More Analytics Would Be Helpful
The Admin Message Queue is helpful, but we would like to look back more than 1 week. Can yu please add a date range? Or if it needs to be presented in a 7 day format... be able to select the week from a calender?
For example, we think that our Recall messages are not firing... and see that none were sent this week or last by reviewing the queue. But were any ever sent? WE need to look back further... but the system does not permit it.
Breaking down the queue data to STAFF PARTICIPATION would also be helpful.
How many SMS did Jane reply to? How many did Bob reply to? etc.
Breaking this down further by time of day would also be great. When are SMS being replied to? etc.
How many of the SMS were automations, and how many STAFF REPLIES?