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32 results found

  1. Unsubscribed Emails

    There needs to be a way to see the list of unsubscribed individuals, so that we can remove their e-mails from our system. It doesn't make sense for it to tell me how many unsubscribed if I have no way of removing them.

    78 votes

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    Started  ·  17 comments  ·  Email  ·  Admin →
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  2. Uploading attachments to more than just Weave Chat

    Can we add features to upload attachments within Weave Chat, Weave Email, and the Weave Support Chat?

    This way we can send items directly to clients and/or show your tech support exactly what things look like on our screen when we have issues.

    It looks like this issue is partially planned through Weave Chat, but having the feature within all 3 of Weave Chat, Weave Mail, and Weave Support Chat would be best.

    11 votes

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  3. Email confirmation notification

    There should be a way that we can see who confirmed via email. Maybe an email confirmation directly to our inbox instead of just having the confirmation in patterson. this will help to see who actually received the emails

    8 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  4. View emails that have been sent to patients, like reminders and such

    Can we view all emails that have been sent to patients? Especially auto reminders?

    6 votes

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  5. Email Customization Font

    Customization with email - font currently looks weird when it gets email. So font customization, customization/customizable template for outgoing forms.

    5 votes

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  6. Email confirmation

    We would like to see an option when patients confirm via email that they have an option to "add to the google calendar"

    5 votes

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  7. Email Marketing Suggestion

    1). Weave needs to add a marketing role within the users roles so that offices can have a third party assist with the marketing and to avoid HIPPA violation. No access to patient file just emails.

    2.) There needs to be a image inserts option on the campaign template where the "Content for your email goes". Having to just put one images a banner does not work.

    4 votes

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  8. Allow you to specify the vaccines that are due on email recall reminders.

    Showing what vaccines are due is important info to include when telling clients that their pet is due for vaccines. The texting recall reminder has the ability to add this info but not on the email version.

    3 votes

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  9. Email Marketing Improvement

    Marketing emails need to not go to spam for gmail accounts. There is a way to avoid it on other platforms (ie Demandforce). Also upload email accounts from the office software so that you don't have to upload email addressed manually each time.

    3 votes

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  10. Disable or Change "Schedule Appointment" Button for Recalls

    Please allow the ability to disable the "Schedule Appointment" button on recalls. Alternatively, allow the ability to direct the patient to our online scheduler (add a target URL). The problem is patients are clicking on this and now have to wait for a call from the office. This is extremely inefficient.

    2 votes

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  11. Patient Appointment Request Emails Need Identifying Information

    We have patients who have the same name. How do we know which patient is contacting us. The email does not contain enough info to find the right patient, and we do not which to look stupid.

    2 votes

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  12. birthday

    birthday functionality for veterinary offices as the current one is designed for humans only. would be helpful if it allowed us to send birthday wishes to our patients(not the client) which are dogs/cats etc.

    2 votes

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  13. Email should be integrated the same way messaging is.

    When you send an email from the desktop app it pulls into your outlook or whatever email you use, I can see that would have advantages but almost all the other platforms I have used keep it contained in their platform. Since in is not self contained, there is no note in the patient history showing an email was sent, or what the contents were.

    2 votes

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  14. Fix the scheduling campaign times.

    When I try to schedule a campaign for next year, I get the message that says "campaign can't be schedule it for a past date".

    2 votes

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  15. Campaign Modifications

    I would like to see the ability to send out email campaigns to people scheduled on certain days. Sometimes we want to get information out just to those people and it takes a long time to do it manually.

    2 votes

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  16. Have the date range on the filter be open-ended "in the last 30 days" instead of specified

    Right now I have to specify the date range for the patient's last visit, meaning I'll have to edit the filter each time I create a campaign. If it was changed to "in the last 30 days", then I wouldn't have to go back in and change the filter each time I use it.

    1 vote

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  17. Email Campaigns

    The photos for campaigns are terrible! Most don't pertain to dental offices or holidays. This is truly having us look into other companies to switch to as we used to use campaigns with practice mojo often and we are not happy with what weave has to offer.

    1 vote

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  18. Email Campaigns

    Under Campaigns there is not a good selection of photos in your gallery for dental offices. When we were with Practice Mojo they had end of the year benefit "use it or lose it" photos, Christmas, Season Greetings, New Year and all the other holidays. Please add more of a selection.

    1 vote

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  19. Please let us have a Call To Action button for appointment requests.

    As I am in the middle of drafting an email campaign for the upcoming holiday season. I was looking for a way to have the "Call To Action" button at the bottom of my email perform an action similar to what is on the annual routine exam reminder. That if a patient clicks on the link it would notify the office (via email etc) that the patient would like a call back to schedule an appointment.

    I am a little surprised that isn't already an option. Considering the emails Weave already sends on my behalf already have it. I just…

    1 vote

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  20. Notification of Appointment Confirmations by Email

    The Weave confirmation system can be unreliable. Patients have told us numerous times they have confirmed via email, but it is not recording the confirmation. We know this because patients get sent a SMS that specifically emphasizes they have not confirmed yet for an upcoming appointment. We use to get emails notifying us of appointment confirmations and while that was a lot of additional email fluff, that suddenly stopped sometime around February 2023 and was replaced with no feature to check on confirmation email interactions. We have complained about this numerous times and have been assured multiple times it is…

    1 vote

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