Desktop App
153 results found
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filter reviews
Ability to intercept/filter reviews through Weave, then send a request to pt to post original review to google. Gives ability to intercept a bad review. Revenuewell has this feature.
3 votesThis is called review gating and Google and Facebook both will block reviews for businesses that do this. Unfortunately, we can't help with this one!
Best,
Matt Schultz
Weave Product Management
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opting back in to receiving text message invite
When a patient "Opts out" of text messaging- I would like to send a new invite to them if they request to start getting text messages again vs have them shoot us a text to start..we have a lot of older clients and they are not text savvy and I have gotten a few requests to start them up again if they failed an appointment because they choose not to receive messages not understanding they would no longer receive reminders. This option was available on an old reminder system we had and was very useful.
4 votesThis will be coming out soon in a different method through message preference management. As preferences are updated, the patient will be notified automatically.
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bluetooth headset with app
The app is an awesome idea and it's really great for lots of things. I have been making calls from home since last summer and I use your app almost everyday. I have a lot of feedback and would love to answer any questions you might have about the following (or anything else): When I call out, the connection often isn't great and then I use a wired headset with an extended microphone. The customers can usually hear me, but not always very well as the connection can be spotty. I also would LOVE to be able to use a…
3 voteswireless headsets can be used with the weave softphone, assuming the computer running the weave app will allow the connection. Bluetooth connections can also be used with Yealink T54W models.
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Birthday wishes
We think it would be a good idea to have the option to personalize the birthday wishes for patients. For example, adding a better picture, maybe animated, to show patients we care a bit more about their special day ! Thank you !
4 votesWe don't have any plans to work on this anytime soon, so I'm closing out this idea for the time being. We have many other exciting features coming, and this one just won't be considered in the near-term!
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Auto Appointment reminders
We desperately need for the auto reminders to have the option to go by business day. We do not send texts on Saturday or Sunday. I created a reminder that I want to go out 2 days before the appt. For Monday's appointments this text is being sent on Friday, we feel it should be 2 BUSINESS days so go out on Thursday. Tuesday's reminder is going out Monday but should go out Friday. Please, please make this happen :)
1 vote -
Two ideas from a new user
I would like to be able to edit the automated email messages. They don't fit my branding and wording that I like currently.
Also, I want to be able to send my patients a picture in text without having to send a permission text first. I have been sending photos to patients for 3 years with my old system and not a single one ever complained about getting a .jpg from me
2 votesWe're required to secure consent for picture messages, per the wireless industry. We are working on a way to allow each office to modify their own email reminders instead of calling in to Support.
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Hyperlink with Text Overlay Function
I'd REALLY like to be able to insert text over a hyperlink. Right now if I send a patient a link to something (like for example to schedule through our dolphin system) it looks like a long 4 line long link. I'd really like to be able to insert text over the link that says something cleaner like "click here". Again, I would REALLY appreciate that!! Otherwise it looks like spam or something. Thank you!!
1 voteUnfortunately, we're not able to use something like a hyperlink when sending a text message - it's an inherent limitation with this technology.
Best,
Matt Schultz
Weave Product Management
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Online scheduling
I wanted to suggest to have the online scheduling time options be sync up with dentrix so that is recognizes apts that are scheduled on only offer what is available as opposed to depending on the patient selecting 3 available times.
2 votes -
unpaid invoices
Spoke with Avery at Weave and she explained there was a software update to change the unpaid invoices to be expired after 30 days as opposed to 90 --- I think that is to soon and very hard for reporting purposes. Reconsider this update and please resume the 90 day window, Thank you- Jordan S.
1 voteThank you again for submitting your feedback. This update to the text to pay link expiration (90 days to 30 days) was change necessitated by our back end systems, as well as some general best practices for data maintenance. We will be monitoring this change closely over the coming months to determine if any adjustments are needed.
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**** you
Horrible customer service. Can't edit settings for voicemail, etc.
Hate this service, we are switching to a better provider1 vote -
AutoArchive
If a patient texts us that they are "here" during our text to check in process it appears in the actionable tab. When we reply "come in" it would be great if that thread would be Automatically Archived because we're essentially done with that thread at that time.
2 votes -
Export of Patient Data
Nextech and Weave do not share texting preferences. Weaves platform does not allow exporting of patient preferences. This limitation opens up legal issues for the company contracted with you as those preferences are to be honored by the company paying to use the weave software. This should be remedied before it leads to serious problems.
1 vote -
Yelp Reviews needed
Please incorporate Yelp reviews in the review section.
12 votesWe wish we could add Yelp to our list of review sites! However, Yelp has prohibited the practice of soliciting reviews of any kind, so we're unable to facilitate this interaction.
Best,
Matt Schultz
Weave Product Management
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Time changes
The phones should default to the time change in the area the phones are being used. We are in Pacific time. The phones are always looped in on Mountain time. They don't update to Pacific time.
1 voteif your device's time zone has been set incorrectly, you can call support to have them set it to the correct time zone.
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Moe to ALL instead of archive
I like the idea of actionable, however I accidentally set to Archive instead of unread for an unknown patient and now we can not find the message. Having archive button I do not think is necessary, having "Move to All" instead might be more beneficial with less potential problem of finding the messages like in my case. Our goal is to have a clean "Actionable" list that we need to respond too. Right now messages that patient replies OK to can not be set to all unless I set it to archive or respond to it and neither of these…
2 votes -
email notifications on desktop client
we would like to be able to see email notifications on the weave desktop client app like we do the text messages, and also to be able to email out of weave and not have to go to our outside email server to contact patients by email, if that is their only preference for contact.
1 vote -
Download/Save faxes from app
For faxes, I was told by support that we have to go into the admin portal to be able to download/save as a PDF. It would be easier if we could do that within the app. But the download button does not seem to work. Not sure if something is wrong or if that functionality is not there. Seems weird to have the option to download from the app but it does not work.
1 voteThis works just fine as of Sept 2022.
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Problem with the fax timing
Hello , we have a problem that the date on the fax cover sheet is different than the date we actually send the fax. That happens frequently. Please check Fax no. 8448882823 sent from bedford location in May 29 , 9:30 PM and the date on the fax cover sheet is May 30. That cause us a lot of problems with the insurance companies .Please get back to us regarding this issue. Thank you
3 votesThis sounds like a bug - please work with Weave Support if this is still an issue!
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Text popup only says name and not part of message
Can a feature please be added on the Call Popup that when a patient texts, it does not display part of their message on the notification? I noticed the team chat notifications only show the name, and that is what I would like to have when patient notifications popup. Thank you.
1 vote -
Changing the opt-out set up
When patients opt out by saying "stop" it automatically goes into the all tab. I would like a way to stop them from automatically being "read" and going into the all tab. We notate in every persons account if they opt out and we are missing these patients due to the set up. I would like to see this updated or changed so that we can have the option to read and move those messages ourselves.
1 vote
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