It would be nice if you would allow a custom Name/Business assignment if a match is not found in our software. When this happens, it only displays a number. If there is no match in the database, perhaps you then build a text file behind the scenes or csv file where it allows us to update or load certain numbers to match certain names. This would be great to recognize our vendors calling as they aren't listed in Eaglesoft and don't have a reference number.

Summary - Call comes in, no match in database, reference CSV file or index list behind the scenes that is tied to Weave software and display the matching name/business.