Desktop App
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Multiple Statuses that Send Auto Texts for Order purchases
It would be great to have more than two options (currently Received and Dispensed) under the Eyewear Mapping Status section that send out automated text reminders. For example, when we mark a glasses order as "Remade" in our patient management system it would send out an auto text reminder letting the patient know their order is being remade (the text would be one the office has created under the auto-reminders section). Also, an option to customize the names of our "Custom 1" and "Custom 2" text templates and the option to add more than 2 customizable text templates would be…
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Save the Date reminders- one per day only
Sometimes we schedule a single patient with 3 different providers for the same day. The save-the-date reminders will send out all 3 times for the same day and can be confusing for the patient. It would be great for them to only get one save-the-date per day (the earliest one). This is how the Auto-reminders work.
1 voteThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
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Unsubscribe for Curse Words
Can curse words be added to the "unsubscribe" list? I don't really want anyone getting automated messages from our office if they are going to curse us out via text.
2 votesThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
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Group Text
Group texting. We would be using it internally to communicate with our doctors who are on the road and have bad reception. A text makes it to them but chat may not.
2 votesThank you for submitting your feedback! We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you. Again, thank you for taking the time to help us make our products better. If you need help with any issues immediately, I would recommend reaching out to our support team at: www.weavehelp.com. Thank you, and we look forward to working with you in the future. -Your Friends at Weave.
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Place hold on patient reminders
A feature request- Having a hold option for individual patient auto reminder
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Sort tags
Text message tags should be sortable.
As we add new tags and determine the best tag groups for our practice, it would be helpful to be able to sort the tags. Currently they are not alphabetical, or sortable, so the list is very disorganized.
I will have to delete all my tags, and re-instantiate them in order to fix this when the tags aren't being used (on a weekend).
This turns a minor tweak into a big project unecessarily.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Edit Text for Digital Forms Template
We need the ability to edit the text message that is sent with digital forms templates. We do not like the automated text message that is sent with digital forms.
2 votesI’d love to hear more about how you would like to edit the text message with forms. Please schedule some time to meet with me: https://calendly.com/aaron-airmet-getweave/30min
Aaron Airmet | Snr Product Manager
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Fix pop up window so we can see all the message, or resize it.
Fix your software. The message pop ups cannot be resized and right now I cannot respond to patients because only have the chat window shows up. Your support has no idea how to resolve this and recommended we send you some feedback about it.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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MOBILE VS DESKTOP
Would be nice if the desktop and the mobile app had the same capabilities. You can see who you are sending a bulk message to and can click the patients the that you want to exclude on the mobile app but not on the desktop. You can create message templates on the desktop but not on the mobile app.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Who is texting the patient?
In the text messages, the little person icon no longer tells us who is sending text messages. Please add this feature back so we can tell who the patient is communicating with.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Turn off text messaging for specific users
I want to be able to toggle calling/texting capabilities on and off in the mobile app for my employees
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Bulk text for only certain patients on schedule
Would love to be able to go into schedule and highlight or check certain patients that need to have a bulk message sent to them. Example: Patients that need a medical update form.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Hyperlink with Text Overlay Function
I'd REALLY like to be able to insert text over a hyperlink. Right now if I send a patient a link to something (like for example to schedule through our dolphin system) it looks like a long 4 line long link. I'd really like to be able to insert text over the link that says something cleaner like "click here". Again, I would REALLY appreciate that!! Otherwise it looks like spam or something. Thank you!!
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Online Webchat synced with the WEAVE text service
Could there be a way to just set up a text widget separate from the scheduling widget?
I would like to be able to have our team communicate easily with those reaching out via our website but not have to go through the setup of the scheduling widget.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Appointment date and time in Bold
Can you please make the appointment date and time in bold! Thank you
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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I don't know
Why does my suggestions disappear when I am writing and I receive a phone call or text message? SO FRUSTRATING...
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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List of Failed Texts
It would be helpful to be able to view a list of all "failed" texts in a day (or specified time period). Especially in the case a mass outage like Weave had yesterday, it would make follow up so much easier when things are back up and running to have a list to work from of patients who need to be reached out to.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Appts moved, not updated with a text reminder
We have SoftDent, and the system would update appt times and days when they are just moved to a different time on the same day, and would update and resend a new reminder with the updated date and time. Now, it will only do that if we actually cancel or delete the initial appt and remake it, Please have this looked at, it used to do it before and now its not and it is a hassle and messing up our schedule and sending incorrect appt times.
1 voteThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Read receipt on text messages
When sending a text to patients via Weave, can there be a way to see if a text was received? I know with my phone (cellular, not Weave) there is a notification if a text message was Received/Read.
1 vote -
Restricting Patient Information For Some Users
Our clinic would appreciate if we could make more restrictions in the mobile app. We would love if all our staff would be able to use Weave for the team chat, but that is hard to justify when it gives them free reign access to all our patient information at well. For our techs, we would appreciate an option that all patient information is locked and they only have accesss to the team chat. I do understand we can deny access to the mobile app, but then that defeats the purpose of having a team chat. Are there any loop…
1 vote
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