Desktop App
153 results found
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Messaging with Practice Name and Logo
I recently was texting with another company and when I was texting with them it had their company name and logo as the contact. Is this a feature available or that could be implemented?
2 votesUnfortunately, this isn't possible for pure SMS messages. What you experienced was likely an iMessage experience which is a very different method of sending messages and has richer functionality. If Apple and Google ever agree on a common standard for instant messaging, then we can look into richer features like this idea.
Matt Schultz
Weave Product Management
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Expand the Preview notification for Texts. The preview isn't large enough to see enough of the text to determine if it needs to be responded
Incoming text preview is not larger enough to determine if the text needs an immediate response etc. Would be ideal if you could alter the size of the text pop up to make it the size you prefer.
1 vote -
Review other suggestions
Geez... thought I would look at the other comments and after I viewed the first it did not allow me to read the others. Is there a site I can go to and review the other comments and fixes?
1 vote -
Advanced Filters/Appt Types
*What department are you in? * Support
*Which Feature does this pertain to? * Messaging
*What area of the Feature? * Automated Reminders - Advanced Filters
*What pain points/suggestions does the office have? * Offices often scheduled someone twice, back to back, for office organization, but the pt gets BOTH reminders and gets really confused. Normally this would be fixed with adv filters BUT OPENDENTAL doesn't work well with Appt types. Appt types pull from the "procedures" section of the appointment, and every combination of procedure is shown as UNIQUE appt types in weave, making it unusable for filtering tl;dr…1 voteThis sounds like a bug - please send this to Support!
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Fax notification
Would be nice to have email notification of fax and be able to send fax by email.
0 votes -
Opting out of text
The only word that should trigger an opt out of text should be STOP. We had a patient that texted "cancel" to cancel her appointment but it opted her out of text instead.
1 voteThis was handled back in 2021. The example from the office was from before the word CANCEL was removed from possible opt out words.
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Caller ID on Do Not Disturb
I'd love to be able to see the caller ID of someone calling after hours or when the phones are on Do Not Disturb. Sometimes we will have people call after hours and I want to be able to answer those phone calls without having to let just anyone call in.
1 vote -
Allow other applications to use the Weave desktop application to place calls.
Our OMS allows us to choose Skype to place calls. It would be great if somehow the Weave app could populate the area that allows us to choose the app we prefer to make the phone call. Thank you.
1 voteWeave Softphones were released May 2023. You may now use a softphone in the Weave Desktop app to easily make and take calls.
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unknown
It would be great to recognize the team member name based on their login info so messaging to patients on desktop/mobile app shows the employees name vs "unknown" as the sender all the time.
1 vote -
Ability to Purchase Phones Outright
We would much rather purchase our phones outright from Weave instead of paying a monthly fee for each new phone.
1 voteI have accounted for this feedback and passed it along to our sales and operations teams, who are in charge of sales and billing. Since this is not directly related to the Weave software product and features, I'm marking it as declined in order to prioritize software-related requests.
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Review Internal Prompt if not Happy
It would be great if when the patients first click on the review link they are asked whether they enjoyed their experience or not---- if no, they are prompted to leave private/internal feedback. If yes, they are taken to Google. This would allow us to be aware of and fix unhappy situations before they escalate.
1 voteThanks for the input! Unfortunately, this process is called review gating and is not allowed by the main review sites (Google, Facebook), However, we are working on ways to help you manage the review request process much better - we recognize that today it's either full automation or no automation. We have a few features coming in the coming months that will give you more flexibility.
Best,
Matt Schultz
Weave Product Management
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1 vote
Unfortunately, due to Yelp's Terms and Conditions, we are not able to integrate with Yelp.
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Turn off Family Auto reminders
It would be nice to be able to turn off the family reminder in the auto reminders. Right now it will only send one link for the paperwork for multiple family members that are coming in on the same day.
1 voteThanks for the input! The Forms team is almost done fixing this part of the Forms product so that the experience is better for families (or just multiple patients on the same reminder message). As such, we won't be changing the settings for the actual family reminder messages.
Best,
Matt Schultz
Weave Product Management
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Year out confirmations
Our patients get an appointment reminder a month before their year out appointment. If they confirm through text it confirms their appointment instead of just making it a regular appointment instead of a year out appointment. Can we please have an option to change this? Thank you.
1 vote -
Importance of Yelp
Yelp has sent us awards based on our reviews. Google and FB do not. It's a disservice to your clients success not to give Yelp as a choice for our clients. They actually ask about it.
1 voteUnfortunately, Yelp's Terms and Conditions prevent us from integrating with their system. Anyone who solicits reviews for Yelp would be banned if Yelp found out.
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Credit card manual entry
When manually typing in credit card payments would it be possible to make the state we are in as the default state?
1 vote -
ICS / iCal Link
A patient mentioned how great it would be to get a reminder or save the date message that would have an ICS or iCal link to automatically update smart calendars with appointment data
1 voteThis is handled by the device's OS - it should recognize the date/time from the appointment reminder text. If it's not working, try adding more time/date information to the appointment reminder text template.
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take out the "Reply "STOP" to unsubscribe" from review text
we do not send reviews to all of our patients, we pick and choose who we would like to send them too. Due to this I was wondering if there is a way to take out the "Reply "STOP" to unsubscribe" from the bottom so it looks more personable and not like an auto text that sends to all pts... thanks!
1 voteThanks for sharing your insight, Monica! Unfortunately, since Review requests can be sent out in bulk and we send out many similar messages across all of our customers, we need this part of the message in order to comply with wireless industry standards and ensure continued message deliverability.
Best,
Matt Schultz
Weave Product Management
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Text to Pay -
Its currently cumbersome to attach the statement to Text to Pay. There should be better integration between the Practice management software (in my case, Carestream Softdent) and Weave
1 voteWe would love to be able to consider this idea, but unfortunately we won't be able to make any changes to this particular functionality within the foreseeable future. I apologize for the inconvenience - please continue to reach out with your feedback and ideas!
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Text # Short Code
If we could have a short code assigned to our text number it would be nice to have on our website Text Appt to #####, etc.
1 voteWe (and the wireless industry) are moving away from short codes, so we won't be going in this direction - sorry! The 10-digit phone number will be the primary means by which all texting and voice communication happens.
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