Offices would like clear guidelines on what constitutes as confirmations and cancels to be posted on Weave Academy
I have an office who is having issues with confirmation writebacks and writeback cancellations. They have been trying to find the proper guidelines for confirmation writebacks because patients reply with a string of sentences and it doesn't writeback properly. They request that a clear list of what can be sent and confirmed or cancelled for appointments be posted on Weave Academy.
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Faolin Gill (they/he)
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