Desktop App
153 results found
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Make Fax "Document" Field Optional Instead of Required
In shadowing a med cosmetic customer, the front desk said that they have use cases where they only need to input information into the "Cover Sheet Memo" field and have no need to upload a document when sending a fax. They would like the "Documents" field to change from a required to an optional field in Fax.
Right now the office is simply uploading a blank PDF into the "Documents" field so they can proceed with the send.
2 votesSince most faxes need to include an attached document, requiring a documents is an important check to make sure the user hasn't accidentally forgotten to attach the desired file.
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Auto Appointment reminders
We desperately need for the auto reminders to have the option to go by business day. We do not send texts on Saturday or Sunday. I created a reminder that I want to go out 2 days before the appt. For Monday's appointments this text is being sent on Friday, we feel it should be 2 BUSINESS days so go out on Thursday. Tuesday's reminder is going out Monday but should go out Friday. Please, please make this happen :)
1 vote -
Hyperlink with Text Overlay Function
I'd REALLY like to be able to insert text over a hyperlink. Right now if I send a patient a link to something (like for example to schedule through our dolphin system) it looks like a long 4 line long link. I'd really like to be able to insert text over the link that says something cleaner like "click here". Again, I would REALLY appreciate that!! Otherwise it looks like spam or something. Thank you!!
1 voteUnfortunately, we're not able to use something like a hyperlink when sending a text message - it's an inherent limitation with this technology.
Best,
Matt Schultz
Weave Product Management
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unpaid invoices
Spoke with Avery at Weave and she explained there was a software update to change the unpaid invoices to be expired after 30 days as opposed to 90 --- I think that is to soon and very hard for reporting purposes. Reconsider this update and please resume the 90 day window, Thank you- Jordan S.
1 voteThank you again for submitting your feedback. This update to the text to pay link expiration (90 days to 30 days) was change necessitated by our back end systems, as well as some general best practices for data maintenance. We will be monitoring this change closely over the coming months to determine if any adjustments are needed.
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**** you
Horrible customer service. Can't edit settings for voicemail, etc.
Hate this service, we are switching to a better provider1 vote -
Read receipt on text messages
When sending a text to patients via Weave, can there be a way to see if a text was received? I know with my phone (cellular, not Weave) there is a notification if a text message was Received/Read.
4 votesUnfortunately, this isn't technically possible with texting. What you describe happening on your personal phone is something specific to iMessage or other closed-system messaging apps. Since we're sending a simple SMS text message, we don't get a read receipt back from the recipient. It's an inherent limitation with texting industry-wide.
Best,
Matt
Weave Product Management
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Time changes
The phones should default to the time change in the area the phones are being used. We are in Pacific time. The phones are always looped in on Mountain time. They don't update to Pacific time.
1 voteif your device's time zone has been set incorrectly, you can call support to have them set it to the correct time zone.
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email notifications on desktop client
we would like to be able to see email notifications on the weave desktop client app like we do the text messages, and also to be able to email out of weave and not have to go to our outside email server to contact patients by email, if that is their only preference for contact.
1 vote -
Two ideas from a new user
I would like to be able to edit the automated email messages. They don't fit my branding and wording that I like currently.
Also, I want to be able to send my patients a picture in text without having to send a permission text first. I have been sending photos to patients for 3 years with my old system and not a single one ever complained about getting a .jpg from me
2 votesWe're required to secure consent for picture messages, per the wireless industry. We are working on a way to allow each office to modify their own email reminders instead of calling in to Support.
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Download/Save faxes from app
For faxes, I was told by support that we have to go into the admin portal to be able to download/save as a PDF. It would be easier if we could do that within the app. But the download button does not seem to work. Not sure if something is wrong or if that functionality is not there. Seems weird to have the option to download from the app but it does not work.
1 voteThis works just fine as of Sept 2022.
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Text popup only says name and not part of message
Can a feature please be added on the Call Popup that when a patient texts, it does not display part of their message on the notification? I noticed the team chat notifications only show the name, and that is what I would like to have when patient notifications popup. Thank you.
1 vote -
Changing the opt-out set up
When patients opt out by saying "stop" it automatically goes into the all tab. I would like a way to stop them from automatically being "read" and going into the all tab. We notate in every persons account if they opt out and we are missing these patients due to the set up. I would like to see this updated or changed so that we can have the option to read and move those messages ourselves.
1 vote -
10 days off and don't want to come in b4 the fun ends
Hi, satisfied Weave customer here!
My office closes one full week in the end of September every year due to the local fair event. Mr. Grant Webster(from Weave customer service) and I were trying to figure out the way to make the appointment reminder text to go out for the Monday(10/4/21) from 10 days prior (9/24/21, Friday) to we are off (9/25/21-10/3/21).
I know there is a way to send out the appointment confirmation text prior to the holidays or less than a week of an office closure. But, it will be nice to have an option to send out…
1 vote -
emails not ideal
Trying to find out why our emails are not formatting correctly? Thank you Lori
1 voteNo response from the submitter.
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bluetooth headset with app
The app is an awesome idea and it's really great for lots of things. I have been making calls from home since last summer and I use your app almost everyday. I have a lot of feedback and would love to answer any questions you might have about the following (or anything else): When I call out, the connection often isn't great and then I use a wired headset with an extended microphone. The customers can usually hear me, but not always very well as the connection can be spotty. I also would LOVE to be able to use a…
3 voteswireless headsets can be used with the weave softphone, assuming the computer running the weave app will allow the connection. Bluetooth connections can also be used with Yealink T54W models.
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Mailings
We have had several older patients that don't text or email. It would be nice to have a card mailed to those patients. We had an older patient tell us that we are being discriminatory toward them due to their age and we are not contacting them. Thank you!
1 vote -
edit to spanish eyewear email reminder needed.
It seems as if the email eyewear reminder for spanish speakers needs to be edited. It says "Tu orden de" on two different occasions. It should just say "Tu orden" both times. Thanks!
1 vote -
filter reviews
Ability to intercept/filter reviews through Weave, then send a request to pt to post original review to google. Gives ability to intercept a bad review. Revenuewell has this feature.
3 votesThis is called review gating and Google and Facebook both will block reviews for businesses that do this. Unfortunately, we can't help with this one!
Best,
Matt Schultz
Weave Product Management
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Doctor Intro Photo without patient consent
Hello, we would like to see if Weave has a plan to allow the office to attache photo of the doctor when confirming via text. We would also like to send photo of the doctor to new patients with an introduction. I know we can send photos but would need the patient consent to send. We'd like to see if we can customize our reminders to have the doctor photo without having the patient consent to receiving photos. Thank you
1 voteNot allowed due to wireless industry regulations.
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Payment Text Stop info = dumb
Weave payment text, add the STOP info.. this is dumb.. Us personally creating the payment text with a pmt link and sending it. Is just like us creating a text using a template text.. the stop info should not be added in there.. please fix this
1 voteWeave must include the ability for text recipients to opt out of automated messaging due to recent changes to national and federal communication laws and guidelines. We apologize for any inconvenience this may cause you.
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