Desktop App
167 results found
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Review merge with other social media platforms
Would be nice setting and an option to be able to have the patient reviews from Weave merge together with other social media platforms :)
1 voteWe can't cross-post on behalf of the patient - they have to choose which platform their review posts to. We'll be adding more review platform options in the near future and other customization options, but this one isn't feasible.
Best,
Matt Schultz
Weave Product Management
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Branded Caller ID
Many carriers have a branded caller id registration process that is very mysterious to get your calls verified. It would be cool if Weave could do this not sure if there's a cost. Similar to this service https://www.regal.io/branded-caller-id
1 vote -
Put ability to update missed call text and lunch hours back on app
The ability to add or subtract lunch breaks was taken off of the desktop app a while back and now the ability to update and/or edit the missed call text was taken off the app as well. The only way is to now is to log onto the website, which is really inconvenient.
1 voteHi Terese - I know it's not as easy to make these changes in Portal. Please bare with us - we're moving a lot of pieces in Weave and early next year everything will be back in the same place again with a LOT of fantastic upgrades. Thanks for your patience!
Matt Schultz
Weave Product Management
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Oh Hold
The phone rings a tone reminding us that someone is on hold; when it is doing that, we cannot pick up the line/the phone itself.
Can this be fixed in the programing of the phones?1 vote -
csm@affinitytc.com
It would be really nice if we could have the option to get an email or a text message to a personal phone when a text message comes in to our account business number. You have that option for when a voicemail comes in. I know RingCentral has this option. Can you have this option for alerts to email and text a personal cell phone for when text messages come in to our Weave account phone number. Thanks
1 vote -
Replay messgaes
There should be a replay option when listening to voicemails!
1 voteYou can dial 0 to replay the voice message
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Hacked
Not an idea but we just saw where a text had been sent to a patient however, it contained the following message: Hi Jing, we truly like your house over on 105 Badin Lake Ct. Are you willing to discuss a deaI for it? -Hannah S.
Reply STOP to unsubscribe.
I think our Weave may have been hacked.
1 voteIf you suspect you've had your security compromised, please contact Weave Support in order to get timely assistance.
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additional hold lines for personal holds
The office would like to be able to manage multiple calls at once. They wanted 3 additional personal hold lines where they could manage 3 separate calls on one phone and be able to swap between them. With our current provisioning offices only have one personal line that is added automatically.
Using a call queue to handle a larger call flow and cycling between calls using the arrow keys on the phone were both proposed as potential solutions and were shot down as either not the solution they're looking for or too difficult to train on.1 voteYealink deskphones users are not limited to one personal hold line. In addition to park lines, which are shared across an office, a single phone can use personal holds as many times as the user likes and use the up/down arrows on the phone to move through calls using a personal hold. Upcoming updates to the softphone will make this more apparent in the interface as well.
We appreciate your feedback! Please continue to provide feedback and suggestions where you see opportunity for improvement.
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Last update has added a lot of time to my day for confirming
This last update makes confirming a whole lot more work!! Can we change it back so the bubble can be grayed out for home/work numbers when there's only a home/work number.
1 vote -
For appointment reminders
When we set up our text messages, we set up exclusions for the messages. For example we don't want any surgery patients getting text reminders, we take care of those our selves. The problem I have encountered is that sometimes surgery patients get the text and I go into the exclusions and have done this many times, and the exclusion is not checked off. I have actually made a weekly habit of going in and checking and most times I find that there are a few that need to checked off. We are not adding any new procedures either. I…
1 vote -
Family Profile Message Thread
We would like to be able to search family profile message threads. For the type of messaging that we do, it is more convenient for our office. Not being able to search up a patient because the number is linked to their Mother or Father does not work for us. We want to be able to look up our patient and have their name pull up in the messaging.
1 voteSince we text a phone number, it's impossible to accurately label a conversation with a person's name if there are multiple household members associated with the phone number - we default to the head of household since most shared numbers belong to a parent.
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Auto reminders need to send earliest appt time
There are times when a patient has two appointments scheduled at our Dental office, for example, they are scheduled for restorative with the Dr and then scheduled for a hygiene appointment. Weave has indicated that if a patient has 2 appointments scheduled, the only reminder that will get sent is for the later appointment. This makes NO logical sense, as the patient would then think their appointment was later and arrive at the later time. The software should always send out the earlier time, as it would only make sense to want the patient to come early to their appointment…
1 voteThis sounds like a bug - the Support team is involved and there's already a bug ticket created for this location.
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We would like an option before review texts are sent out if we can send a text asking ( Were you satisfied with your visit ?) If *Yes* then
We would like an option before review texts are sent out if we can send a text asking ( Were you satisfied with your visit ?) If Yes then send REVIEWS text message and if NO our office will contact the patient.
Please let us know if this can be worked on. Thank you!
1 voteUnfortunately, we can't offer this explicitly - it's called review gating and is unethical, in addition to being against Google's terms of service. This is a good write-up on the topic: https://www.podium.com/article/review-gating/
We'll be building out new tools that will allow you to do something like this on your own, if you so choose, but we can't fully automate this process.
Best,
Matt Schultz
Weave Product Management
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Call Pop feature in office software vs. Weave App
While the "call pop" feature within Weave is helpful, we were under the impression from the demo we received that the call pop would be integrated with our office software and the patients chart would pop up when we receive a call. Unfortunately, due to needing to have several tabs open when we have patients call the call pop shows in the top right corner and is often not easily seen when answering the call.
1 vote -
Individual Message Queues for same phone numbers and customized staff access
Hello -
I encountered the following problems on weave:.
3 of my patients share the same cellphone number and therefore share the same text messaging queue. This is confusing for my staff. Each patient should have their own text message queue. The name on the text message does not match the name in the text messaging body.
There needs to be more restrictions for staff roles. We should be able to check off what certain members have access to on WEAVE.
1 voteThe nature of text messaging limits our options here.
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Expand the Preview notification for Texts. The preview isn't large enough to see enough of the text to determine if it needs to be responded
Incoming text preview is not larger enough to determine if the text needs an immediate response etc. Would be ideal if you could alter the size of the text pop up to make it the size you prefer.
1 vote -
Review other suggestions
Geez... thought I would look at the other comments and after I viewed the first it did not allow me to read the others. Is there a site I can go to and review the other comments and fixes?
1 vote -
Advanced Filters/Appt Types
*What department are you in? * Support
*Which Feature does this pertain to? * Messaging
*What area of the Feature? * Automated Reminders - Advanced Filters
*What pain points/suggestions does the office have? * Offices often scheduled someone twice, back to back, for office organization, but the pt gets BOTH reminders and gets really confused. Normally this would be fixed with adv filters BUT OPENDENTAL doesn't work well with Appt types. Appt types pull from the "procedures" section of the appointment, and every combination of procedure is shown as UNIQUE appt types in weave, making it unusable for filtering tl;dr…1 voteThis sounds like a bug - please send this to Support!
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Urgent voicemail and Voicemail serach
On the app when you are in the voicemail section, we should be able to search for voicemails. That would sometimes be easier then having to go and log into the weave portal. Also, when patents call, it would be nice if there was an option for urgent voicemails and there was a symbol so we know if it's urgent or not.
1 votevoicemail box filtering is available
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Opting out of text
The only word that should trigger an opt out of text should be STOP. We had a patient that texted "cancel" to cancel her appointment but it opted her out of text instead.
1 voteThis was handled back in 2021. The example from the office was from before the word CANCEL was removed from possible opt out words.
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