Auto text response
Auto text response. This capability exists at other offices. DETAILS: Our current process is to have patients text us from their car that they have arrived. We would love to have an auto response text that simply says "We have received your text. One of our assistants will text you when it is time to come in ." It would be even better if we could have the option to edit the auto response so we could edit at times to say. "Thank you for your text. We are running X minutes behind. An assistant will text you when it is time to come in. If you would like to reschedule your appointment, please call us so we can help. Thank you for your understanding". Thanks!
Anonymous
shared this idea
-
Amanda
commented
We would like to send automatic text replies when patients text to cancel or reschedule their appointments. We do not accept appointment changes without speaking directly to an office staff member so it would be nice to have a text auto-reply something like "Thank you for reaching out. Please know that we don't accept appointment changes via text or VM as we'd rather speak with you so that we can get visits rescheduled right away. We'll wait to hear from you to get this visit reappointed. Have a great day!"
-
Hunter Stevens commented
Many times offices will get much more texts sent to them than they are able to respond in a timely manner (especially for emergencies). What they would like is to have an Auto Text Response feature to toggle on for busy situations like that. It could allow offices to notify patients when the office is currently helping with other patients or even direct them to call the office if it's an emergency.