Desktop App
490 results found
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Options for wording on Missed Call Text based on office hours
Options for different missed call text wording based on time of day or "schedule" on phone system (closed for lunch or training or weekend, etc).
4 votesThis was released in December 2023! Go to Portal > Messaging > Auto-Messaging > Missed Call > use the Office Status filter. The filter options will update based on your Office Hours in Weave.
Best,
Matt Schultz
Weave Product Management
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Tids and Bits
Hi. I have a few suggestions.
- Being able to send a fax would be much easier if there was a phonebook to add our most used numbers. It would also be nice to be able to format your own cover sheet. Or to make it basic it should have company name, and telephone number. Also, the page numbers do not include the coversheet.
- Sometimes when texting a patient it picks a family members name to put at the top of the app. I understand that is hard to match but I have even seen it be an inactive patient.
- The…
2 votes -
a way to transcribe messages and be able to put them in a pts chart
would love an application on the weave app that transcribes the messages and makes it easy for us to copy and paste them into pts charts.
2 votesvoicemail transcriptions are available
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Opt out issue
When a patient opts out of texting by STOP, then Weave needs to No longer send them the missed call text when they miss a call. I have several patients that keep saying STOP every time we miss their call and it automatically sends the missed call text. They don't like that.
4 votesThis was fixed in May 2022!
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Removing Tag automatically once a text message conversation has been marked complete
It would be very helpful to have the tag that we assign to a patient's text message conversation removed automatically at the end of each conversation because it won't always be the same TAG for that patient and it gets confusing to know whether something is really for a particular person or not
21 votesThis is now available to all customers in the new Weave experience! Whenever a conversation is archived, all tags are removed automatically. You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Automated Texts/Emails to Patients that No-Show
In a busy (or short-staffed) practice, it is difficult to stay on top of patients that no-show their appointments and it would be nice to have a way to set up an automated text/email to any patients that no-show requesting that they contact the office to reschedule. This seems fairly straight-forward to set up within the auto-reminders feature. Thank you! - Dr. Bates
62 votes -
Fax and Actionable List Improvement
Regarding the fax and weave actionable list, either have it listed from oldest to newest or so that you are not bumped back to the beginning of the list everytime you finishing viewing something if the order stays newest to oldest.
1 voteBoth lists default to newest to oldest.
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Opt out auto complete
I would love to see the "Opt out" text be automatically read and not red in the list.
1 vote -
Remove null from forms
Forms- it says "null" when a patient doesn't fill in a blank on our forms. Can it just stay blank and not say null?
2 votes -
Weave Feedback system is terrible
Here is feedback for your feedback system... Garbage. I have so many suggestions for Forms to help make them better for you but apparently I can't talk to an actual person to give feedback. WE NEED THESE FORMS TO WORK- if they do not, we need to switch companies.
1 vote -
Submit button at the top of forms at the end
Forms- when the patient gets done filling out forms, there should be a submit button at the top of the page as well as the bottom. A lot of patients are not scrolling to the bottom of the forms to click submit. This is cumbersome for most. Please fix.
1 voteResolved in beta experience, will be available in GA around March.
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Forms link going to junk mail
When we email link from weave app for patient to fill out forms. The link is going to everyone's Junk folder, spam or getting flagged and not delivered. Can this be fixed
1 voteThis was addressed way back last year.
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Voicemail Transcription
Please add voicemail transcription, due to our high volume of voicemails it is a. huge time saver and a musthave for us.
62 votesVoicemail transcription is now available in the desktop client and soon to be in the mobile experience.
Thanks for your votes we heard you.
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Text-to-Pay Feature Addition
It would be able awesome to unlock the text to pay feature to allow us to send the link to an alternative number other than the cell phone number on file. To help us to get more payments from parents who forgot their wallets. Most times, if we have to update the number, it takes a while for it to update in the system, so the text-to-pay link does not work.
2 votesI'm happy to announce that we recently released an update that allows you to customize the number that each text to pay message is sent to.
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Appointment request live functionality
In regards to patient appointment requests we require more customization functionality for this feature to be beneficial to our office. Since it does not read or write back into our Officemate (EHR) software it causes allot of confusion with patients attempting to request appointments at times when we do not have openings or that the provider is not in office.
1 vote -
Files saving as PNG instead of JPEG
In the past week we have had an issue with downloading pictures from texting. In the past when we downloaded them they saved as jpegs. Now every single time we download them they save as png files, so we have to open them in paint and resave them as jpegs which is time consuming. This seemed to start sometime last week- not sure if it is from an update?
2 votesWork is being done to solve for this bug and will be released soon.
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Form notifications
It would be great to get a notification when a Form has been completed.
372 votesThe Digital Forms team is pleased to announce the release of Submitted Form Notifications--our most requested feature.
Learn more at WeaveHelp: https://www.weavehelp.com/hc/en-us/articles/4710009186203#digital-forms-notification-0-3
We hope you enjoy using this feature. There's more to come in the next few weeks!
We are making continuous improvements to Forms and your feedback is invaluable to us. Please take a moment to give us your feedback on Form Notifications: https://t.maze.co/94354135
Thank you!
-KJ
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Scrolling Through Texts
It would be convenient to have the ability to scroll through the list of text messages. That function is available for the list of voice mails, but not texts. There are times that messages need to be double checked or need a response or just read one more time.
1 vote -
Sort tags
Text message tags should be sortable.
As we add new tags and determine the best tag groups for our practice, it would be helpful to be able to sort the tags. Currently they are not alphabetical, or sortable, so the list is very disorganized.
I will have to delete all my tags, and re-instantiate them in order to fix this when the tags aren't being used (on a weekend).
This turns a minor tweak into a big project unecessarily.
3 votesThis is now available to all customers in the new Weave experience! You'll need to re-add your tags since it's a new approach to tagging, but there are many advantages with the new version!
You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Weave Text Glitch
Weave keeps showing me old messages. I waste so much time looking for something that's already been taken care of, or I embarrass myself by responding to an old text with a client. This is an anti-productive glitch.
1 vote
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