Currently, we send LOTS of text messages and sms auto reminders. As our practice has grown into Weave we find that one staff member will send a message on top of another message send by another staff member (or auto reminder)...and one of them is lost in the mix.

Example 1:

12pm: an appointment reminder is sent to a patient. The patient is busy and not attentive to their phone. (you can substitute this for any message initiated by someone in the practice)

12:30pm a text is sent to the patient to check and see if the new insulin dose is working.

12:31: Patient hears the text, picks up their phone and only sees the message sent at 12:30...not the reminder sent at 12pm.