Hello,

Vision Specialists has 5 locations. Our phone system is currently set up to have calls for all 5 locations come one one central location which we refer to as the Communication Center. We are in the process of having the Communication Center be the primary department that addresses all inbound texts for all 5 locations. Currently the specific location addresses many of the inbound texts. But as we grow, we are wanting to centralize it.

We have given access to Communication Center staff for all 5 locations, so they are able to toggle to each different location at any given time and respond to texts as needed. However, there is often a long delay in responding to a patient's text if a Communication Center staff member is logged into a different location.

I am hoping you can help me. In order to provide the best customer service to our patients, and have our practice run smoothly, I am needing the ability to be logged into all 5 locations at the same time. I would like to have 5 Weave desktop app screens open at the same time, so I can visually see in live time a text coming through and address it immediately. I don't want to have to constantly toggle through all my locations multiple times a day.

Are you able to assist me with this? I would forever be grateful!!

Thanks,
Aleeta