When two patient files in DSN have the same phone number (i.e. a daughter who once scheduled for an elderly father years ago), the automated text "randomly" picks which patient file to send the message to, even if the patient it picks doesn't have an upcoming appointment and hasn't been in for years. This is very inconvenient because the message thread shows that we texted the father, when the daughter is the one who has an appointment. Since it's the daughter's number, she responds appropriately, but the message thread shows the father's name which is confusing and causes much more work on our end to have to research it. The only solution we've found is editing the father's DSN file to show his home number as the primary (even if this is not the primary way to get a hold of him). Weave Assistant chat said there's no way to change this, and that it's randomized, which doesn't seem to make sense to me.