Desktop App
199 results found
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Export Phone Analytics
Export CSV file & PDF of Phone Analytics for record keeping & productivity reports. Thank you!
12 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Weave payment post directly
Payment received in Weave post directly to Dentrix.
11 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Editing User Roles and Blocking Access to Settings for Certain Roles
We've had problems out our office with some team members messing with some of the settings. For example, automated reminders, which we use to send out text messages to patients a day before their appointment to remind them and to send them a link to leave us a google review after their visit. I understand you can edit what "roles" employees have. However, what you cannot do is edit what role can do/or access what. It would be amazing if for example I could edit the "Team Member" role to NOT have access to the settings; but be able to…
7 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Call Pop Length
I love the call pop feature but it does not stay up long enough. It disappears after answering the call. I would like to see it stay up during the call for at least 10 seconds, which will give my team time to run the account of phone number and pull up the client info for a better interaction with the client
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Calls shown in texts
IF calls would show up on the text so you could see who called who between texted messages. This would help so many people keep track of things
4 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Overdue Patient List FILTERS - FIX PLEASE!!!
Please make the filters on the overdue patient list save-able!!! It is tedious and a waste of time to have to re-select the recall types EVERY SINGLE TIME. Please fix this!
4 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Symplast Integration & Copy/Paste Feature
Hi - our office is in desperate need to add a copy-paste feature into Weave. Can we have the developers take a look into this and possibly create this feature for the desktop app and the mobile app as well.
We are also working with Symplast - our Patient Management Software (PMS) and they have sent out to Weave a porting request (I believe) to integrate Weave's application into their application. They are ready to go and have your services work with theirs but they have been waiting on you for a couple months.
Please let me know the status…
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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View emails that have been sent to patients, like reminders and such
Can we view all emails that have been sent to patients? Especially auto reminders?
6 votes -
User Invite Link Expiration Notice
Inviting users – if users do not immediately respond to an invitation or if the Resend Invitation feature is used, the link that they receive shows as expired and they are prompted to “Get a new link”. This then takes them to a page where they are prompted to reset their password. This is confusing for the user, as they have never set a password to begin with. I’ve instructed them to proceed with the password reset, but it is an oddity and causes unnecessary questions and confusion.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Weave Widget Conversion Tracking
Please add conversion tracking to the Weave Widget! We're running a Google search campaign, and were hoping Weave offered an integration for conversion tracking? Ideally we'd like to track people who came to the website via an ad, and then converted to a lead via the Weave widget.
1 vote -
Quickfill add on
Hello,
This is the front desk at Chicago Dental 312 and I have a few idea to add tags to quickfill so we can have patients grouped by dentist.
Thank you
1 vote -
Quick fill needs
I just got the training on Quick fill list, I have a suggestion regarding this, when you have multiple providers and length of time frames for treatments this really doesn't work. If there was a way to put which room and time units needed it would help tremendously. It would pull the correct info on openings.
2 votes -
Schedule Request Icon on Mobile App
We need a Request icon on the mobile app like there is on the Desktop app. If a patient schedules an appointment on our website widget, we get a notification on the desktop. However, if it is during the weekend or we are away from the office, we miss the schedule request because it does not show up on the mobile app and we lose the patient because they have already found someone else who answered before we could. PLEASE include the Request Icon on the mobile app so we can answer potential patients quickly. Thanks
2 votes -
Have phone settings restored after software updates
When software updates are pushed to our Yealink handheld wireless phones, our ring tone goes back to the default ring. It appears, and I was told by a Weave rep, that any settings are restored to default. For example, we have auto-answer upon picking up headset turned off, but after a software update, the auto-answer is turned on. We'd like for our phones to have the settings saved and restored after software updates are pushed. Thank you.
4 votes -
Review Widget
i would like to be able for weave to have a platform or a widget for my reviews, so i can put it on my website .
12 votes -
Paging adapter (algo 8301) support
I would like to see official support for a paging adapter (we have the Algo 8301 per Weave's recommendation a few years ago) so that we can keep using it without difficulty.
3 votes -
Employee Schedule
It would be great to have an employee calendar that we can all make changes to in order to track who is working which days. That way if a trade is needed or a replacement is needed it can be posted or our office manager can be notified of a change in the daily schedule of employees. This would be super helpful for vacations as well.
3 votes -
different identifiable ring tones
The staff would like the phones to have a separate ringtone when a patient is put on hold and after a period of time, that line rings again, because if another staff retrieves that call without knowing that the first staff member put at patient on hold, our office doesn’t look competent to the patient when they have to explain things all over again to someone else
30 votes -
Call ID to appear when taken off hold
It would be nice to be able to see the caller clients info pull up on caller ID when a phone is taken off hold. We are a busy practice that has to put people on hold is a receptionist is not available. When we take them off hold, we are left with no information to work with. Having it pull up on the phone or the computer would be extremely helpful.
17 votes
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