Desktop App
177 results found
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Sending PDFs through text and email
We can not send PDF's to our clients through text messaging..only images of pictures we take. Please make the text messaging capable of sending PDF documents.
We can not send attachments with emails. For us, this defeats the purpose of sending an email. Please allow for PDFs to be attached to an email.42 votes -
Video text
We would love to have the ability to send a short video text through weave like we can pictures.
25 votes -
text allowing for notification of 2 separate appointments on the same day.
On the reminder texts that go out. We need a template for a single patient to be notified of two separate appointments in the same day in one text. e.g. John Smith has an appointment at 9:00 am and 3:30 pm on June 11th. Thank you!
16 votes -
Text Message Seen By list
Offices would love the ability to see which users have opened a text message so they might be able to track who failed to reply to an inbound text. It could show their initials or full name. Thank you!
13 votes -
Fix pop up window so we can see all the message, or resize it.
Fix your software. The message pop ups cannot be resized and right now I cannot respond to patients because only have the chat window shows up. Your support has no idea how to resolve this and recommended we send you some feedback about it.
11 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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2 day reminders
To whom it may concern,
We have a new text message reminder being sent out 2 business days prior to patients appointments. Everything works great until Thursday and Fridays text messages not out until the weekend. We would like to figure out a way that we can have them sent 2 business days prior to the appointment. We have a new policy in place that requires all patients to confirm 24 hours prior to the appointment or it is cancelled. We have talked to support a few times and they said that weave is not set up that way and…
10 votes -
MOBILE VS DESKTOP
Would be nice if the desktop and the mobile app had the same capabilities. You can see who you are sending a bulk message to and can click the patients the that you want to exclude on the mobile app but not on the desktop. You can create message templates on the desktop but not on the mobile app.
7 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Message tag notifications
Hello, it would be helpful for our staff if we received a notification when someone tagged us in a message. I assumed that's what the program did, since we can select which people are relevant to each tag, but it does not. Thanks.
7 votes -
Treatment Plan Reminders
Hello! We love the automated recall messaging. Right now it is not giving us the options to do recall messages for anything other than perio and prophy related visits (including x-rays, etc.) We would love to be able to do a recall automation for patients who also have annual TMD, Sleep and Denture checkups. If this doesn't make sense feel free to call me, Jess, at 801-465-3233. Please let us know when this feature is available, thanks!
7 votesThis will take a while to complete, but work is under way to move forward!
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Message templates on phone app
It would be very helpful if the message templates were available when using the app on a phone. Several of our staff use phones exclusively, and access to those templates would increase their productivity and consistency.
6 votes -
Filter "Undeliverable" Text Messages
With the new text message update, we are receiving "undeliverable" messages back from those numbers who have opted out of texts. This bogs down our messages. Every day we are weeding through 80+ messages that are "undeliverable" because they have opted out of texts, all while new texts are coming through. It is overwhelming. If there was a way to set up an automatic filter to filter those messages out so that we can take care of the more important messages, (cancellations, ordering, etc.) and get rid of those as we have time, that would be helpful.
Thank you!6 votes -
Add filtering options for Text Messaging
We would like to see addition of filtering options for text messaging, as it is currently very overwhelming in its present format.
We would like to be able to filter messages that have not yet been sent for text writeback from the ones that have, and also be able to filter messages by date received as well as by content ("search within messages" similar to what phone texting and facebook messenger offer)
The Actionable tab is only useful to a certain extent as messages are moved from that list once they are responded to, and tags have to be manually…
5 votes -
Save the date text
Hi! We schedule patients to see the hygienist for a cleaning and then a second appointment right after that to see the doctor for either an exam or fillings or something else. Sometimes a patient was scheduled for a cleaning 3 months out and then later decides to also see the doctor afterwards to complete treatment. In both cases, the patient is getting a 'save the date" text message right after the appointment's are scheduled. The problem here is that the patient is getting two "save the date" messages... one for the first appointment and then another for the second…
5 votes -
Update notifications
When we send a notification for eyewear ready, it would be nice if it toggled back in the practice management software that the patient has been notified
5 votes -
Group Text
Group texting. We would be using it internally to communicate with our doctors who are on the road and have bad reception. A text makes it to them but chat may not.
5 votesThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
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Save the Date for Crystal PM
We use Crystal PM for our EMR software and I am looking for you guys to be able to implement the 'Save the Date' feature for Crystal users.
5 votes -
reminders for multiple same day appointments
When patients have multiple appointments scheduled for the same day, when they confirm the earliest appointment, it should confirm all appointments for that day.
4 votes -
enter key should not send the text
This has been requested before and denied so maybe not possible. Please have texts only send when the "send" button is clicked and not when the enter key is hit. I know there is the shift - enter work around, but that is hard to get into muscle memory.
4 votes -
"Rescheduled Appointment" Reminders
Bringing back the code that tells Weave a "rescheduled" appointment is still an appointment and needs a reminder. Our office reschedules appointments rather than cancelling and making a new one, it would be incredibly helpful if those appointments still got reminders.
3 votes -
Scheduled individual messages
Some messages have varying intervals like medications. In other instances, the office may want to write up a discharge message in the morning and have it send out in the afternoon. Current reminders would send to too many patients, this would need to be individual.
3 votes
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