Desktop App
489 results found
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Cover Sheet only
I would like to be able to fax the cover sheet only at times without attaching a document to the cover sheet. Sometime we are responding to contact lens verifications and there is no attachment to send, only a written message with the patient name and record number.
4 votesThis is now available to all customers in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Prioritizing earliest appointment times for confirmation texts
Please create a feature in the software that allows if a patient has more then 1 appointment in a day, albeit with multiple providers, that the EARLIEST appt. time will get the reminder text.
In the past we haven't had any issues with this, however, this week, a patient had an 8 am with a hygienist, then a 9 am with the dentist. He only received a reminder of the later 9 am appointment with the dentist.
He expected to see both, however, was extremely upset when he arrived and was told he had "missed his appointment time with the…
3 votesThis should now be working more consistently! Please let us know if you're seeing any issues with the earliest appointment time not being sent out - just email me with any examples.
Best,
Matt Schultz
Weave Product Management
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customize each Weave user's settings so some do not get patient notifications
Front desk get all messages from patients and staff chat messages.
Back office can customize so they will only get staff chat messages. Sometimes there's so many patient messages that the back office will miss the communication with the front office and doctor.1 voteThis is how it works currently.
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Adjustable Time Early or Pull Arrival Time from Practice Management System in Text Message Reminders
We have different appointment types. Each one requires the patient to arrive early at different intervals (depending on their appointment type). Our practice management software (Nextech) has a separate arrival time vs scheduled time so if that could be a selection for appointment reminders, that would be ideal... OR if the Time Early feature in Weave could allow for different options to select the appropriate allotment by the appointment type, that would work too.
20 votesThis is now live! In Auto-Messaging, you can adjust the Time Early field (now called 15 Minutes Early) to be any of the following values: 15, 30, 45, or 60 minutes. This is specific to the reminder, so it's possible to have one reminder with a 60 minutes early setup and another with 15 minutes early.
Again, these settings are now in Portal > Messages > Auto-Messaging.
Best,
Matt Schultz
Weave Product Management
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set advance days for insurance verification
The insurance verification feature is awesome! However, it would be helpful to be able to set the advance days. We would prefer to automatically verify insurance 3 days in advance. That gives us time to contact the patient to get updated information before their appointment.
0 votesWe're happy to announce that this feature has been added to Insurance Verification. In the Schedule app on the Weave Home Screen, click the "Gear" icon to go into settings. From here, you can select the days in advance for auto-verifications. Thank you!
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Fix the problem of faxes failing to send multiple times
I have spent time addressing this on Weave chat twice in the last two weeks. Case # 1426789 on 7/14/22 and Case #1439798 7/28/22. We are having trouble with some of our faxes failing to deliver with "Receiver call dropped " given as the reason for the failure. We spoke to the receiving end and they are not having issues. This is not happening 1 or 2 times; my Admin Asst estimates she tried 9-15 times. This was for a records request due on 7/15/22 for an audit by an insurance company. That kind of delay makes us look REALLY…
1 voteAt the time of this request, Fax had stability issues. These issues have been resolved. Anything further should be escalated through our Support team.
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Text writebacks
Allow simple copy, paste or print of a text conversation string to place in patient records.
5 votesThis is now live for most of our supported vet PMSs as well as Eaglesoft and OpenDental.
Best,
Matt Schultz
Weave Product Management
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Notifications For Failed Texts
Too many times have I been texting patients for various reasons, but then we'll get a call a week or so later from a patient saying "You never texted me". Turns out, the text failed and we didn't know it! Would be great to have a popup (like we have for failed faxes) to let us know that a text didn't go through! That way, we can at least investigate the reason why it didn't or call the patient/find a different phone number/etc.
1 voteThis is already available (albeit in a more subtle form than a message pop), so I'm going to close this down since there aren't any plans to turn this use case into a full push notification.
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ADD EDIT BUTTON TO FAXES
Please allow us to edit the FAX NUMBERS AND CONTACTS once entered - We have mistakes and there is no EDIT button or delete ***
1 voteThis was just released today! Please upgrade to v7.39
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Ability to Edit Fax Directory
I love the new fax contacts, but unfortunately as I was putting in one of the contacts i added the wrong number. I contacted weave help to see if there was anyway to change the contact after it was created and Michelle informed me that it can not be changed right not and to submit feedback in hopes that it would be added soon. Please add editing or deleting current fax contacts! it would be extreamly helpful! Thank you
10 votesThis is rolling out today in the latest update! (v7.39)
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Option in messages Inbox to not moved all tab after auto-reminder
Option in messages Inbox to not moved all tab after auto-reminder, so office doesn't miss messages from patient if it happens over weekend and auto-reminder sends before they see a patient's messages.
1 vote -
Have text feature on website where patients can directly communicate with office using text from the website
Hello!
We are an endodontics office using TDO software which is not compatible currently with weave. Patients cannot making appointments through weave. However, having the feature of being able to auto-text patients when they call has been awesome feature! It was actually the selling point for our office getting weave.
It would be of TREMENDOUS AID to any specialist practice or even a generalist if weave can implement a way directly from the website, patients can immediately be able to communicate to the office using weave text! This will aid in further capturing more patients if their questions were answered…0 votesThis is already available via our Text Connect product! It's a part of Online Scheduling and allows the patient to initiate a text conversation directly from your website. Their message will go to your instance of Weave and then your reply will go to their mobile device, so they don't need to stay on the website for your response.
Best,
Matt Schultz
Weave Product Management
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Change Message Names
Would be great if we could edit the names of the 5 message templates that we are allowed.
1 voteThis was released in June 2022!
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Scheduling send time for outbound text messages
It would be nice to be able to schedule text messages to be sent at a specific time for appointment reminders. Our veterinary clinic is closed on Sundays but very busy on Mondays. We've traditionally sent text messages the day before appointments (we also send emails 3 days prior) but now will have to send them earlier than normal. I don't believe this will have a major impact on appointment compliance but it would be nice to have the feature. Thanks!
1 voteThis already exists!
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The Latest Update Ruined our Workflow
The latest update no longer allows us to see all patients linked to the account when we receive a text message. This function was useful because it allowed us to also see if they had a balance due, needed an appointment scheduled, or if they already had an upcoming appointment whiteout having to back out of the messages. I'm not sure why this change was made or how linking us to "custom contact" instead is useful but we would appreciate it if it could be changed back as this was a function we used constantly. Thank you.
1 voteHi Michelle! This was a bug that was fixed earlier this week. Sorry about that! If you update to version 7.35.18 then this should be back to what you're used to seeing.
Best,
Matt Schultz
Messages Product Manager
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Fax OVERHAUL
This fax system needs a complete overhaul. Medical office have no option for the common HIPPA compliance notification. This has to be done every time a fax is sent. Impossible to get large faxes to send. Cannot search for fax numbers sent or received in the desktop app. Cannot name common used fax numbers for future use, or store then for this purpose. It seems like the bare minimum
6 votesFax directory was released June 2022 and the new fax persistent memo was released March 2023.
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Select ALL Messages
We need to have a SELECT ALL button for the messages. We do not have time to sit and click thru all of our messages to delete. WE ARE MISSING VITAL messages from our patients. PLEASE MAKE ASAP.
3 votesThis was released today, Dec 15 in v7.50
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Un-captured Invoices Displaying as Paid
On behalf of Windauer Family Dentistry:
Can you please fix the bug of un-captured invoices displaying as paid in the Weave Portal? It is a pain in the butt to have to find out when we are balancing that a patient never actually paid. We can't trust whether a transaction captured or not. It makes refunding a mess.1 voteWe have released a series of updates that has resolved this issue - please let us know if you continue to see any problems with uncaptured invoices showing as paid. Thank you!
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Need Access to Message Archive!
Today a staff member accidentally hit "Archive" on a client text message, but did not see who it was before doing so. I reached out to Weave support and was told that there is no way to undo or restore archived messages and we would have to know the clients name or number to find the message. Not only do we not know who it was, but we get messages from existing and non-existing clients for booking, cancellation, questions, etc. so regularly on a business day that there is absolutely no way to surmise who it might have been. Now,…
23 votesThis is now available to all customers in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Options for wording on Missed Call Text based on office hours
Options for different missed call text wording based on time of day or "schedule" on phone system (closed for lunch or training or weekend, etc).
4 votesThis was released in December 2023! Go to Portal > Messaging > Auto-Messaging > Missed Call > use the Office Status filter. The filter options will update based on your Office Hours in Weave.
Best,
Matt Schultz
Weave Product Management
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