What department are you in?

Support

Which Feature does this pertain to?
Messaging

What area of the Feature?
Office would like the ability to have multipl windows on their desktop in order to pin ongoing conversations with different patients

What pain points/suggestions does the office have?
Office is frustrated with having to scroll through SMS notification to communicat with their patients and would like the ability to have multiple desktop app windows open in order to pin and keep track of individual SMS conversations with patients.