE EXAM CODE in eaglesoft to…1 voteWe should be pulling in all appointment types from Eaglesoft, so if there's a type you're not seeing, would you contact our Support team so they can investigate further?
Thanks,
Matt Schultz
Weave Product Management
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