Desktop App
167 results found
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Appointment Confirmations
Right now Weave only sends a reminder for one appointment per patient per day. Oftentimes we have multiple appointments coordinated for the patient between doctor and hygiene. My suggestion is one of two things: either a reminder needs to be sent for both times because sometimes it only reminds the patient of the later time which then the patient is late or misses the earlier time altogether. OR the reminder should default to the earliest appointment time on the schedule to avoid any confusion or missed appointments. This is a serious concern of ours as we had a patient miss…
1 voteCurrently, the reminder should default to the earliest time when there are multiple appointments in the same day - and send only one text message (i.e., the second idea listed in the feedback). If it isn't working this way, please submit a bug through Support!
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Google Review
Hello to All Our Ennis Community Folks, we would love to hear from you and get your feedback. PLESAE rate our services. Thank You
1 vote -
Review Middle Ground
If a patient submits a review for say less than 3 stars, that a notification is sent to the office prior to the review being posted so we have time to reach out to the patient.
1 voteWe aren't able to do this, per the terms and conditions of the review platforms (Google, Facebook, etc.).
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Incoming emails
Our online scheduler, FullSlate, is not integrated with Weave. We love having unrestricted online scheduling. any who,... Fullslate sends out confirmations and reminders via email. We do not monitor this acct and No matter how big, red and bold we put DO NOT REPLY, patients still attempt to reach us this way. It would be great to have the ability to have incoming email, or a forwarding mechanism so we can see those email in one communication portal.
1 voteThis sounds a lot like email forwarding, which is something that is done by the email provider you use. As you receive replies into your inbox, you can create forwarding rules that will auto-send messages elsewhere. Here is how this works in Gmail: https://support.google.com/mail/answer/10957?hl=en
I hope this helps!
Matt Schultz
Weave Product Management
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Phone calls dropping
Our office has had a lot of dropped calls lately or times where the phone has been picked up, it keeps ringing, you press answer, and it puts them on hold. We have also had more instances where you answer, it connects, but neither party can hear anything. It seems to be getting worse.
1 voteThis is a troubleshooting issue that can be resolved through our support team. Please contact support@getweave.com
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Glitchy Text Message responses
We have noticed that in the morning most days our software is glitchy and will not auto mark message responsed read. It is really annoying!
1 vote -
Resending groups of messages that had errors
A few times we had a group of 30 messages have an error for some reason and not send, tech support told me to recommend a setting where we can resend a group of messages through our portal instead of having them do it behind the scenes (similar to how we can resend a fax that failed maybe). It would be much easier than calling in and having Weave support do it. Thanks.
1 voteThis would be a workaround to the system not working as intended. We're working hard to ensure that messages are not lost in this manner at all - our system is improving in its stability constantly. Whenever an instance like this occurs, it's best to submit a bug ticket so that we can take a look at the specific instance.
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Website management
I would like for Weave to be able to manage our website.
1 vote -
Enable more wired headsets
I was told before I signed up that our headsets (Plantronics) would work with the Yealink phones, and now am told that I need to purchase expensive adapters to use them, even though there is a headset jack on the phone. Please make this fact clear to new signups, or enable more wired headset models.
1 vote -
Auto Appointment reminders
We desperately need for the auto reminders to have the option to go by business day. We do not send texts on Saturday or Sunday. I created a reminder that I want to go out 2 days before the appt. For Monday's appointments this text is being sent on Friday, we feel it should be 2 BUSINESS days so go out on Thursday. Tuesday's reminder is going out Monday but should go out Friday. Please, please make this happen :)
1 vote -
Hyperlink with Text Overlay Function
I'd REALLY like to be able to insert text over a hyperlink. Right now if I send a patient a link to something (like for example to schedule through our dolphin system) it looks like a long 4 line long link. I'd really like to be able to insert text over the link that says something cleaner like "click here". Again, I would REALLY appreciate that!! Otherwise it looks like spam or something. Thank you!!
1 voteUnfortunately, we're not able to use something like a hyperlink when sending a text message - it's an inherent limitation with this technology.
Best,
Matt Schultz
Weave Product Management
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unpaid invoices
Spoke with Avery at Weave and she explained there was a software update to change the unpaid invoices to be expired after 30 days as opposed to 90 --- I think that is to soon and very hard for reporting purposes. Reconsider this update and please resume the 90 day window, Thank you- Jordan S.
1 voteThank you again for submitting your feedback. This update to the text to pay link expiration (90 days to 30 days) was change necessitated by our back end systems, as well as some general best practices for data maintenance. We will be monitoring this change closely over the coming months to determine if any adjustments are needed.
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**** you
Horrible customer service. Can't edit settings for voicemail, etc.
Hate this service, we are switching to a better provider1 vote -
Time changes
The phones should default to the time change in the area the phones are being used. We are in Pacific time. The phones are always looped in on Mountain time. They don't update to Pacific time.
1 voteif your device's time zone has been set incorrectly, you can call support to have them set it to the correct time zone.
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email notifications on desktop client
we would like to be able to see email notifications on the weave desktop client app like we do the text messages, and also to be able to email out of weave and not have to go to our outside email server to contact patients by email, if that is their only preference for contact.
1 vote -
Download/Save faxes from app
For faxes, I was told by support that we have to go into the admin portal to be able to download/save as a PDF. It would be easier if we could do that within the app. But the download button does not seem to work. Not sure if something is wrong or if that functionality is not there. Seems weird to have the option to download from the app but it does not work.
1 voteThis works just fine as of Sept 2022.
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Text popup only says name and not part of message
Can a feature please be added on the Call Popup that when a patient texts, it does not display part of their message on the notification? I noticed the team chat notifications only show the name, and that is what I would like to have when patient notifications popup. Thank you.
1 vote -
Changing the opt-out set up
When patients opt out by saying "stop" it automatically goes into the all tab. I would like a way to stop them from automatically being "read" and going into the all tab. We notate in every persons account if they opt out and we are missing these patients due to the set up. I would like to see this updated or changed so that we can have the option to read and move those messages ourselves.
1 vote -
10 days off and don't want to come in b4 the fun ends
Hi, satisfied Weave customer here!
My office closes one full week in the end of September every year due to the local fair event. Mr. Grant Webster(from Weave customer service) and I were trying to figure out the way to make the appointment reminder text to go out for the Monday(10/4/21) from 10 days prior (9/24/21, Friday) to we are off (9/25/21-10/3/21).
I know there is a way to send out the appointment confirmation text prior to the holidays or less than a week of an office closure. But, it will be nice to have an option to send out…
1 vote -
emails not ideal
Trying to find out why our emails are not formatting correctly? Thank you Lori
1 voteNo response from the submitter.
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