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  1. refunding patients

    I need to have a way to process a card refund in my office instead of having to send an email. if a patient uses apple pay/ google pay it does not add the cardholder name. thank you

    33 votes

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    25 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Recurring Payment Plan

    PAYMENTS - We would like to see a Recurring Payment Plan that automatically charges a set card an amount agreed upon with patient, and a printable contract for the patient to sign. Electronic Lockbox (our current Merchant) does this and the patients love it.

    28 votes

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    13 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Payment Notification

    There should be a way to receive a notification when a patient completes a payment online in response to a weave text for payment. We sent text requests for payment occasionally, but we never know whether or not the patient has followed the link and paid unless we go to the weave admin portal and check. Some sort of notification or indication via email or directly in weave would be helpful in making sure that the patient's payment is promptly credited to their account.

    26 votes

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    13 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →

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  4. printer option to in-office credit card payment receipts

    Add a printer option to in-office credit card payment receipts

    11 votes

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    4 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Get rid of billing address for manual card entry

    The new addition of requiring a full billing address makes processing manual card entries much less streamlined that previously. It seems like an unnecessary addition to a process that involved already asking multiple back to back questions.

    9 votes

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    4 comments  ·  Payments  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  6. payment widget

    Looking for a widget link for our website

    9 votes

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  7. Text to Pay - Auto Reminders

    wants an auto reminder for the text to pay feature

    6 votes

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  8. Patient Payment Widget

    Can Weave create a Payment Widget so we can put in our website and have patients make payment thru that widget?

    5 votes

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  9. Do not like the new update with the app timing out

    With the new update, the app logs us out after so many hours. Once that happens we have a hard time connecting to the credit card terminal. It is very frustrating when you have a patient standing in front of you and you cannot process there card. Please fix this issue, I understand that it was done for security purposes but it is very frustrating for our office to not be able to take a payment after treatment has been completed.

    4 votes

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  10. Payments

    When a patient calls to pay their bill over the phone, is there a way to add a button or link we can click to take us to Payments? It's a lot of extra clicking to go from the screen that is there when the person calls to generating the Payments screen.

    4 votes

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  11. Credit card batch cycle

    Settling the credit card system at midnight each day would greatly improve your credit card processing customers ability to reconcile each days payments. We understand that payments are accepted through your system 24/7 but this solution wouldn't interfere with payments being made. Anything up to 11:59:59 would be on one days settlement and everything after 12:00:00 would be on the next. Most businesses reconcile their payments on a regular basis and the current system that allows for multiple days purchases to be on the same batch leads to a larger amount of time and effort needed to match transactions for…

    4 votes

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  12. Pause phone recording when taking credit card numbers over the phone

    We have an issue with PCI compliance with credit cards if a patient calls in with their credit card number over the phone. This creates a security risk. I can think of a couple possible fixes for this. First, an option to pause the recording while taking the patient information. Second an option to just turn off the recording for a particular phone call. Third an option to press a button to introduce white noise into the recording while taking the information. The first two seem like they would be an easier option to implement. One possible other option would…

    4 votes

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  13. Expanded credit card payment functions

    PLEASE PLEASE PLEASE - have a general link that can be put on our website for customers to pay us online.

    Also - please speed up the integration of Stripe with Dentrix Pay. Would love to consolidate but will not give up Dentrix Pay functionality.

    4 votes

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  14. Payments Integrate with Avimark

    On behalf of Bonners Ferry Veterinary Clinic, s00300004. We process a ton of credit card transactions a day. Having a Payments feature that integrates with Avimark is crucial so we can balance accounts and print detailed receipts. Can this please be put on the timeline?

    3 votes

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  15. Pre-populate the patient information on a manual credit card payment. It takes WAY too long to make a payment.

    Manual Credit Card entries take way too long. You already have all the patient information, yet we still have to manually enter it. It should have an option to pre-populate the field.

    3 votes

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  16. Weave payment post directly

    Payment received in Weave post directly to Dentrix.

    3 votes

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  17. Payment print receipts

    As far as payments go I love that I can email patients their receipts, however, I have some old school patients that want their receipt via paper. Currently I have to log in to the weave admin payment website. Unfortunately there is about a 2 minute Lag before the transaction shows up and is available for me to print. This has to change. There needs to be a print receipt option from the payment screen along with the text or email. I am shocked that this hasn't been addressed before. Thank you.

    3 votes

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  18. Faster Printed Receipt

    Is it possible to generate a printed receipt faster? While the majority of patients like an emailed receipt, the particularly skeptical often request a printed copy. Having the patient stare at us while we stare at our computer refreshing every second makes the two minutes it takes to generate the hard copy receipt feel like forever...

    3 votes

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  19. ADD PRINT RECEIPT OPTION FOR IN OFFICE PAYMENT

    Hi. We need a print receipt button on the payment tab in the Weave app. Right now the only option is email receipt. It is very inconvenient to have to go into admin portal-payments-to print a receipt. I tried to call to check on this, but waited on hold for over 45 minutes before I finally hung up.

    3 votes

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  20. option for a patients credit card on file

    I would like to have the option to keep a credit card on file for our patients. We have many patients that appreciate the convenience of having a card on file. Thank you!

    3 votes

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