What department are you in?

Support

Which Feature does this pertain to?
Messaging

What area of the Feature?
Message queue cluttered with auto reminders, cannot filter or mass mark unread messages as read to reduce clutter.

What pain points/suggestions does the office have?
Office is frustrated that auto reminders slam their office SMS queue with these auto reminders as "most recent" would like to be able to have auto reminders still be delivered and visible in pt SMS history but to only be in their SMS queue if it is manually initiated by staff or patient. Also unread messages are not able to be mass selected to mark them as all read.