I need to have a way to process a card refund in my office instead of having to send an email. if a patient uses apple pay/ google pay it does not add the cardholder name. thank you

PAYMENTS - We would like to see a Recurring Payment Plan that automatically charges a set card an amount agreed upon with patient, and a printable contract for the patient to sign. Electronic Lockbox (our current Merchant) does this and the patients love it.

There should be a way to receive a notification when a patient completes a payment online in response to a weave text for payment. We sent text requests for payment occasionally, but we never know whether or not the patient has followed the link and paid unless we go to the weave admin portal and check. Some sort of notification or indication via email or directly in weave would be helpful in making sure that the patient's payment is promptly credited to their account.

Add a printer option to in-office credit card payment receipts

The new addition of requiring a full billing address makes processing manual card entries much less streamlined that previously. It seems like an unnecessary addition to a process that involved already asking multiple back to back questions.

Looking for a widget link for our website

wants an auto reminder for the text to pay feature

Can Weave create a Payment Widget so we can put in our website and have patients make payment thru that widget?

With the new update, the app logs us out after so many hours. Once that happens we have a hard time connecting to the credit card terminal. It is very frustrating when you have a patient standing in front of you and you cannot process there card. Please fix this issue, I understand that it was done for security purposes but it is very frustrating for our office to not be able to take a payment after treatment has been completed.

When a patient calls to pay their bill over the phone, is there a way to add a button or link we can click to take us to Payments? It's a lot of extra clicking to go from the screen that is there when the person calls to generating the Payments screen.

PLEASE PLEASE PLEASE - have a general link that can be put on our website for customers to pay us online.

Also - please speed up the integration of Stripe with Dentrix Pay. Would love to consolidate but will not give up Dentrix Pay functionality.

On behalf of Bonners Ferry Veterinary Clinic, s00300004. We process a ton of credit card transactions a day. Having a Payments feature that integrates with Avimark is crucial so we can balance accounts and print detailed receipts. Can this please be put on the timeline?

Manual Credit Card entries take way too long. You already have all the patient information, yet we still have to manually enter it. It should have an option to pre-populate the field.

Payment received in Weave post directly to Dentrix.

As far as payments go I love that I can email patients their receipts, however, I have some old school patients that want their receipt via paper. Currently I have to log in to the weave admin payment website. Unfortunately there is about a 2 minute Lag before the transaction shows up and is available for me to print. This has to change. There needs to be a print receipt option from the payment screen along with the text or email. I am shocked that this hasn't been addressed before. Thank you.

Is it possible to generate a printed receipt faster? While the majority of patients like an emailed receipt, the particularly skeptical often request a printed copy. Having the patient stare at us while we stare at our computer refreshing every second makes the two minutes it takes to generate the hard copy receipt feel like forever...

Hi. We need a print receipt button on the payment tab in the Weave app. Right now the only option is email receipt. It is very inconvenient to have to go into admin portal-payments-to print a receipt. I tried to call to check on this, but waited on hold for over 45 minutes before I finally hung up.

I would like to have the option to keep a credit card on file for our patients. We have many patients that appreciate the convenience of having a card on file. Thank you!