Secure Messaging with iOS users, using Apple Business Chat (iMessage)
Could you guys work out an integration using Apple Business Chat API so that secure encrypted iMessages could be sent to Apple device users. This would allow most patients to be texted in a HIPAA compliant manor. Weave would be the first to integrate a way to securely text message patients, and it would be super cool if you did this because it wouldn't require a complicated portal. Look at it here: https://www.apple.com/ios/business-chat/
Downs Dental Care
shared this idea
-
Eli A.
commented
Now that RCS is a standard for both iOS and Android this should be implemented immediately.
iOS and Android both support RCS (https://en.wikipedia.org/wiki/Rich_Communication_Services)
Weave should prioritize supporting the standard as soon as possible.
Key Reasons:
RCS has encryption which is safer for communicating about HIPAA related topics.
RCS allows for higher quality image transmission which allows us to better monitor patients conditions remotely and plan better to schedule time.
RCS allows us to see "read receipts" when patients see our messages, but forget to respond.