Constant Technical Issues
Is anyone else experiencing tons of technical issues with Weave? We've been extremely disappointed in the platform since we first signed up (in September 2021). Our calls drop, the speakerphone app doesn't work, we experience constant technical issues with the phone function on the mobile app, the app will freeze and then quit, among other things. We've been told there's a "bug" in the app, and that the software development team is working on it. That's great, but we've seen absolutely no improvement since we first spoke with customer support over two months ago. Small issues have popped up since then, but we have a hard time getting through to any support team. Some days they aren't taking phone calls, but when you send an email it takes several days before anyone responds. Don't even waste your time with the "chat" support function -- we tried that, and we were #647 in line. After waiting for over two hours, we had made it to #362. How can you offer a service without providing responsive customer support? What is really frustrating is that we constantly see advertisements and promos for Weave. Why are they trying to ADD to their customer base when they can't support their CURRENT clients???? It's extremely frustrating. The concept of the platform is wonderful, but so far the execution has been terrible.
Madeline
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