Desktop App
15 results found
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Specify text response locations
For an office as busy as we are, we would like to option to only see messages that apply to specific areas. ie)Optical only sees the messages tagged to them.
4 votes -
Write back to text reminders
When a notification (your glasses or contacts have arrived) text is sent out to a patient it would be nice if Weave could write back in the patient chart that they were notified by text.
4 votes -
PCI Compliance
Please develop the technology to block the recording of credit card data in the recorded conversations. During our PCI Compliance Assessment we learned that is illegal (a security risk) to record credit card data. Thank you
3 votes -
Insurance Ideas
It would be nice to be able to verify all of patient's insurance if they have more than one! Otherwise, we have to stop & go to that insurance companies website to verify.
Wish there was also a way to link accounts. Especially if they have three insurances. Since Dentrix will only allow for two dental or medical insurances. We have patients like that.
I also can't understand that when verify insurances that the system doesn't understand which Delta Dental it is. Like if the patient has Delta Dental of Ohio & it switches it back to Delta of Indiana,…
2 votes -
Have a way to set where in the schedule Weave looks for appointments.
In my office, we tend to keep the appointment booking on the schedule because there are notes on the appointment that we would like to keep. Originally, we would simply move the appointment listing beyond our office hours into what would be a "Closed" time, and our previous messaging system wouldn't send reminders for it. If I were to put it as cancelled in my system, my EHR would delete the appointment and any notes with it.
Now it seems with Weave, it's sending reminders for appointments after my closing time. I'm fairly certain I did set my office hours…
2 votes -
Track individual sent messages
Have a screen where you can see all your personal sent texts. I work with multiple people in a doctors office and when trying to reschedule appointments within multiple time slots it's hard to find my own texts in chronological order. Yes I could search their individual name but I wouldn't be able to see what time slot I offered to the previous person etc.
2 votes -
Store & display phone tree # dialed / create better filters for "call records" in the portal
Currently, there is only a way to filter by date or a specific patient phone #.
Create an ability to filter on all elements of the report:
office user, inbound / outbound, calls > x seconds, result (answered, missed, etc), caller name, phone tree #
Scenarios could include:
- Evaluating outbound calls made by a new employee. Filter by John Smith, outbound, calls > 30 seconds
- Evaluating inbound calls from unknown callers that were answered. Filter by unknown, inbound, calls > 60 secondsIt would be REALLY useful if this report could include what phone tree #'s the user…
2 votes -
Put prescribing doctors name on prescription tab would help in group practices
Currently quickest way I've found to see which doctor wrote the Rx is to go to prescription tab and print prescription to see who wrote it. Why not just show w/date who signed it?
1 vote -
Filtering Prospective Patients
We would like the capability of filtering our prospective patients. When a new patient is added to our system and has not yet been booked for an appointment, they come up as a prospective patient on the app. It would be nice is these patients could be filtered and show up in the list section. This would allow us to easily follow up with patients (phone or text) that have not yet booked an initial exam.
1 vote -
Message Queue Filter
Filter to stay in place after setting in Message Queue
1 vote -
Additional Message Queue filter
It would be beneficial in the Message Queue dashboard to have an option to filter based on Practitioner/Provider along with Status/Message Type/Method.
Our providers are diligent about wanting to know their individual stats for reminders going out, confirmed, failed etc. The ability to see that instead of the entire locations messages would be beneficial for seeing how our reminders are performing.
1 vote -
give filter option of bithday years to send bulk texts to.
Ex: We would like to send back to school text to patients born between 2003-2018.
Right now the only filter option is a minimum age
1 vote -
Allow automated messages to filter by procedure type instead of appointment type with Opendental
Open dental creates unique appointments by allowing the office to select the exact procedure codes that will be performed instead of just scheduling general appointment types. This makes it difficult to utilize advanced filters when creating automated messages because it obligates the office to specifically select appointment types that have the exact procedures included in the description of the appointment showing in Weave. The appointment description showing in the Weave schedule shows the list of procedures by abbreviation and not by actual code, but when creating the appointment type it is the actual codes that are selected. The best solution…
1 vote -
Transfer Call
TRANSFERRING CALLS. When a call is transferred (anyway - warm or blind) It would be nice if it said it was being transferred versus just ringing again. If i am not paying attention to the caller ID during the first time the phone rings and it rings again, I do the whole office greeting instead of just saying "This is..."
Is there a way that we can fix this? It would be very helpful to know if the call is being transferred.
1 vote -
Appointments color description
Good morning i have a few suggestions for appointments. I would like to color coordinate the different appointments, Red for emergencies, Yellow for Contact lens fitting. Blue for annual eye exam. Purple for medical and other follow-ups
Davena
954-888-93931 vote
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