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  1. Navigate From Weave to PMS Medical Record via Patient Profile or Messages

    A med cos customer would like to have the ability to click through and navigate from a Patient Profile or a patient's name in Messages straight to that patient's medical record in their PMS (in this case it is NexTech). This would make it really convenient for front desk employees when they need to locate a patient in their PMS who they've just been communicating with in Weave. Even being able to save the seconds it takes to search for a patient in their PMS can help from an efficiency perspective. Also, when a patient has a common name that…

    0 votes

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  2. Ability to add new patient from both message phone number or caller phone number.

    Ability to add contact number to patient list when a new phone number contacts us (from message or call list).

    1 vote

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  3. Patient's Birthday

    Our office sees a lot of kids and would like to start doing something special for them if they come in on or near their birthday. It would be helpful if there was somehow a feature on weave to let us know. The easiest way I would think to do this is on the Schedule tab when it shows a list of patients scheduled for the day you can put a birthday cake symbol or balloon symbol - just something we can quick glance at to see if they have a birthday soon.

    1 vote

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  4. Additional fields for Patient Contacts

    Nate Skroski was extremely helpful in setting us up with Weave. I appreciate that Weave's support people are not located in another country. It is so beneficial with making sure we can understand one another. IDEA: Please add an option to include Work Phone when adding a new contact. Add an option to add Business Name.

    1 vote

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  5. Update a contact record even if originally created with a .csv

    I import users from a .csv file. There is what I thought was a bug that if you go to a patient record, and attempt to update anything in the record a "Failed to update custom contact" error happens. I was informed by Frida that I am observing the expected behavior and in fact you shouldn't be able to update a contact in the software if it is imported from a .csv. But a custom contact that should be possible.

    That makes zero sense as an end user. First there is an edit contact button, and second it would make…

    2 votes

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  6. Multiple Improvements

    We're new users with several ideas.
    1. We switched from Lighthouse and they had an option that was very helpful for filling opening/recently cancelled hygiene appts. After we broke an appt, LH would scan appointed hygiene patients and continuing care and generate a list of patients to contact with a mass text to see if they wanted to schedule for the opening. This was a great feature.
    2. Also in Lighthouse, patients could be marked as Spanish speaking in their family file (we have Dentrix and it was designated as a medical condition). Lighthouse would pick this up and all…

    1 vote

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  7. Stop changing our system info when form is submitted

    HELP! We are sending out links to parents for children appointments and when the info comes back to us it is changing the parents info to the childs automatically. Example- we send Mrs. Susan Smith DOB 10/12/2000 a text to fill out a health update for Maria her child DOB 2/22/2021. When the form comes into our system it has changes Susan's name to Maria and her birthdate to Maria's. We have to send links to parents' phone numbers- is there a way around the form changing our system info??

    1 vote

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  8. Appointment Request Notifications On Cellphone App

    I think there should be a way that Weave can notify offices of appointment requests other than just when you log into the desktop app because if a patient requests an appointment over the weekend for a Monday morning appointment, the office would not get that request until arriving back in the office Monday morning. If the actual cellphone app could get a notification that would be super helpful!

    1 vote

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  9. Add New Patient Name to Phone Number directly from the Message Screen

    Create patient profile directly from message. I received a text from a new patient and called them back. I wanted to essentially take a short cut and just add their name to phone number that came across, but I was advised by live chat that it wasn't an option. I would need to go back and add a new patient profile.

    4 votes

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  10. Restore original search function

    The latest update to the search function of weave is not a useful addition. Working in an office I can say that I don't need a quick link to settings, I find it cumbersome to have to click "see more" and retype the patient I was trying to search. If there is a way to turn off this feature I would like to do so.

    5 votes

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  11. Export of Patient Data

    Nextech and Weave do not share texting preferences. Weaves platform does not allow exporting of patient preferences. This limitation opens up legal issues for the company contracted with you as those preferences are to be honored by the company paying to use the weave software. This should be remedied before it leads to serious problems.

    1 vote

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  12. patient here tone

    Is there a way we can add this feature to the app where from the other OP we can let the doctor know that the patient is here. Either by a tone or we press a button letting her know in her office that patient is ready to be seen.

    1 vote

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  13. Dentrix--> More info / Click to dail

    1) In Dentrix: Integrating a 'oneclick dial' to the "more info button"

    2) In Weave: Have the desktop version match the Phone app. Both in filtering and Appearance of schedule

    2 votes

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  14. Phone directory

    Put individual folders for each phone line with their own directory instead of one big list. There are different departments with different directories.

    1 vote

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  15. Ability to edit patient database

    I know I've reached out before but I cannot impress enough the importance of allowing us to edit OUR OWN database. Patients have changes to phone numbers all the time. We love this system however, this one item really needs addressing. I cannot reupload my csv database. It is very cumbersome to scrub all 20,000 patients, many who are deceased or no longer coming to our office. When changes need to be made, I have to go into the initial Weave Master csv file and edit it. I try to do it once a week but last week alone had…

    1 vote

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  16. Account ID/UNIQUE ID

    Why is there no ability to add an account number to a custom contact?

    1 vote

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  17. patient portal

    We would like to see a Patient Portal on our website so that our patients can check their next appointments and see their financial status or make a payment.

    2 votes

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  18. click several text messages to archive at the same time

    Can we change the size of the weave app on the computer , unable to see the whole description after 7-12-2021 update. It is hard to navigate the little app.
    Need to move the arrows to go left or right or up and down

    1 vote

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  19. Patient edit

    I have been working with Richard for our on-boarding. He is very easy to work with and patiently answers my millions of questions.
    However, my office has come across a problem that has not been resolved.
    It has to do with editing a patient that was previously uploaded from the initial CSV file. We absolutely need this to be a working function.
    Per Richard, this is not something the engineering team can/will fix.
    Not too happy about that. We should be able to edit ANY patient from the app, not just the patients that were added manually after the initial…

    1 vote

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  20. Housekeeping

    Couple things: 1) The weave phones need to have their own hard internal storage, not affected by software updates; OR the ability to back up our contacts to a secure drive. And I don't mean by emailing you all of my contacts - which was the only option I was given. That is not only a HIPAA risk, it does not allow the option to then restore the contacts and settings. Weave did an update and all of my contacts (there were a lot) on the phone were erased. I was told that the phones are not directly linked to…

    1 vote

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