Issues with Team Chat
We always have a problem with our Weave Team Chat feature either not being available or glitching. We were told the way to resolve it is to uninstall the app and then reinstall it, which is not convenient especially when we are busy and need to get a message to another member quickly. Some of the issue when someone send us a message is when we click on "View Message" it doesn't show the message that was actually sent at that time. It shows an older message and we have to leave the chat group and come back. Help us please!
Vince Cano
shared this idea
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Anonymous commented
When I receive a message pop-up, and click 'view' I am sent back to old messages. This has caused me to miss some new messages. I'd like the 'view' button to take me to current messages.
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Lilly
commented
Having issues with incoming team messages. In order to view recent messages need to exit and log back in to view current messages. I've tried restarting and updating app which has NOT resolved this glitch.
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Emily Hesse
commented
I haven't found a place to change this, but when a team chat notification pops up it simply says who sent it, but not to what group, etc. If I click on it to open it, it takes me to the chat, but at some random point in previous chats. Ideally, we remember to look at what group it is, but if we don't an exit out to get to the bottom, the message now shows as unread and we have to look through all groups and the individual to find the message. It didn't seem to use to do that - it always defaulted on clicks off of notifications to the bottom of the chat where the most recent message (the one you are opening) is. Not a huge thing, but a bit of an inconvenience. :)