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  1. Missed Call Analytics Days of the Week Report

    I am going through the call analytics and noticed that we are missing an extraordinary number of phone calls comparing each successive month this year. Each month since the beginning of the year, it appears that we are progressively missing more calls to a staggering point of about 60% missed calls to 40% answered in July. For comparison, it was the complete opposite in February with 60% answered to 40% missed. I am trying to determine when we are missing most of these calls through the reports, but it only gives me the time of day when we are missing…

    1 vote

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  2. Do not like the new update with the app timing out

    With the new update, the app logs us out after so many hours. Once that happens we have a hard time connecting to the credit card terminal. It is very frustrating when you have a patient standing in front of you and you cannot process there card. Please fix this issue, I understand that it was done for security purposes but it is very frustrating for our office to not be able to take a payment after treatment has been completed.

    5 votes

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  3. Save fax as a draft

    An option to save a fax as a draft would be very helpful.

    6 votes

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    0 comments  ·  Fax  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  4. Who answered/placed the call visual

    In the past under the patients phone number it showed who answered or made the phone call which was extremely helpful. But NOW it shows our telephone number. (we do not need to see our phone number) We have to click on the number to see who placed or answered the call, when it would convenient to see who answered the call over seeing our office phone number. This changed with the latest update and what we see on our call log should be available to us via the settings to make these changes ourselves.

    4 votes

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  5. Ability to add new patient from both message phone number or caller phone number.

    Ability to add contact number to patient list when a new phone number contacts us (from message or call list).

    8 votes

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    We have heard your feedback and are taking it seriously with this idea! We'll let you know if there is more information/updates in the future, but if you have questions in the meantime feel free to reach out to me at drew.hemsley@getweave.com.


    If you'd like to schedule some time with me to talk through this feature idea, please use this link for a 30 minute call. I would sincerely appreciate your time!


    Best,


    Drew Hemsley | Product Manager @ Weave

  6. Fix the problem of faxes failing to send multiple times

    I have spent time addressing this on Weave chat twice in the last two weeks. Case # 1426789 on 7/14/22 and Case #1439798 7/28/22. We are having trouble with some of our faxes failing to deliver with "Receiver call dropped " given as the reason for the failure. We spoke to the receiving end and they are not having issues. This is not happening 1 or 2 times; my Admin Asst estimates she tried 9-15 times. This was for a records request due on 7/15/22 for an audit by an insurance company. That kind of delay makes us look REALLY…

    1 vote

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  7. Allow texts to address patients by "nickname" and default to first name if no nickname available.

    allow texts to address patients by "nickname" and default to first name if no nickname listed

    1 vote

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  8. 3 votes

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  9. Covid Screening Form

    On the Covid Screening form, it would be great if all the words were black, but if they answered YES to any questions, the YES would be in RED!!! to make it stand out

    1 vote

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  10. We need to see when a call recording has been deleted-- at least the phone data if not the actual recording. Also, who deleted the info.

    I need to be able to see that there was a phone call made or recieved, even if that call recording has been deleted. I also want to know that the recording has been deleted and I want to know by whom it was deleted. This is particularly important since I am currently dealing with the question of whether I may have accidentally deleted a phone call or if a staff member may have deleted a recording in a misguided attempt to hide an error. Since I have already heard the recording I am very much aware that it is…

    1 vote

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  11. Overdue Recall

    It would be great if there is a better way to be able to see who has not received a recall, especially when the patient does not have a cell phone, are overdue, or has opted out of text messages. If there was a PRINT option that we could manually go through the patients and send either a text recall (if available) or mail them a letter reminding them.

    1 vote

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  12. Select ALL Messages

    We need to have a SELECT ALL button for the messages. We do not have time to sit and click thru all of our messages to delete. WE ARE MISSING VITAL messages from our patients. PLEASE MAKE ASAP.

    3 votes

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  13. Quickfill list automatically remove scheduled patient

    It would be nice if patients would automatically be removed from the Quickfill List if they have an appointment scheduled/confirmed after they are added to the list.

    2 votes

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  14. Review Reminders

    The ability to send out a review reminder (manually) a day or two after the automated one goes out. This works tremendously. I used to use Podium at my previous employer and this is how I got more than half my reviews. Please enable this!!!!!!!

    2 votes

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  15. ICS / iCal Link

    A patient mentioned how great it would be to get a reminder or save the date message that would have an ICS or iCal link to automatically update smart calendars with appointment data

    1 vote

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  16. Previous Automated Messages Purged

    I would love a feature where you could purge automated messages from a previous year so when looking at a patient's messaging history, it is more streamlined.

    1 vote

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  17. Fax Suggestions

    If faxes that are not completed could save drafts that would be awesome! Most of the time when we are sending a fax and the phone rings the fax that was started gets kicked to the curb. If they were saved with the cover letter/notes that were already started and or attachments that have been added and then saved as a draft, if not sent before the next call comes in.

    1 vote

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  18. Unread/un-listened to voicemail report

    Add functionality to generate an unread/un-listened to voicemail report for all phones in the Phone > Devices list in the Weave Portal & allow it to be automated to run at a set time daily.

    Anecdotally, our company has issues with certain employees not listing to/responding to voicemails in a timely manner and we'd like to be able to track that more efficiently than having to walk to each phone and counting how many unread/un-listened to voicemails there are.

    1 vote

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  19. Export Phone Analytics

    Export CSV file & PDF of Phone Analytics for record keeping & productivity reports. Thank you!

    8 votes

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  20. Payouts Summary and Filters

    Collins & Sampson Cosmetic and Family Dentistry, s00128522, asks that we add a summary to the top of Payouts like the one at the top of the Invoice & Payment Summary tab. The totals change based on the filter used. Right now, the Payouts Totals do not change if I filter to see all of June's payouts. This would be extremely helpful so book keepers can balance every month. Their old system did a monthly payout summary. Please advise. Thank you!

    1 vote

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