Desktop App
89 results found
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Recurring Payment Plan
PAYMENTS - We would like to see a Recurring Payment Plan that automatically charges a set card an amount agreed upon with patient, and a printable contract for the patient to sign. Electronic Lockbox (our current Merchant) does this and the patients love it.
53 votes -
Payment Notification
There should be a way to receive a notification when a patient completes a payment online in response to a weave text for payment. We sent text requests for payment occasionally, but we never know whether or not the patient has followed the link and paid unless we go to the weave admin portal and check. Some sort of notification or indication via email or directly in weave would be helpful in making sure that the patient's payment is promptly credited to their account.
49 votes -
Patient Payment Widget
Can Weave create a Payment Widget so we can put in our website and have patients make payment thru that widget?
20 votes -
Text to Pay - Auto Reminders
wants an auto reminder for the text to pay feature
16 votes -
Payment print receipts
As far as payments go I love that I can email patients their receipts, however, I have some old school patients that want their receipt via paper. Currently I have to log in to the weave admin payment website. Unfortunately there is about a 2 minute Lag before the transaction shows up and is available for me to print. This has to change. There needs to be a print receipt option from the payment screen along with the text or email. I am shocked that this hasn't been addressed before. Thank you.
13 votes -
Weave payment post directly
Payment received in Weave post directly to Dentrix.
8 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Auto Post for Credit Card Payments
Good Morning,
We are new to Weave and love most of the features. It would be really helpful and save some extra steps if the credit card payments would auto fill into the Eaglesoft account. Before moving to Weave, we used Best Card and they are really trying to get our business back, they currently have the auto fill feature for credit card payments. It would be great if you could add that feature also.
8 votes -
Text notifications when a payment is received in text to pay
Text notifications when payments get made/accepted from text to pay please! Otherwise you are having to ask clients to "text back after they've made payment" or just waiting and seeing by checking history every few seconds. Yes...I know that we get an email. But that is not available to everyone in the hospital or from each computer we use.
7 votes -
Pause phone recording when taking credit card numbers over the phone
We have an issue with PCI compliance with credit cards if a patient calls in with their credit card number over the phone. This creates a security risk. I can think of a couple possible fixes for this. First, an option to pause the recording while taking the patient information. Second an option to just turn off the recording for a particular phone call. Third an option to press a button to introduce white noise into the recording while taking the information. The first two seem like they would be an easier option to implement. One possible other option would…
7 votes -
Payments
When a patient calls to pay their bill over the phone, is there a way to add a button or link we can click to take us to Payments? It's a lot of extra clicking to go from the screen that is there when the person calls to generating the Payments screen.
6 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Invoice & Payment summary Refund filter
Implement a new filter on the Weave Portal Invoice & Payment Summary to allow filtering by Date Invoice Refunded
6 votes -
Voiding Credit card payment
PLEASE PLEASE PLEASE - ADD a VOID option on the Weave app for credit cards. If we run a credit card for the wrong amount, we have to fix it by "refunding" it on the Weave portal. This messes up the report because it still adds the amount into the day's total. Having a VOID option would make it like it NEVER HAPPENED.
6 votes -
Credit card batch cycle
Settling the credit card system at midnight each day would greatly improve your credit card processing customers ability to reconcile each days payments. We understand that payments are accepted through your system 24/7 but this solution wouldn't interfere with payments being made. Anything up to 11:59:59 would be on one days settlement and everything after 12:00:00 would be on the next. Most businesses reconcile their payments on a regular basis and the current system that allows for multiple days purchases to be on the same batch leads to a larger amount of time and effort needed to match transactions for…
6 votes -
Do not like the new update with the app timing out
With the new update, the app logs us out after so many hours. Once that happens we have a hard time connecting to the credit card terminal. It is very frustrating when you have a patient standing in front of you and you cannot process there card. Please fix this issue, I understand that it was done for security purposes but it is very frustrating for our office to not be able to take a payment after treatment has been completed.
5 votes -
Processing fees charge to customers.
Credit Card Payments: I would like to see a way where we can pass the credit card fees that we get charged when either a purchase or refund are made to our customers.
4 votes -
Update Patient Name on an Invoice
ConfiDental Beverly Hills, s00091152, would like to be able to edit the patient a payment was processed under. For instance, if the correct card and email were used in a payment, but the wrong patient's name was selected, there is no way to correct the bookkeeping side of that. Office has to refund and start over or make note of it.
4 votes -
Weave Payment Check Scanner
Check Scanner that is compatible with the weave terminals
4 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Payment Deposits
we would really like to receive payments in a batch payment either weekly or monthly payment. It is extremely difficult to balance our books doing individual payments.
4 votes -
Payments
Hello! I was chatting with Sadie on the chat and asking about some options on payments.
She mentioned that there is no direct integration of the payments with Open Dental. It would be awesome if as soon as we took the payment, it would show up in the patient account on Open Dental. I was hoping to make a recommendation that that integration would be really helpful!
Also, (and I am really new to this whole system so forgive my newness) it may also be really helpful if the system would for us to make the payment directly from the…
4 votes -
A payment portal that we can put on our website so patients can pay their bill anytime.
We are still holding on to our Rectangle Credit Card processing just so we have the portal on our website. If one company can do it, then all credit card processing should too. Thank you!
3 votes
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