Desktop App
1458 results found
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"inactive" status for former employee
Currently once a team member leaves our organization, we have to delete them from the app so they will no longer have access to our data. Once deleted, the person's name will no longer show in voice call log and text message thread to identify who handled particular conversation. I would like to request a feature to be placed as "inactive status". This will keep the call log and message thread but will not allow former employee to log in.
1 vote -
Mute/Hide Group Chat
Mute or hide a specific group chat. With current hide option, the messages still come through and create notifications. Only other option is to mute all notifications, but that isn't feasible.
1 vote -
Easily identify messages coming from Text Connect
Can you please add a filter of some sort or search capability to identify those texts from non-patients that come in via Text Connect?
A Weave support rep suggested we could easily find ALL Text Connect texts if we modify the Text Connect message auto-response templates with a certain phrase that wouldn't typically be used in texting conversations, such as "Thank you for contacting us through our website." He said we could then do a search in the app on that text to find all messages from Text Connect.
We tested it and it doesn't work for two reasons:
1)…1 vote -
Restrict access to who can respond to reviews
Toggle option for staff members either granting or restricting access to the ability to respond to patients reviews.
1 vote -
Grey out when someone is responding to a text
Currently weave's texting doesn't allow for us to easily determine if an agent is responding to a text, besides it occasionally having the feature of someone typing at the bottom. It would be nice for the text to be greyed out or not allow someone to respond if someone is already in the text.
1 vote -
Being able to add pictures to templates
We would love to be able to add pictures to the text templates so it's more appealing and personable.
1 vote -
Allow Chrome Autofill for Online Scheduling
After complaints from patients about the inability to schedule an appt, we realized that if you use Chrome Autofill to complete the Appt Request, Weave doesn't recognize that those fields are filled in, so patients can't submit. There is no way for us to alert patients that they must type all info and not use Autofill except to add a custom field which would put it at the bottom and patients wouldn't see it until AFTER they've already completed the form. Our workaround is we modified the First Name text to add Type do not use Autofill. If Weave can't…
1 vote -
Form writeback for unified offices
We have a unified office and REALLY would love to have Eaglesoft Med history and other forms write back! Currently it's only supported for single office locations. It's diappointing because we were sold on Weave on this being an available option!
1 vote -
Disable or Change "Schedule Appointment" Button for Recalls
Please allow the ability to disable the "Schedule Appointment" button on recalls. Alternatively, allow the ability to direct the patient to our online scheduler (add a target URL). The problem is patients are clicking on this and now have to wait for a call from the office. This is extremely inefficient.
4 votes -
option to add info into consent forms prior to sending to patient.
option to add info into consent forms prior to sending to patient, so patient can review treatment planned and sign after thoroughly reading.
1 vote -
Easier Access to have Patients fill Out Forms
We need easier access (and more reliable) to have patients fill out forms. Currently we send all patients links to fill out forms. But if they do not fill out them on their own time, we set up the iPads for the patients. It is quite a pain to go through the iPad since you have to use the web portal and not the provided app. And now a new issue has popped up where the forms are not even syncing to the patients account, and they are nowhere to be found in the "recently submitted" tab. I just talked…
1 vote -
Please fix the glitches with Team Chat
In the past two weeks, several glitches have surfaced following updates, indicating the code may require a review. Despite the system signaling a message in Team Chat, none are visible until the 'everyone' option is selected, which then displays a new message. At times, Team Chat indicates no new messages, yet attempting to send a message reveals 20 unseen ones.
1 vote -
Insurance
Good afternoon. Is there a way to add Kleer to the list? Thank you !
1 vote -
Improve integration on DaySmart Vet
Improve integration for invoicing, like having the invoice pop up in Weave and once they pay have the payment automatically register in DaySmart. Better integration with scheduling. Being able to have people use the online scheduling but have it register what times are actually available instead of them having to pick a bunch of times we don't offer.
1 vote -
Customize options for tracking phone calls
Hello,
I recently called and spoke with an operator. My question was relating to the Weave desk top App.
I track our calls etc on the Analytics feature and was told I could not change the times, to reflect our business hours, it tracking missed calls when our office is not even open, the numbers are incorrect, yet you can customize the hours on the portal. If you are able to customize in the portal then should be able to do on the desk top, its the main one we use and log into every day. I am frustrated looking…1 vote -
Ability to assign provider when payments/refunds post in patients acct. using Eaglesoft
When credit card payments are taken and posted to patients accounts the system randomly chooses any user so we have no idea who processed the payment. When we need to look back and make adj.,in a large office like ours, it is impossible to find out who processed pymt. especially if there is a legal issue. Also when a refund is done thru Weave it auto posts to patients account assigning it to who knows what. It is often assigned wrong and to wrong provider. It would be great if there was an option to choose what type of refund…
1 vote -
Private call histories
Remove call history from all staff other than admin invasion of privacy
2 votes -
Auto Text Reminders sent to DELETED Appointments
Weave is suddenly sending auto reminders to appointments which have been deleted. It's not recognizing this status with DrChrono EMR integration and continues to send reminders to patients who have deleted appoints. We were offered a solution to first cancel the appointment, then wait 15- 20 min and then go back to delete it. This is not a viable solution for a busy practice and deleted appointments should not generate an auto reminder. Please fix this! It was never a problem int he past.
2 votes -
Insurance Verification
PLEASE put the insurance companies back in alphabetical order!! The order of payer number is just ridiculous. No one looks it up by number. And post an update information BEFORE you do the changes so we don't freak out when there is a major change and we have to call in and waste time finding out that it was an update and we weren't informed about it prior. We could have told you it was a stupid idea.
2 votes -
Rearranging providers/op on the new desktop ap schedule
On the schedule in the desktop app and the mobile app, we would like to be able to re arrange the providers/op in the order we have them on our eagelsoft view so we can accurately see the schedule
1 vote
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