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33 results found

  1. Set Reviews platform preferences

    To be able to edit the review link sent in the auto text message and not have the option for any other platform

    18 votes

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    Started  ·  8 comments  ·  Reviews  ·  Admin →
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  2. Review Widget

    i would like to be able for weave to have a platform or a widget for my reviews, so i can put it on my website .

    12 votes

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    Request Received  ·  6 comments  ·  Reviews  ·  Admin →
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  3. Auto review texts should not send to patients that have not showed.

    The previous post about this is marked completed, but my review texts are still sending to patients that are not showing up. Your support team was contacted this morning and they told me that it queues an hour before the patient's appointment so therefore if the patient is confirmed one hour before the scheduled appointment time they will get a message no matter what. We don't know the patient is not going to show up until AFTER the appointment. Queueing before the actual appointment time isn't actually functionable. It makes our office look like we don't pay attention to our…

    8 votes

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    1 comment  ·  Reviews  ·  Admin →
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  4. Software Improvements

    Hello,
    I wanted to make a couple of suggestions that would be helpful in future updates to weave:
    1. I would like there to be a way that weave could highlight people who have left a review so that we don't re-send review requests to people who have already left a review.
    2. I would like the copy/paste feature to be enabled in the review section, as I re-post reviews on our social media and currently have to go to Google to copy/paste and have to manually re-type the private reviews.
    3. I would like there to be a way…

    7 votes

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    2 comments  ·  Reviews  ·  Admin →
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  5. allow a photo or logo to be included in review request so client knows who we are

    allow a photo or logo to be included in review request so client knows who we are example

    6 votes

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    0 comments  ·  Reviews  ·  Admin →
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  6. Stop sending Thank you text to patients that no show on appointments

    Our patients that no show are still receiving "thank you for coming" texts and the link to review us.

    3 votes

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  7. QR option for reviews

    A QR code option for reviews would be a great addition for review options for those patients that don't have a google or facebook acount and or can't remember login credentials. We feel this would be more patient friendly

    3 votes

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  8. send reviews to multiple people at once

    send reviews to multiple people rather than just one at a time. this was a feature but it has been removed after an update. very annoying to have to send the reviews out individually

    2 votes

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    1 comment  ·  Reviews  ·  Admin →
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  9. Want to be able to respond to weave reviews.

    Want to be able to click on a weave review and respond to it like a FB or Google review.

    2 votes

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    1 comment  ·  Reviews  ·  Admin →
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  10. middle name

    Please add patient middle names so that we can differentiate between patients that have the same name. When I'm looking at our Eaglesoft software, it includes a middle name and if I had the middle name in Weave, I could differentiate without having to go into the patient's chart to find out their age.

    2 votes

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  11. private reviews

    It would be great to be able to have the private feature option be at the top even if google and facebook are linked. Clients are hesitant to submit a public review or don't have a google/facebook account. Since it's not at the top, it can be easily disregarded.

    2 votes

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  12. spanish review

    Is there a way to create Review invitations in spanish? As of right now it looks like the invitations are only sent in English, even to our patients that have Spanish as their preferred language in Weave.

    2 votes

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    Started  ·  0 comments  ·  Reviews  ·  Admin →
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  13. Private Reviews Need Reply Options

    As it stands right now the private reviews let the reviewer know that the review can only be seen by the office, but it doesn't tell the reviewer that the office cannot respond to private reviews. Office is wanting to know if either there can be an option to respond to private reviews or if we can change the text on what is said after leaving a private review to include that the office cannot reply to the review.

    2 votes

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  14. eClinicalWorks

    Hello,
    We are interested in using the automated reviews feature for our patients. However, I have contacted support and Weave is not currently able to integrate with our operating software of eClinicalWorks. I would like to request for Weave to check and see if they can reach out to eClinicalWorks for integration. We would love to be able to optimize the review feature of weave and help us streamline the review process.
    Thank you for considering our request.
    Lubbock Primary Care

    2 votes

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  15. Review and Respond

    It would be very helpful if there was a direct link from the patients' reviews (not the Google or FB) to the patient's text option so it would be easy to respond to their review! :)

    1 vote

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  16. #DND# Option for Reviews

    The ability to bypass review requests sent to patients who were unhappy with their visit. Oftentimes these reviews are left by disgruntled patients who did not have a bad experience, but rather did not understand something or are upset about something outside of the control of the office. Would be nice to be able to add #DND# to the appointment exclusion type.

    1 vote

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  17. google review follow up message

    it would be nice if weave could send a reminder message/email to patient's if they have not left us a review.

    1 vote

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  18. Center Review Icon on Desktop App

    The review button on the desktop app is the only one with a graphic that is not centered its off to the left. Can that be fixed? Thanks

    1 vote

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  19. Add "Facebook" or "Google" to Weave splash screen button

    Add "Facebook" or "Google" to Weave splash screen button that says "Write Recommendation" so it is is more obvious to customers of what to click on (ie. "Write Facebook Recommendation" or "Write Google Recommendation")

    1 vote

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  20. individual reviews

    I sent review requests to individual patients and not through the Weave automated system. My request is to be alerted if I'm sending a review request to a patient I already sent a review request to within the last month, or restrict the sending if they have been sent one within a certain amount of time.

    1 vote

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