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136 results found

  1. Texting Multiple Numbers

    When texting clients, we need to be able to chose or message multiple numbers from their account to reach all members of the family.

    140 votes

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  2. SIGNATURE ON TEXT MESSAGE

    SIGNATURE ON TEXT MESSAGES, PLSSSSSSSS

    38 votes

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    Started  ·  9 comments  ·  Text Messaging  ·  Admin →
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  3. Auto reply confirmation response

    I would love it if there were an "auto reply" function so that when patients actually confirm appts via text that they are told they confirmation has gone through. We have several patients that call after confirming because they worry that their confirmation wasn't received.

    29 votes

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  4. Send Missed Call Text to Abandoned Calls

    Would really like the "missed call text" to go out to ABANDONED calls even more than the "missed ones." if they made a selection so the appt was "missed" then they almost certainly left us a message. It is the Abandoned calls that we are more concerned about!

    25 votes

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  5. Adjustable Time Early or Pull Arrival Time from Practice Management System in Text Message Reminders

    We have different appointment types. Each one requires the patient to arrive early at different intervals (depending on their appointment type). Our practice management software (Nextech) has a separate arrival time vs scheduled time so if that could be a selection for appointment reminders, that would be ideal... OR if the Time Early feature in Weave could allow for different options to select the appropriate allotment by the appointment type, that would work too.

    20 votes

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    Started  ·  10 comments  ·  Text Messaging  ·  Admin →
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  6. Sending PDFs through text and email

    We can not send PDF's to our clients through text messaging..only images of pictures we take. Please make the text messaging capable of sending PDF documents.
    We can not send attachments with emails. For us, this defeats the purpose of sending an email. Please allow for PDFs to be attached to an email.

    20 votes

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  7. Video text

    We would love to have the ability to send a short video text through weave like we can pictures.

    19 votes

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  8. Removing Tag automatically once a text message conversation has been marked complete

    It would be very helpful to have the tag that we assign to a patient's text message conversation removed automatically at the end of each conversation because it won't always be the same TAG for that patient and it gets confusing to know whether something is really for a particular person or not

    17 votes

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    Started  ·  1 comment  ·  Text Messaging  ·  Admin →
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  9. Need Access to Message Archive!

    Today a staff member accidentally hit "Archive" on a client text message, but did not see who it was before doing so. I reached out to Weave support and was told that there is no way to undo or restore archived messages and we would have to know the clients name or number to find the message. Not only do we not know who it was, but we get messages from existing and non-existing clients for booking, cancellation, questions, etc. so regularly on a business day that there is absolutely no way to surmise who it might have been. Now,…

    15 votes

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    Started  ·  3 comments  ·  Text Messaging  ·  Admin →
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  10. Text Message Seen By list

    Offices would love the ability to see which users have opened a text message so they might be able to track who failed to reply to an inbound text. It could show their initials or full name. Thank you!

    11 votes

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  11. Auto-populated Text While Submitting Forms

    Good afternoon, after speaking with Weave customer support, our office realized that there is no easy way to create a new auto-populated text or e-mail message when creating a new form. For example, a photograph release form auto-populates a "Hi, NAME. We look forward to your upcoming visit", instead of something like "Hello, thank you for agreeing to use the photos on file." If there was a way to edit the text sent from the Weave desktop app through the create a form or create a packet settings, it would be extremely helpful. Thank you very much for looking into…

    9 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  12. text allowing for notification of 2 separate appointments on the same day.

    On the reminder texts that go out. We need a template for a single patient to be notified of two separate appointments in the same day in one text. e.g. John Smith has an appointment at 9:00 am and 3:30 pm on June 11th. Thank you!

    9 votes

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  13. Fix pop up window so we can see all the message, or resize it.

    Fix your software. The message pop ups cannot be resized and right now I cannot respond to patients because only have the chat window shows up. Your support has no idea how to resolve this and recommended we send you some feedback about it.

    8 votes

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    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  14. Appointment reminders

    1) I think it would be a good idea to do phone call reminders, as we have A LOT of elderly patients who do not use a cellphone for text reminders as well as email.

    2) I think a text or email or even phone call reminder would be good for patient who booked an appointment in less then 24 hours of the appointment time, as alot of patients do sometimes forget and show up at the wrong time.

    Thank you,

    Emily
    Ritter Dental Centre

    8 votes

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  15. YEAR ON SAVE THE DATE

    We are scheduling patients out 6 months and since the year is not on there the click to add to calendar is not putting in the months that are in 2022! We need this fixed ASAP! If a year tab could be added to our auto reminders and save the date texts that would be awesome! SOON PLEASE!!!

    6 votes

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  16. Message templates on phone app

    It would be very helpful if the message templates were available when using the app on a phone. Several of our staff use phones exclusively, and access to those templates would increase their productivity and consistency.

    5 votes

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  17. 2 day reminders

    To whom it may concern,

    We have a new text message reminder being sent out 2 business days prior to patients appointments. Everything works great until Thursday and Fridays text messages not out until the weekend. We would like to figure out a way that we can have them sent 2 business days prior to the appointment. We have a new policy in place that requires all patients to confirm 24 hours prior to the appointment or it is cancelled. We have talked to support a few times and they said that weave is not set up that way and…

    5 votes

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  18. Filter "Undeliverable" Text Messages

    With the new text message update, we are receiving "undeliverable" messages back from those numbers who have opted out of texts. This bogs down our messages. Every day we are weeding through 80+ messages that are "undeliverable" because they have opted out of texts, all while new texts are coming through. It is overwhelming. If there was a way to set up an automatic filter to filter those messages out so that we can take care of the more important messages, (cancellations, ordering, etc.) and get rid of those as we have time, that would be helpful.
    Thank you!

    5 votes

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  19. Treatment Plan Reminders

    Hello! We love the automated recall messaging. Right now it is not giving us the options to do recall messages for anything other than perio and prophy related visits (including x-rays, etc.) We would love to be able to do a recall automation for patients who also have annual TMD, Sleep and Denture checkups. If this doesn't make sense feel free to call me, Jess, at 801-465-3233. Please let us know when this feature is available, thanks!

    5 votes

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  20. Update notifications

    When we send a notification for eyewear ready, it would be nice if it toggled back in the practice management software that the patient has been notified

    4 votes

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