Desktop App
167 results found
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Unsubscribe for Curse Words
Can curse words be added to the "unsubscribe" list? I don't really want anyone getting automated messages from our office if they are going to curse us out via text.
2 votesWe don't have any plans to work on this idea, but we are very close to releasing functionality to allow you to block a specific contact.
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Make Fax "Document" Field Optional Instead of Required
In shadowing a med cosmetic customer, the front desk said that they have use cases where they only need to input information into the "Cover Sheet Memo" field and have no need to upload a document when sending a fax. They would like the "Documents" field to change from a required to an optional field in Fax.
Right now the office is simply uploading a blank PDF into the "Documents" field so they can proceed with the send.
2 votesSince most faxes need to include an attached document, requiring a documents is an important check to make sure the user hasn't accidentally forgotten to attach the desired file.
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Two ideas from a new user
I would like to be able to edit the automated email messages. They don't fit my branding and wording that I like currently.
Also, I want to be able to send my patients a picture in text without having to send a permission text first. I have been sending photos to patients for 3 years with my old system and not a single one ever complained about getting a .jpg from me
2 votesWe're required to secure consent for picture messages, per the wireless industry. We are working on a way to allow each office to modify their own email reminders instead of calling in to Support.
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Online scheduling
I wanted to suggest to have the online scheduling time options be sync up with dentrix so that is recognizes apts that are scheduled on only offer what is available as opposed to depending on the patient selecting 3 available times.
2 votes -
AutoArchive
If a patient texts us that they are "here" during our text to check in process it appears in the actionable tab. When we reply "come in" it would be great if that thread would be Automatically Archived because we're essentially done with that thread at that time.
2 votes -
package
when sending digital numerous form to patient's in a package there should be only one way for the patient to send it back to the office not numerous ways that's the whole purpose of the office sending it to the patient in a package so we get it back in the package.
2 votes -
Call waiting beep
It would be helpful if there was a way to turn off the incoming call "beep" that happens when you are on another line. As a business with multiple phone lines ringing in, it is an annoyance if you are on a call and other lines continue to ring in.
2 votesremoving from suggestion log as this has been resolved separately.
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Moe to ALL instead of archive
I like the idea of actionable, however I accidentally set to Archive instead of unread for an unknown patient and now we can not find the message. Having archive button I do not think is necessary, having "Move to All" instead might be more beneficial with less potential problem of finding the messages like in my case. Our goal is to have a clean "Actionable" list that we need to respond too. Right now messages that patient replies OK to can not be set to all unless I set it to archive or respond to it and neither of these…
2 votes -
Texting Return
I just have a suggestion with the texting portion of this program. It would be really nice if we could hit return without it sending the message, but just going to the next line. More like true texting is done. The habit is to hit return, then we send messages before they are ready to be sent.
2 votes -
Voice Recording
We would like implemented for our practice a outgoing voice recording feature. Currently we have a prompt that notifys all our incoming callers that "this call may be recorded", but we would like that same feature for calls we make outbound from our clinic.
Thanks so much
Frank
Animal Clinic of Milford2 votes -
Vaccine Question
Please add question to the Wellness Form asking if a patient has been vaccinated for COVID-19 and a date box of when it was administered!
2 votesWe will be sunsetting the Wellness Form soon.
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Individual text history for family members with same phone number
It is helpful to see family members all linked together but can get confusing in text messages and call history. Would it be possible for messages for each family member to have their own separate history even if they share a phone number?
2 votes -
Confirming appointments from Manual Messages
When patients don't confirm their appointment from the automated message, my staff is trained to send out a manual text/email requesting that the patient confirm their appointment. We include the date and time of the appointment in our manual message. When the patients reply, the response could be "Confirmed" or "OK" or "Yes" or something else that tells us they will be at their appointment. What we, as users that pay a lot for this program, would like to see is that when patients reply in the affirmative that they will be at their appointment, the confirmation transfers over to…
1 voteSee my reply on this idea!
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Stop trying to force us to us the full screen Weave Desktop app!
We are a small office, and we use Weave solely for text and phone services because it doesn't add the completed patient forms to our chart notes, which are automatically done through our PM/EHR system. Every day, several times a day, we are prompted to use the full-screen version that is cluttered with features irrelevant to us. We would require a fourth monitor just for your app, or alternatively, allow us to use the simple, basic version that meets our needs and preferences.
1 vote -
Toggle URL shortener on text messages
Links are shortened automatically and it can look a little weird. Sketchy even. Having the option to toggle it on or off within an individual text or template would be wonderful. Ex: It would help our patients feel secure seeing the full link to our website when clicking our text links.
1 voteDue to how the wireless carriers treat URLs, it's really important to use our shortener - without it, offices are much more likely to have their traffic blocked.
Matt Schultz
Weave Product Management
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Internal Calls - Caller ID
While we love the Weave apps, we are still somewhat old school in that we primarily use the desktop phones to make and receive calls. Currently, when anyone makes an internal call on the desktop phones, the desktop phones don't show who is calling on the caller ID screens. I was told by Weave Support that that is not an option. It seems like a silly oversight. Please make it to where the desktop phones show caller ID for internal calls.
1 voteinternal calls show as the Internal ID of the phone that is calling + the office number
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Templated Emails
I would like the option of having email templates to send to individual clients, just like messaging templates. NOT a marketing email template that gets sent to large groups.
For example after specific types of appointments we like to send our patients an email consisting of information about that visit, ie "Congratulations on getting your braces on", or "Congratulations on having your braces removed". They are templated emails that we send several times a day. We send based on procedure code not on appointment type, as we have several codes that fall under an appointment type. This is why we…1 voteWe don't have any plans to allow for manual, templated emails to be sent through Weave.
Matt Schultz
Weave Product Management
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Individual Review Requests
We would like to edit our review request, but our office does NOT want to send automated review requests, Currently, the only way to edit the request - which was written prior to recent changes - is by automating it. Can you bring back the option to edit the request without having to send it to each and every one who walks through our door?
1 voteHi Patty,
We're making some changes right now and the new Weave will handle this really well. For the time being, you can create a message template inside Messages, include your Reviews link, and send it to people from the conversation (instead of from the Reviews feature).
Best,
Matt Schultz
Weave Product Management
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missed appointment message
i would like for there to be an option where weave can send an auto text message 30 minutes after a patient has missed their scheduled appointment.
I only see that there is an option for it to send 1 hr or more. Anyway to change it to 30 mins?1 voteDue to the timing of syncing data from practice management software, we can't cut it down any further - sorry!
Best,
Matt Schultz
Weave Product Management
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Template Drag & Drop Options
Currently the Drag & Drop options for the templates when texting from the desktop app are far more limited than the options when creating templates for Auto-messaging, particularly "Practitioner Name". Can we get these options for the former as well?
1 voteHi Arin,
The reason the options are different is a matter of how much information we reliably know about the patient. For most auto-messages, we know we'll have appointment data on which the message can rely. For manual message templates, we can't make that same assumption - not everyone will have an appointment or have an appointment we can easily identify as the one you have in mind, so we limit the dynamic fields there.
Best,
Matt Schultz
Weave Product Management
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