What department are you in?

Support

Which Feature does this pertain to?
Messaging

What area of the Feature?
Sending messages

What pain points/suggestions does the office have?
In the desktop app > Phone > Recent Calls, if the calls are from random numbers that do not have client/patient profiles attached to them, the option to text the number from Recent Numbers is greyed out and not usable. The office would like to be able to start a message thread with people that don't have saved client information from the recent calls list.