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  1. Texting Multiple Numbers

    When texting clients, we need to be able to chose or message multiple numbers from their account to reach all members of the family.

    86 votes

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    25 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  2. Export Text Conversations

    A way to export a whole text conversation would be great! For our business, sometimes we need to provide these to the court, and having a simple way to compile and save a conversation would save SO much time and energy.

    31 votes

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    13 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Enable Manual Texting for Home Number

    We like to put patient's cell phone numbers in the Home Phone field when they don't want to receive automated texts. We have always had the ability to send a "manual text" by typing in the phone number in Weave, however. Now that you changed it to give a "this is not a mobile phone " message, we are UNABLE to send any manual texts unless the phone number is in the home phone slot. A simple fix would be to have the message pop up, for a warning, but not actually disable you from sending. Please fix.

    21 votes

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  4. SIGNATURE ON TEXT MESSAGE

    SIGNATURE ON TEXT MESSAGES, PLSSSSSSSS

    20 votes

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    8 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  5. Adjustable Time Early or Pull Arrival Time from Practice Management System in Text Message Reminders

    We have different appointment types. Each one requires the patient to arrive early at different intervals (depending on their appointment type). Our practice management software (Nextech) has a separate arrival time vs scheduled time so if that could be a selection for appointment reminders, that would be ideal... OR if the Time Early feature in Weave could allow for different options to select the appropriate allotment by the appointment type, that would work too.

    19 votes

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  6. Choosing between 2 numbers in one account

    Recognizing 2 different numbers on an account so we can choose which one to text instead of just the primary number

    15 votes

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  7. Patient Communication Preferences

    As a long time, former Solution Reach client, the number 1 request we want is the ability to see our patients' communication preferences for text and email. We need to be able to disable either or since patients have already communicated to us their preference. This would be SUPER helpful.

    Also, allowing us to customize our Auto Reminder email content on our own (without having to call support) with the ability to send test emails to ourselves would be help.

    15 votes

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    Planned  ·  9 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Send Missed Call Text to Abandoned Calls

    Would really like the "missed call text" to go out to ABANDONED calls even more than the "missed ones." if they made a selection so the appt was "missed" then they almost certainly left us a message. It is the Abandoned calls that we are more concerned about!

    13 votes

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  9. Show Phone Number on Texting

    I would like received messages to show the phone number from which it was sent to know what number to call or who is receiving the messages I send or when I need to call.

    12 votes

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  10. Video text

    We would love to have the ability to send a short video text through weave like we can pictures.

    10 votes

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  11. Auto texts for abandoned calls

    It would be great if we had the ability to set up automatic texts for abandoned calls like we can with missed calls.

    9 votes

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  12. Auto-populated Text While Submitting Forms

    Good afternoon, after speaking with Weave customer support, our office realized that there is no easy way to create a new auto-populated text or e-mail message when creating a new form. For example, a photograph release form auto-populates a "Hi, NAME. We look forward to your upcoming visit", instead of something like "Hello, thank you for agreeing to use the photos on file." If there was a way to edit the text sent from the Weave desktop app through the create a form or create a packet settings, it would be extremely helpful. Thank you very much for looking into…

    8 votes

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    5 comments  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  13. Sending PDFs through text and email

    We can not send PDF's to our clients through text messaging..only images of pictures we take. Please make the text messaging capable of sending PDF documents.
    We can not send attachments with emails. For us, this defeats the purpose of sending an email. Please allow for PDFs to be attached to an email.

    8 votes

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    1 comment  ·  Text Messaging  ·  Flag idea as inappropriate…  ·  Admin →

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  14. Removing Tag automatically once a text message conversation has been marked complete

    It would be very helpful to have the tag that we assign to a patient's text message conversation removed automatically at the end of each conversation because it won't always be the same TAG for that patient and it gets confusing to know whether something is really for a particular person or not

    7 votes

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  15. Texting Data Reports

    I would like to be able to run reports on the texting feature to get a better idea of the utilization. The call data is great, and if we could get something similar for the texting feature, that would be very helpful!

    7 votes

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  16. Auto reply confirmation response

    I would love it if there were an "auto reply" function so that when patients actually confirm appts via text that they are told they confirmation has gone through. We have several patients that call after confirming because they worry that their confirmation wasn't received.

    6 votes

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  17. Fix pop up window so we can see all the message, or resize it.

    Fix your software. The message pop ups cannot be resized and right now I cannot respond to patients because only have the chat window shows up. Your support has no idea how to resolve this and recommended we send you some feedback about it.

    5 votes

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    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  18. Allow simple copy, paste or print of a text conversation string to place in patient records.

    Allow simple copy, paste or print of a text conversation string to place

    4 votes

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  19. Message templates on phone app

    It would be very helpful if the message templates were available when using the app on a phone. Several of our staff use phones exclusively, and access to those templates would increase their productivity and consistency.

    4 votes

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  20. Texting automated messages to multiple numbers

    Sacksteder Orthodontics would love it if we could text multiple numbers with automated messages. When both parents of a patient want to receive automated texts, we cannot accomodate them unless we manually text the second parent.

    4 votes

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