Fix the problem of faxes failing to send multiple times
I have spent time addressing this on Weave chat twice in the last two weeks. Case # 1426789 on 7/14/22 and Case #1439798 7/28/22. We are having trouble with some of our faxes failing to deliver with "Receiver call dropped " given as the reason for the failure. We spoke to the receiving end and they are not having issues. This is not happening 1 or 2 times; my Admin Asst estimates she tried 9-15 times. This was for a records request due on 7/15/22 for an audit by an insurance company. That kind of delay makes us look REALLY bad, not to mention the waste of administrative time to deal with it. Your customer service tells me this is a known problem which is being addressed. I sure hope it is on a front burner. I would love to be of assistance if it gets us to a solution sooner.
At the time of this request, Fax had stability issues. These issues have been resolved. Anything further should be escalated through our Support team.