Desktop App
489 results found
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Text templates
Love the Text Templates! We use them to answer common ? and send out daily details to parents. It would be nice if the text templates were alphabetized by their title. There seems to be no rhyme or reason to how the filter in and waste time trying to locate the exact one we want to use.
1 vote -
Be able to text new caller
I would like to be able to text callers who call the office but they are not in the database.
1 voteThis is possible in the current version of the app - if this doesn't work for you, please contact our Support team so they can troubleshoot!
Best,
Matt Schultz
Weave Product Management
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Appointment Time Change Message
It would be nice to have a feature where, when an appointment's time or date get updated to a new time or date, the patient receives a save the date with the new date and time (and a custom message). So basically just a different save the date triggered off of a date/time change.
2 votesThis is how the system should work today - if you're not seeing this, please contact our Support team so they can investigate!
Best,
Matt Schultz
Weave Product Management
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Warning before closing app
The Weave app used to warn us before closing the app, and now it does not, so when we accidentally close it, we don't realize for a while and we have to log back in a bunch of times. If they can add this warning feature back, it would really help us out a lot. Thanks!
2 votes -
Cover Sheet only
I would like to be able to fax the cover sheet only at times without attaching a document to the cover sheet. Sometime we are responding to contact lens verifications and there is no attachment to send, only a written message with the patient name and record number.
4 votesThis is now available to all customers in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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1 vote
This is now available on the Weave desktop app! Enjoy!
Please reach out with any additional feedback on this topic.
Matt Schultz
Weave Product Management
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Better management of review invite send times & frequencies
Allow review invitations to be sent at least 24 hours after the patient's appointment. Also, we don't want them to receive the review notifications too late at night.
24 votesWe moved several Reviews settings to Auto-Messaging (Portal > Messages > Auto-Messaging) and with this change there are several options available to you now!
- Flexible send time - send hours or days after the appointment start time at the interval of your choosing
- Filter review requests based on appointment type, appointment status, practitioner, and more
- Send a review request via email
- Add customization to your templates like First Name and Practice Name
Best,
Matt Schultz
Weave Product Management
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Text writebacks
Allow simple copy, paste or print of a text conversation string to place in patient records.
5 votesThis is now live for most of our supported vet PMSs as well as Eaglesoft and OpenDental.
Best,
Matt Schultz
Weave Product Management
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Recall erroneously going to deceased patients
Recall reminders are going out to my deceased patients that are inactive in my system. Please make recall reminders recognize that patients are inactive/deceased in out system.
1 voteHi there - we automatically suppress messages for anyone marked deceased. If you have an example of this not working correctly, please contact Weave Support! We need to allow for inactive patients to receive recalls though - many of our customers use recall to target inactive patients.
Best,
Matt Schultz
Weave Product Management
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Double Check Exiting the Application
It is too easy to close out of the Application on the Desktop. For a brief moment there was a pop-up that would ask you if you wanted to leave the app so that you were aware that you were closing out of it, that was a brilliant add-on, but it was taken away after a week. When working on a desktop with multiple open tabs and switching back and forth sometimes we [X] out of things we don't mean to because we are working fast. When [X] out of weave i no longer get my caller ID... I seriously…
1 vote -
1 vote
This exists today - just add your contact info to the missed call text template.
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Block Number SMS
We have been receiving a spam text from an odd number every day at the same time for awhile, and we would like to suggest giving us the ability to block a number. Or if it would be possible for your system to filter out spam, that would be wonderful
43 votesThis is now available for all users in the Weave desktop app! This will be available on the mobile app very soon.
Matt Schultz
Weave Product Management
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Prioritizing earliest appointment times for confirmation texts
Please create a feature in the software that allows if a patient has more then 1 appointment in a day, albeit with multiple providers, that the EARLIEST appt. time will get the reminder text.
In the past we haven't had any issues with this, however, this week, a patient had an 8 am with a hygienist, then a 9 am with the dentist. He only received a reminder of the later 9 am appointment with the dentist.
He expected to see both, however, was extremely upset when he arrived and was told he had "missed his appointment time with the…
3 votesThis should now be working more consistently! Please let us know if you're seeing any issues with the earliest appointment time not being sent out - just email me with any examples.
Best,
Matt Schultz
Weave Product Management
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Hello, we would like to request for a feature that can text auto reminders where the patients can text Start to resubscribe, not just S
Or we send you a list of patients to request and follow up next month and every month
1 vote -
The notification bar after tagging for area
The Tag saying "Successfully tagged" pops up... over the back arrow.
It takes too long to go away and you can't continue to the next task until it does. it needs to be faster or shorter to give us option to go to the next tag message.I have Zero time to wait for something like that. It makes tagging less effective for it takes to long to move on, so no one wants to use function.
1 voteThis is improved and is now available to all customers in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Texting pictures
Being able to copy and past images from weave is no longer there. We would love to see it for our office again, it would make it so much easier!
2 votesI just checked and I can download images - let our Support team know if this isn't possible!
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Fax directory
When I send a fax, it would be convenient if Weave saved a directory of fax #'s -- a list of the Business / Name & Fax #'s to whom we frequently sent faxes. This way, I wouldn't have have my paper list to look-up & manually type the fax # each time...
261 votesFax directory is now live! You can now save fax numbers as a fax contact for repeated use. You can also send the same fax to multiple recipients. Fax contacts are separate from patient contacts. The ability to edit/delete existing contacts is still forthcoming.
Matt Schultz
Weave Product Management
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Fax OVERHAUL
This fax system needs a complete overhaul. Medical office have no option for the common HIPPA compliance notification. This has to be done every time a fax is sent. Impossible to get large faxes to send. Cannot search for fax numbers sent or received in the desktop app. Cannot name common used fax numbers for future use, or store then for this purpose. It seems like the bare minimum
6 votesFax directory was released June 2022 and the new fax persistent memo was released March 2023.
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Dependent verification improvements with WIV
Need to facilitate the case where a dependent is the patient being verified...how can we make sure to maximize our success on this?
2 votesHello!
We're happy to announce that we've made some changes to our product that will allow for dependents to be auto-verified by pulling the primary subscriber's information instead of their own. This leads to far more success with automatic verifications and reduces the time spent manually verifying each patient's form.
Best,
Drew Hemsley
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Enable Manual Texting for Home Number
We like to put patient's cell phone numbers in the Home Phone field when they don't want to receive automated texts. We have always had the ability to send a "manual text" by typing in the phone number in Weave, however. Now that you changed it to give a "this is not a mobile phone " message, we are UNABLE to send any manual texts unless the phone number is in the home phone slot. A simple fix would be to have the message pop up, for a warning, but not actually disable you from sending. Please fix.
28 votesAs of last week, you can now send a manual text message to any listed phone number - mobile, home, or other!
Matt Schultz
Weave Product Management
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