Desktop App
23 results found
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Not a fan of the new update
Just wanted to give some feedback on the new update. Our office is not a fan of it. We actually hate it :( We preferred the smaller blue app. It was user friendly and simpler to use. Please give us the option to use that instead. We liked the smaller app because we were able to see multiple windows/apps open at once. It is also confusing the staff with the weave portal that has been put along with it. It would just be nice to allow the option to use the old weave.
1 vote -
Please Fix this Bug "Notifications Disrupted"
At least a few times a day, our desktop app gets a yellow exclamation point in the top left corner, and says "notifications disrupted". In order to make it go away, we have to restart the app. I've contacted support twice, to no avail. If we don't restart the app, we don't get any notifications.
1 vote -
Rich Text Box Conditional Formatting
Allow Weave Forms "Rich Text Box" to have conditional formatting
1 voteHi Lori,
Thank you for your feedback. We'd like to understand it better to ensure we can meet your needs.
From what I gather, it sounds like you're interested in having conditional logic for a Rich Text Box. Since Rich Text Boxes are generally used to display information and don't have labels or input fields, I'm unsure how conditional logic would apply in this context.
It just an informational field that can consist of a lot of informational text.
Could you please provide more details or an example of how you'd like to use conditional logic with a Rich Text Box? Understanding your specific use case will help us better address your needs.
Thank you for your help!
Best regards,
Mayur Pathak
Product Manager -
Having a scanner or fax that goes right to the app
When having to send a fax it is a pain to scan the documents into the computer then attach them to the fax... it would be amazing if there was a scanner or fax that went directly into the documents for the fax being sent!
15 votes -
My desktop app has to be force closed one than one throughout the day because it freezes too much. Anyone else?
My desktop app has to be force closed more than once throughout the day because it freezes too much. Anyone else?
1 vote -
International (remote/virtual) front desk assistant
We need our virtual assistants to be able to receive and make calls from international locations. Right now Weave's response is that they do not support calls outside of US and Canada.
1 vote -
Allow team users to be inactive not deleted
I would like to have team users be active, inactive or deleted. Eg. when staff take a leave of absence but will be back, Maternity etc.
1 vote -
Combine incoming forms?
Can we not have all the incoming forms on the dashboard combined? We are having to search through three different folders to find patient paperwork (with write backs, without write backs and the inbox which shows older incoming forms). We would prefer to have them all in one folder. We don't need the "needs review", "approved", "rejected" etc. Just one folder :)
1 vote -
Auto-Reminders Email Form Attachment
In the auto-reminders, if we attach forms (Med HX, Covid screening, etc.) it is placed at the very very bottom of the email sent... Which makes it hard for our patients to know that they need this form done. Most patients do not scroll all the way down, but, up until they see the date and time of their appointment in the reminder. I wanted to see if it was possible to move the link/ button for the forms at the very top, whereas the date and time of appointment would be right after.
1 voteHi Kayla, Thanks for your feedback. We'll look into this. Just to confirm: are you referring to this message (see attached image)?
Thanks,
KJ
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Numbers in dentrix in weave
Please fix how the weave program chooses a name for a number in dentrix. We are constantly sending forms to patients and it will "choose" a name and send the form to that person, even if they are younger, a child, or non-patient.
2 votes -
scheduling
We are current using the application for our clients to request appointments online. Right now, Weave only allows a client to request 3 specific times for their appointment at our chosen increments. This leads to a lot of appointments being requested that are not available on our schedule. Since Avimark does not have Weave integration at this time, it would be much easier to have clients request a date and a range of times that would work for them. This way we won't have to constantly reach out to them if their chosen times do not work.
2 votes -
Patient forms to patient not guarantor
Sending forms to patients -- When sending a form to a patient - if you choose the patient under the patient side the form automatically is sent to guarantor (regardless of age). If you choose the patient under the schedule and send them a form it will go directly to the patient. Please fix so that only those that are under 18 get forms sent to the guarantor. It would be nice to choose which guarantor (Mom or Dad) that are standing here in office.
1 vote -
Insurance
We would like to be able to check new patient insurance without having to make them a chart in our system. Also more information on dental insurances would be helpful as well. Because we can get dental info through weave but not every thing we need is in the breakdown so we still have to call. Maybe each office can download what they are looking for on there breakdown forms and form information from insurance through that. Or something easier cause if we still have to call on information might as well not even pay for this. There is no…
3 votes -
Avimark Online Scheduling Deepened Integration
Please consider fully integrating with Avimark software. Currently, it is not linked to our clinic's schedule. Integration would make the online scheduling feature more user friendly.
1 vote -
Dismiss vs Ignore Chat Options
Add a 3rd option to dismiss messages you've read without opening to view. Would be useful for the quick yes/no answers.
2 votes -
Ability to add new patient from both message phone number or caller phone number.
Ability to add contact number to patient list when a new phone number contacts us (from message or call list).
27 votesWe have heard your feedback and are taking it seriously with this idea! We'll let you know if there is more information/updates in the future, but if you have questions in the meantime feel free to reach out to me at drew.hemsley@getweave.com.
If you'd like to schedule some time with me to talk through this feature idea, please use this link for a 30 minute call. I would sincerely appreciate your time!
Best,
Drew Hemsley | Product Manager @ Weave
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insurance Verification integration for Practice Works
Please integrate insurance verification of benefits with Practice Works, to go beyond simple yes/no and limit/usage. We are very interested in the automatic translation of information like what % of each code is covered, frequency, etc. into the insurance plan profiles in PW. That’s where this really adds value and saves time. Otherwise we still need to go online to the portal or call to find out this information. This will really differentiate Practice Works (in-house server) from the rest.
1 vote -
Communication
Better Communication between Weave Form editors and the offices.
1 vote -
Issues with Team Chat
We always have a problem with our Weave Team Chat feature either not being available or glitching. We were told the way to resolve it is to uninstall the app and then reinstall it, which is not convenient especially when we are busy and need to get a message to another member quickly. Some of the issue when someone send us a message is when we click on "View Message" it doesn't show the message that was actually sent at that time. It shows an older message and we have to leave the chat group and come back. Help us…
8 votes -
recall check box
When using the "recall" for scheduling past dues Pt's it would be helpful to have a check box or a way to identify which patients have been contacted and who has scheduled. We have a couple of team members using this recall option and it makes it difficult when we dont know who has called who on the list
3 votes
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