Is anyone else experiencing tons of technical issues with Weave? We've been extremely disappointed in the platform since we first signed up (in September 2021). Our calls drop, the speakerphone app doesn't work, we experience constant technical issues with the phone function on the mobile app, the app will freeze and then quit, among other things. We've been told there's a "bug" in the app, and that the software development team is working on it. That's great, but we've seen absolutely no improvement since we first spoke with customer support over two months ago. Small issues have popped up since then, but we have a hard time getting through to any support team. Some days they aren't taking phone calls, but when you send an email it takes several days before anyone responds. Don't even waste your time with the "chat" support function -- we tried that, and we were #647 in line. After waiting for over two hours, we had made it to #362. How can you offer a service without providing responsive customer support? What is really frustrating is that we constantly see advertisements and promos for Weave. Why are they trying to ADD to their customer base when they can't support their CURRENT clients???? It's extremely frustrating. The concept of the platform is wonderful, but so far the execution has been terrible.

Hello 2 things:

1 - when someone is calling in, and weave notifies us on the computer, or in the call log in the dashboard- it would be super helpful to know what extensions the pt was calling for. People are leaving voicemails on extension 2 (for optical) but the front is seeing a missed call and they calling back, but the pt already left a VM on the optical phone, so then the optical is calling the pt back later. It's not clear enough what extension the call was meant for. And the call log shows all the calls, even if it's not your extension, so it might be good to add a small note in the call log Ex. 2 AND have it in the notification box when it pops up for calls.

ALSO- if you are working multiple extension, it would be helpful to know which line is ringing in- EXAMPLE: My phone rings for ext. 1 (scheduling) and 2 (optical) - Sometimes I am the only optician here, but we have 3 receptionist. I would to be able to tell which line is calling is, so I know what needs to be answered (I did change my ringtone, so that's helps) BUT it would be better for it show on weave or really - BOTH.

2 - If wave is NOT sycning with our compulnk or our server, it would be nice to be notified. EXAMPLE: When we used Demand force, it would email us if the connection was lost OR it would notify us when he logged in (ERROR: DEMAND FORCE HAS NOT SYNCED WITH YOUR SERVER SINCE (WHATEVER DATE)). OR if weave could just show (in the dashboard) at the bottom or something, the last time or date is sync. Then we are able to tell if it's not syncing.

3 - The feature that was added for texting annotating who is responding is AWESOME. Love that it shows the initials and love that it shows who in the office is typing. - GREAT addition.

Please add a feature to schedule Voicemail Override. For example, the office is typically closed Saturday and Sunday but open Monday 8:00-5:00. If we want to change the phone greeting for a Monday holiday (but not over the weekend) someone has to log in to Weave on Monday morning and set VMO and then remove it at end of day. Please allow this to be scheduled in advance so that staff do not have to deal with it on the holiday. Also, it would be nice if we were able to set an end time for VMO when setting/scheduling. For example, if we wanted VMO until 10 AM Monday, be able to set that end time when activating VMO.

Hello! Currently on the phone, I first spoke to Christian for about 30 mins and he attempted to assist me with the template "FSA Dental" I need to have one word added to the the sentence Unfortunately, these contributions expire at the end of the year. What you might not know is that you can FSA dollars to cover any dental treatment that treats or prevents a dental disease. If you could please add the word "use" FSA dollars... Previously the template glitched and did not update the our PRACTICE NAME, it stated (Your office name here) There seems to be some "bugs" or glitches if you will with regards to the system. Also I am not able to use the app on my phone in emergency closure situations, I record the message and save it , so I think but it does not update in the office. Recently with the storm the error happened again, so I erased all previous message, uninstalled the app re installed updated the EIN forms prior to all this and it did not work. We love that I can do this but it seems the OVERRIDE MESSAGE comes on just fine that is created as a default by WEAVE but not the personalized recorded one. I have spend about 1 hour today over the phone with both Christian and then Hunter. Hunter was not sure, you all are busy and I might hear back by the end of the day. After I asked if Hunter would sent out the request to the proper departments he stated it would need to be done on my end via FEEDBACK then I asked him to do it as well as that should be a task to be expedited internally. Marketing and voicemail calls please. Thanks