I need better service.
1) There is known problem using the app to call out and NO ONE has alerted us. Horrible service. I had to pester customer service to get an answer.
2) The chat is very frustrating and time consuming. I want voice interaction.
3) I want my account rep to call me. CALL ME. No chats. No emails.

At the end of the day, there are several disappointments with your service. I would like to discuss what I need from you.