Desktop App
153 results found
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GET NEW HOLD MUSIC
Your hold music is horrrrrrrrible!!! I have been on hold for over 15 mins now and had it on speaker- 2 patients and 3 employees have asked what that awful music is. Violins!!??? seriously??
1 vote -
10 days off and don't want to come in b4 the fun ends
Hi, satisfied Weave customer here!
My office closes one full week in the end of September every year due to the local fair event. Mr. Grant Webster(from Weave customer service) and I were trying to figure out the way to make the appointment reminder text to go out for the Monday(10/4/21) from 10 days prior (9/24/21, Friday) to we are off (9/25/21-10/3/21).
I know there is a way to send out the appointment confirmation text prior to the holidays or less than a week of an office closure. But, it will be nice to have an option to send out…
1 vote -
emails not ideal
Trying to find out why our emails are not formatting correctly? Thank you Lori
1 voteNo response from the submitter.
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Mailings
We have had several older patients that don't text or email. It would be nice to have a card mailed to those patients. We had an older patient tell us that we are being discriminatory toward them due to their age and we are not contacting them. Thank you!
1 vote -
edit to spanish eyewear email reminder needed.
It seems as if the email eyewear reminder for spanish speakers needs to be edited. It says "Tu orden de" on two different occasions. It should just say "Tu orden" both times. Thanks!
1 vote -
Doctor Intro Photo without patient consent
Hello, we would like to see if Weave has a plan to allow the office to attache photo of the doctor when confirming via text. We would also like to send photo of the doctor to new patients with an introduction. I know we can send photos but would need the patient consent to send. We'd like to see if we can customize our reminders to have the doctor photo without having the patient consent to receiving photos. Thank you
1 voteNot allowed due to wireless industry regulations.
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Payment Text Stop info = dumb
Weave payment text, add the STOP info.. this is dumb.. Us personally creating the payment text with a pmt link and sending it. Is just like us creating a text using a template text.. the stop info should not be added in there.. please fix this
1 voteWeave must include the ability for text recipients to opt out of automated messaging due to recent changes to national and federal communication laws and guidelines. We apologize for any inconvenience this may cause you.
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package
when sending digital numerous form to patient's in a package there should be only one way for the patient to send it back to the office not numerous ways that's the whole purpose of the office sending it to the patient in a package so we get it back in the package.
2 votes -
updating appointment status
Is it possible when a patient arrives for their appointment and they text that they are here, or H or Here the appointment status in dentix can change to yellow?
1 vote -
Call Waiting Ring Feature
Our office would like the option for the call waiting notification to ring instead of beep.
Currently we are missing calls because the only person that is notified of the incoming call is the person on the phone. Other staff members are not aware there is an incoming call unless they happen to glance at the phone and see the notification for an incoming call. Or our office has already missed the call, and now notice the flashing red light indicating a voicemail.
Please provide this option with the next Weave update. We can receive many incoming calls within the…
1 vote -
E-mail notifications origin
A patient just called because her e-mail notification said "You have an appointment reminder from Weave" not from the office of Dr. David Hulsey. She laughed because she thought she had an appointment to get a weave. Doesn't this need changing?
1 vote -
patient here tone
Is there a way we can add this feature to the app where from the other OP we can let the doctor know that the patient is here. Either by a tone or we press a button letting her know in her office that patient is ready to be seen.
1 vote -
Fixing the "floating" hold issue
We can have 6 to 8 calls at once.
Our lines are labeled Hold 1 through Hold 8We need calls to stay on the Hold line they are first parked at throughout the duration of a call.
Right now Mrs Smith could Call in for Dr R and be placed on hold 1 while reception looks for Dr R.
Assume 4 calls come in at the same time (Happens daily) and the receptionist looking for Dr R picks up hold 1 and tells the client to give her a few more minutes. That call can become Hold 4 Hold…
3 votes -
Recall
When patients receive recall reminders it documents the amount of days it's been since their last visit. It would be nice if this showed up in months instead.
1 voteLack of votes for this idea - it's just not a priority right now!
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Auto Confirming
maybe if the message is more than a few words its better to not confirm. It is better to not confirm than to confirm wrong because then I am at least reminded to check the messages. Its also a better surprise to see that I don't have to call when I thought I did, rather than getting yelled at because I assumed it was confirmed and then they don't show up. Thank you for all your help.
1 vote -
We need the ability to call international.
We need the ability to call international.
1 vote -
Deletion of junk e-mails
In speaking with Spencer today, there is no way to delete junk e-mails. It would be helpful to be able to delete them. Why archive them when you know they are junk you will never need or use?
Thank you,
June clark1 vote -
Call waiting beep
It would be helpful if there was a way to turn off the incoming call "beep" that happens when you are on another line. As a business with multiple phone lines ringing in, it is an annoyance if you are on a call and other lines continue to ring in.
2 votesremoving from suggestion log as this has been resolved separately.
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More Support and Research
We tried Weave in our office and it was a complete fail... from the beginning I voiced my concerns about this being a VERY old building with internet difficulties reaching the front of the building since it is a cement building... the cordless phones we received have had issues since day one, and were never actually properly installed. Your weave employee Joshua Thomsen called and helped me set up the phones, however, every time we were able to fix something, like putting the cordless phones in the correct locations, something else would fail, like the wrong phone was ringing or…
1 vote -
allow tags to show up on the desktop client
it would be really great if I would not get huge pop ups about new features like actionable messaging, and then not actually get the update at all. Very frustrating for the end user.
1 vote
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