Desktop App
489 results found
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Texting all phone numbers on file
We do not like the new feature where it automatically texts reminder texts on all numbers on file. I feel like you should be able to opt out of this option. This has been very disruptive to our practice and has caused a numerous amount of patients to call and ask us to remove their work phone numbers off of their files. Now we cannot call their work phones if we need to get ahold of them. Please give the option to opt out/in.
Also give the option to opt in prior to releasing new features instead of automatically opting…2 votes -
Stop sending auto texts to everyone in the account
Please stop sending auto texts to everyone in the account. Go back to sending to the patient only.
2 votes -
Text Messages
We are having problems with some users looking at the text messages from patients and not marking them as "unread," and then our front desk team does not see them or realize that they need to be answered. Maybe a solution could be that a text message needs to be physically marked as "read" or "completed" rather than automatically marked as "read" after it is opened?
1 voteHi Julie,
If you use the Actionable tab, this is handled already - once a user reads a message but doesn't respond, it's gets the orange bubble to indicate that there may be something left to do. In the future, we'll allow you to filter by this status.
Best,
Matt Schultz
Weave Produce Management
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Add the year to appointment reminders
Add the year to test messages regarding appointments. We just had an elderly lady come in for a 12/04 appointment. Her appointment is 12/04/2024. Sad that she made a trip for nothing. Makes for unhappy customers.
1 voteHi Teresa,
We recently added a "Year" field to Save the Date message types to clarify this scenario - I'm guessing this is what you mean when you say appointment reminder?
Best,
Matt Schultz
Weave Product Management
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Missed texts to "Abandon" Calls
With a recent update, it has now started to send auto missed call text to abandon calls (or spam calls that are filtered out, so they never even ring our phones) and now its sending messages to them. So when going through our texts, we now get an overwhelming number of texts being sent (and undelivered) to these spam numbers and they are constantly cluttering up our feed and making it incredibly difficult to find real clients/people. Its incredibly frustrating
1 voteIf you prefer to not have a Missed Call Text send for abandoned calls, this is now configurable! Just go to Portal > Messages > Auto-Messaging and edit your Missed Call auto-messages. There is now a filter called Call Type which will allow you to focus this interaction to your preference.
Best,
Matt Schultz
Weave Product Management
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pt signing treatment plans on ipad and it automatically syncs to eaglesoft smart docs
pt signing treatment plans on ipad and it automatically syncs to eaglesoft smart doc
1 voteWe've recently introduced a new feature in Weave Digital Forms: Kiosk Mode.
Offices now have the capability to attach PDFs in Kiosk Mode. This functionality is designed to make it more convenient for you to share treatment plans and other essential documents with patients, allowing them to provide their e-signatures seamlessly. After signing, the combined PDF (the form along with the attached PDF) is automatically written back to your system of record (in your case, Eaglesoft Smart Doc).
For more information on how to use this feature, please refer to the Weave Help article: https://www.weavehelp.com/hc/en-us/articles/4561323526427
Feel free to reach out to me in case of any concerns or for feedback.
Warm regards,
Mayur Pathak | Product Manager | Weave Digital Forms
Email: mayur.pathak@getweave.com
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frontdesk@gastonperio.com
Patients holding more than one appointment on the same day confirm appointment reminder text and only the first appointment is confirmed. Subsequent text reminders use the time of the second appointment leading to confusion for patient. Confirmation response should confirm ALL appointments held by that patient for that day. This is leading to patient frustration and confusion. This is a serious problem. We are having to go forward on the schedule and confirm all second appointments in hopes of avoiding that second text. Ticket number: 1951189. Our team would like to keep Weave software, but this issue has already caused…
1 voteThis should be fixed now! In the future, anything that is a bug is best handled through our Support team (contrary to what the agent told you in this case) - this feedback platform is primarily for additional features that you'd like Weave to add!
Best,
Matt Schultz
Weave Product Management
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1 vote
this option is available via park ringback and as a fault configuration on local hold
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Delete voicemail after callback on phone
There should be a way to delete a voicemail after using the option to call back the customer on the phone. It's ridiculous to have to hang up the phone and re-call the voicemail number to access and delete the message of the customer you just called back!
1 voteusing visual voicemail in the weave app will give you immediate access to the delete voicemail option at any time.
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individual reviews
I sent review requests to individual patients and not through the Weave automated system. My request is to be alerted if I'm sending a review request to a patient I already sent a review request to within the last month, or restrict the sending if they have been sent one within a certain amount of time.
1 voteWe already do not allow for review requests to be sent within 60 days of each other.
Matt
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Make Persist Fax Memo optional
Persistent Fax Memo-
Please make this optional. We do not like this feature as we do not send the same memo to any outgoing faxes. It has created confusion with some recipients as they received a message that didn't apply. Additionally, I believe this creates greater possibility for HIPAA violations. Compounding the problem is the fact that the entire memo is not displayed in the app if it is longer than just a few lines. It becomes possible to delete only a portion of a previous memo leaving inaccurate or sensitive information on the subsequent fax.6 votesThis is now available to all customers in the new Weave experience! There is an improved cover sheet creation flow. You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Character limit for text messages
We NEED you guys to put a character limit section on our weave app so we are aware when we are reaching the 145 character limit.. It is impossible for us to know where the message may cut off on the clients side because we cannot see what they receive. PLEASE FIX THIS ASAP.
1 voteHi Mikaela - we should be handling this already. When a message is long, our communication partners package it up before it gets sent to Verizon, etc. so that it comes over to the contact as one single message body. If this isn't happening, please contact our Support team so they can log a bug ticket and get it looked at!
Best,
Matt Schultz
Weave Product Management
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Adjustable Time Early or Pull Arrival Time from Practice Management System in Text Message Reminders
We have different appointment types. Each one requires the patient to arrive early at different intervals (depending on their appointment type). Our practice management software (Nextech) has a separate arrival time vs scheduled time so if that could be a selection for appointment reminders, that would be ideal... OR if the Time Early feature in Weave could allow for different options to select the appropriate allotment by the appointment type, that would work too.
20 votesThis is now live! In Auto-Messaging, you can adjust the Time Early field (now called 15 Minutes Early) to be any of the following values: 15, 30, 45, or 60 minutes. This is specific to the reminder, so it's possible to have one reminder with a 60 minutes early setup and another with 15 minutes early.
Again, these settings are now in Portal > Messages > Auto-Messaging.
Best,
Matt Schultz
Weave Product Management
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Add Bulk Messages Filter: Overdue/Recall List
Bulk messaging should have the option to filter by overdue patients/recalls, since recall reminders are not retroactive.
2 votes -
Opt in/Out
When a patient opts out of text msg, if @ some point they want to opt back in there should be an easier way for the pt to opt back in than to have to send START from the last msg they opted out. Most of the time the patients do not even have the last text msg they sent opting out so there is no way to send a "start" msg back. The instructions I researched & found on manually opting pts back in is not really an easy task either. The instructions only worked one time for me…
1 vote -
Multiple Tags
It would be helpful to allow multiple tags. For instance, sometimes we need to alert the technician and doctor on the case. Or the technicians and the front desk.
2 votesThis is now available to all customers in the new Weave experience! You'll need to re-add your tags since it's a new system, but there are many advantages in the new version of Weave! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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Reminder Preferences
It would be really helpful if there was a section in the portal that you can look up a patient and see their communication preferences. This mainly would be helpful to those saying they didn't get their appointment reminder that way we as the office can check to see if they are opt'd out of a certain reminder communication as they may not remember opting out or did so by accident and did not realize it. We have has multiple patients say they all of a sudden didn't receive their auto reminders and we have to tell them unfortunately we…
1 vote -
Autofill Names in forms
Since you have to authenticate a patient with their name, phone number and birthday. It would be great that those fields be auto-filled in the forms, so the patient does not have to keep entering them on each form. I have made a packed for my new patients and each form in the packet requires name and date of birth to be entered manually. It would be great if these field would be filled automatically right after the authentication.
2 votesExisting feature
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Make faxes open full screen/bigger
Faxes open very small and requires multiple clicks and window adjusting to be able to read, they should open to a normal PDF size.
3 votesThis is available in the new Fax in the new Weave experience! You should have an email with more details on how to check out the new version of Weave, or you can click on the link below to learn more. We're SUPER excited for this new version of Weave - we've worked on this tirelessly for a long time and will be listening to your feedback as we move forward here!
https://www.getweave.com/new-weave-experience/
Best,
Matt Schultz
Weave Product Management
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extension number directory on desk phones
It would be very helpful if the physical phones (both wired and wireless) automatically pulled a directory of extensions from withing your office so that we did not have to remember them all. They could pull the phone's name and extension from the portal so that they would all be labelled too.
1 voteThis is available on Yealink local directories under the "extensions" folder. Polycoms should see a similar update soon.
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